2013 host everest

I have pictures that show much better if anyone wants to send me their email address

here are the pics of the delamination that were sent to me. As before I am only posting these because the OP is having difficulties posting up pictures.

Last post should have read is NOW evident on three of the four panels as I expected

Mich F wrote:
From what I've seen on this thread the happiest party among the three participants (builder, seller, buyer) would be the selling dealer. He made who knows how much selling the TC to the buyer, then (from what I can understand) offers $13,000 less than the buyer says he paid for the unit. He then sells the buyer a class C that he will be making who knows how much on. He also gets to sell a perfectly good near new TC to someone else and on which he'll make who knows how much more.
Of course he's going to side with the original buyer of the TC on this issue. He's making some big bucks on this deal, which started with a few minor "issues" on an expensive TC.

First of all I would have been very happy if Host had made the manufacturer of the defective materials pay for the mistake and if only Host factory could fix it then Host should have taken it to their factory and fixed it.

Second my selling dealer tried to deal with Host. I have lots of emails proving it. He is as frustrated and over Host as I am. The dealer did buy my Host outright, I purchased new Warrior from private seller.

I did see a Chalet at my selling dealer today. Liked steps, and the fact that entire bottom is diamond plate and fiberglass. Looks like a much better build TC than Host. Though I like the way Host engineered the three slides to fit together better.

Sent Delam pictures to forum member who helped post my other pre delivery pictures. In the last month Delam has gotten worse and is now evident on three of the fours lower panels as I expected.

I never posted for a debate, suggestions or soliciting help. My ONLY reason for posting was to let other considering a Host of MY experience the same as I did with the POS Jayco I had a few years ago. I believe this is certainly a purpose of these forums.

Signing off....

From what I've seen on this thread the happiest party among the three participants (builder, seller, buyer) would be the selling dealer. He made who knows how much selling the TC to the buyer, then (from what I can understand) offers $13,000 less than the buyer says he paid for the unit. He then sells the buyer a class C that he will be making who knows how much on. He also gets to sell a perfectly good near new TC to someone else and on which he'll make who knows how much more.
Of course he's going to side with the original buyer of the TC on this issue. He's making some big bucks on this deal, which started with a few minor "issues" on an expensive TC.

I agree with most here that the only thing to make this guy happy would be a full refund.I also am somewhat suspect as he is able to post picture of what I call repairable problems,but not the most serious.I have found that most of the time there is two sides to every story an the truth is somewhere in the middle.To bad we don't get to hear the other side.That being said nothing I seen or read here would stop me from considering a host if I was looking.

bka0721

When you said in your post "I applaud Sleepy with his investigations and his ability to sum up the facts. We all know, those that have been around a while, that Sleepy lacks a certain filter, for, well; Tact. But all the other plusses he provides, greatly overshadows that issue and I find his lack of tact, endearing."

I am honored. Thank you for your kind words.

The truth is... the TC Forum has had about five of these major sized rants againest manufacturers over the last 10 years. So I have aquired some experience in "investigating" the sources.

I personally tried to help 2 of the people resolve what I thought were their issues... silly me, I was too stupid to realize they didn't want a resalution. They wanted to rant and ruin a truck camper manufacturer.

I'll do all that I can to keep every manufacturer of truck campers in business and I'm very disappointed for having lost several over the last 5 years. Its in my best interest, my TC friends need TC's.

... and no... I don't own any stock in these companies. They are all privately owned including my favorite Lance Campers... which makes 5000 campers a year. People that assume that the companies issue stock exhibit their lack of knowledge about the TC industry

Our wants and needs are part of the problems with all RV's... we want to have bigger, fancier, better equipped campers... and lighter in weight so that we can haul them. There is a limit. (I absolutely hate Luan... thank goodness the manufacturers have found a replacement.)

Back to the big 5 manufacturer bashers.

1) **** actual tore his TC up piece by piece... a little every day and posted pictures as he did it. He was vicious... he thought he could ruin the manufacturer... instead he ruined his camper.

2) Another who claimed to be from from San Climente and installed equipment in ambalances for a living... He had a list of things that he didn't like about his Lance TC... I knew the people at Lance and talked with the complainer by phone. He acted like he was being wronged. He wouldn't take his camper to his dealer... and Lance Manufacturing was less than an hour from his actual location. He refused to take it there. The customer service manager contacted him many times by email, letter, and phone... offering to repair anything that needed it. The list of items grew day to day... one that had him in a red faced rant, "The valance around a cabover window was off center by 1/8" and that was totally unacceptable." Lance finally arranged to have his camper delivered to the factory where the went over his 48 item punch list... had him sign off... and shipped him his camper back. And washed their hands of him.

