We had our new car into General RV to have a base plate installed. Well two hours later I get the call. We had a slight problem that we're going to take care of. While drilling a hole the tech hit your transmission cooler line. We ordered the part and will fix it tomorrow morning.So my response was, you're not mechanics and that is a new car with 600 miles on it. You're not touching that and I want it taken to the dealer. Well we can't drive it was the reply. Then call a flatbed out and have it towed. So I get the call today they won't have it back until tomorrow. Their offer to the help fix the problem they caused is a $100 off a $1120 bill. So I tell them I want it noted on the paperwork I sign that they're responsible for any further unseen damage caused by their Base plate installation. Their reply was, oh ... That's the car dealers responsibility. I guess you didn't hear what I said, any other damage associated with your install. They were very quick to pass it off to someone else. I can assure I will go over that car with a fine tooth comb. The funny part (and shame on me for keep coming back there) is. They damaged one of our fivers by hitting it with a new motorhome years ago. On another one years back we took it in for some plumbing work. When I came to pick it up and review the workmanship our refrigerator was Missing. Only a blank spot where it used to be. They screwed up and got the wrong fiver. So it cost them $2000 for a new fridge.The reason I keep going back is I haven't found anyone better nearby. They have been very cooperative resolving the accidents. But it is irritating. The funny part is I jinxed myself. I commented to my wife after dropping it off. I wonder what'll happen this time.

Screw me once, shame on you. Screw me twice, shame on me.

I think you like punishment. one time and I,d be gone. and they should pay the hole repair job on the tranny.

Doctor every time I punch myself it hurts !Well don't do that anymore.....

I agree. If there were any better dealers close enough it would be a no brainer. There aren't.

If it were me, I would have made the installation of the base plate part of the deal from the auto dealer from the get go. They would much better know where and how to drill holes necessary for the install.

They damaged our new car installing the base plate

TyroneandGladys
Explorer
Mar 15, 2014
et2 wrote:
hotbyte wrote:
Are you saying the cooler line replacement was $1120 at auto dealer?

General RV is paying the damage repair- at what cost is beyond me. The base plate install and break away cable cost $1120. They discounted it a $100 for my troubles.

I am confused your upset that after General RV made a mistake they stepped up and are paying a dealer to repair the damage and also gave you a $100.00 discount. And when in the previous issue with the refrigerator they again stepped up and installed a new refrigerator at no charge to you not a used one equal to what you had but a brand new unit.
To me they seem to be a very responsible company that when mistakes happen they correct the mistakes.

Personally I take your experiences with this company as an endorsement for there company.
As a person with many of years of retail management I would put you on the list of customers that I would refuse to serve.

You remind me of the old joke about customer service asking a customer what else does the customer want since they have already replaced the item, refunded 125% of the purchase price, and fired everyone involved?
down_home
Explorer II
Mar 15, 2014
.....
et2
Explorer
Mar 15, 2014
In retrospect I guess it was a stupid post. I did indicate they handled the problems well for the most part. It was their quick attempt to push any future problems problems caused from "their install" at the car dealer. I don't know what was behind the hole they drilled besides the trans line.

General RV is huge and has brick & mortar in many locations. They do their own installs and many of them. Sorry for the waste of time. I guess I just needed to vent .
et2
Explorer
Mar 15, 2014
TyroneandGladys wrote:
et2 wrote:
hotbyte wrote:
Are you saying the cooler line replacement was $1120 at auto dealer?

General RV is paying the damage repair- at what cost is beyond me. The base plate install and break away cable cost $1120. They discounted it a $100 for my troubles.

I am confused your upset that after General RV made a mistake they stepped up and are paying a dealer to repair the damage and also gave you a $100.00 discount. And when in the previous issue with the refrigerator they again stepped up and installed a new refrigerator at no charge to you not a used one equal to what you had but a brand new unit.
To me they seem to be a very responsible company that when mistakes happen they correct the mistakes.

Personally I take your experiences with this company as an endorsement for there company.
As a person with many of years of retail management I would put you on the list of customers that I would refuse to serve.

You remind me of the old joke about customer service asking a customer what else does the customer want since they have already replaced the item, refunded 125% of the purchase price, and fired everyone involved?

You're welcome to your opinion. Did I say anything about asking for a full refund? Don't read too much into it.
jerem0621
Explorer II
Mar 15, 2014
et2 wrote:
In retrospect I guess it was a stupid post. I did indicate they handled the problems well for the most part. It was their quick attempt to push any future problems problems caused from "their install" at the car dealer. I don't know what was behind the hole they drilled besides the trans line.

General RV is huge and has brick & mortar in many locations. They do their own installs and many of them. Sorry for the waste of time. I guess I just needed to vent .

Don't beat yourself up over it. Even though they are making it 100% right..its still frustrating to know that something is broke right now. Especially through no fault of your own.

RV.net is a great place to get information and share experiences for sure.

Thanks!

Jeremiah
wny_pat1
Explorer
Mar 15, 2014
For a baseplate, I would have gone to a auto body shop. They know all about the front clip and bumpers of toads. It is a easy one hour to hour and a half installation. No way would I have gone to a RV shop!!!
doxiemom11
Explorer II
Mar 15, 2014
I think the shop is better than you think. At least they were honest and told you what they did. Many shops would have just fixed the line themselves (looks like an easy fix with hose and clamps) and you would have never even known it had happened. Once the line is replaced and there is no longer a hole , there should be absolutely no effect on your car at all. Same as drilling a hole in the radiator hose and then replacing it.
DSDP_Don
Explorer
Mar 15, 2014
et2.....Sometimes I type an entire post or response to something when I'm pissed off and then delete it before I send it....just typing it makes me feel better. Then there are occasions that I'm really pissed off and hit send, but later regret it. :S

Glad to see you came back and said something. When you take good care of your stuff, it's tough when someone else puts the first "scratch" in it.

Kudos to you!
abc40kids
Explorer
Mar 15, 2014
wny_pat wrote:
For a baseplate, I would have gone to a auto body shop. They know all about the front clip and bumpers of toads. It is a easy one hour to hour and a half installation. No way would I have gone to a RV shop!!!

Most body shops will not touch an install like this unless it was damaged in an accident and even then it's likely they sub the work out. Dealers and body shops, not all but most steer clear of aftermarket. To the op.... This is a great place to vent and glad you were able to work things out.
JJ_Spectre
Explorer
Mar 15, 2014
et2 wrote:
In retrospect I guess it was a stupid post. I did indicate they handled the problems well for the most part. It was their quick attempt to push any future problems problems caused from "their install" at the car dealer. I don't know what was behind the hole they drilled besides the trans line.

General RV is huge and has brick & mortar in many locations. They do their own installs and many of them. Sorry for the waste of time. I guess I just needed to vent .

It's a great example of bad news-good news to me. Not a stupid post as I would be getting frustrated after that many mishaps too, so I think you were just venting. Perfectly normal.

On the other hand, and as others have said, the good news is they are making it right. If anything, if I was the manager or owner of that dealership, I would be trying to get to the bottom of all the accidents. It must be costing him a fortune to cover off all the blunders.