There is a common thread in these cases... and easy to spot. Many of our fellow TC owners on the forum recognize the clues.

I think that some people get in over their heads financally and are desperate to get out from under the debt of ownership of a recreational vehicle.

These same peole will brag about taking their familes out to a resturant and always getting at least one meal comp'ed by complaining. (I used to work with a guy like that... I couldn't stand him... he was a lier and thief,,, in front of his family... to get a meal without paying for it. No, the meal wasn't free, the resturant paid for it... along with all of the other customers.

When a company offers to make something right they are correct to do so... when a customer causes the company to fail... that hurts all of the other customers... past, present, and future.

In this case: Host offered to fix the problem (a problem that no other owner has reported)

Fred555 has eaten all of the icecream he wants out of the gallon container... 'till it made his belly hurt"... now he wants his money back so he can can get start the process all over.... when it comes time to pay the bill... here we go again.

This one has made my "Big 5"

I think most people don't realize how the manufacturer/dealership works.
The dealer buys the camper - it's theirs.
When the dealer accepts the camper - it's the dealer's responsibility to insure perfection.
Do you think that they do?

Richie,

In a perfect world this might be the ideal relationship between a dealer and manufacturer. But in our RV world it is not black and white but light gray and dark gray. The dealer might own the RV until it is sold to the customer, but the factory put a warranty on it so the factory and the dealer still have a relationship to make a customer happy without regard to who the owner is.

Some dealers can't fix major RV problems so, in some cases, the RV has to go back to the factory for major repairs. That was the case in this thread. The customer is now the camper's owner, the selling dealer is defering warranty repairs back to the responsibility of the factory but now has the role of liason between customer and factory. And the factory fixes the camper under warranty. Who really owns the camper is a moot point as long as there is warranty.

I think the better issue is who is responsible for making the customer happy? Let the dealer and factory sort that out but leave the customer out of any frustrating morass of shared responsibility. And the customer, including the OP here, should have been promptly told by the dealer what they can fix and what they cannot. And the dealer should have made requisite arrangements to have the camper fixed even if it meant that the OP takes it on vacation. Maybe the dealer could have shared a little of the travel costs to Bend for the OP to soften the checkbook hit a little. Maybe when Host sends a new camper to the dealer the truck could have taken the OP's camper back to Bend. There probably were options. But, the OP makes it clear that whatever options may have been presented were not acceptable.

As far as flexing & twisting goes,the best tool for adjusting my camper when off the truck is how effortlessly the screen door will open and close. If it scrapes or binds simply adjust with the jacks.

jmtandem I miss the point!! I am paying over $50000 CAN for the TC. Camper outlet and Chalet RV CONVICE me before I give the $5000 deposit to have it built not to worry that the camper will be up to my EXPECTATIONS. I have to pay the ballance in FULL by wire transfer 5 days before I take the road (3000 m) to pick it up in OR. If I am getting the same treatment and camper (according to the pictures) as he did I will complain before and after I thrown it into the Saint Lawrence river. No way I will go back there to have it fixed. And I will post on this forum and get the same treatment as he did. but I am positive and everything will be ok.

A new nuclear sub from the factory that costs $1B will not be perfect from the factory, a new $200M 747 will not be perfect from the factory and your Chalet might need some after sale issues. That is not the point of my response. If you want an absolute guarantee you will not spend money on something that is not perfect then don't purchase it.

The purpose of this thread is how to deal with issues and how the forum members, virtually all of us, that own or have owned truck campers want to help and we will. So will the factory if given a chance, so will most dealers as well.

You can look at it any way you want, agree with me or not. But, here is how I look at it. The OP takes a vacation with the Host camper, travels to Bend Oregon and on the way passes close to Yosemite, so he visits it; travels within 10 miles of Lake Tahoe and stops to see it's beauty (the great American author Mark Twain described Lake Tahoe as 'the fairest picture the whole earth affords'; and then visits Lassen Volcanic Park, Lava Beds Nat'l Monument; the Japanese internment camp at Tule Lake; Mt. Shasta; Crater Lake, the Oregon beaches, the giant Redwoods and gets his camper fixed just right.. How is that not an efficient use of time for the OP? The OP can even catch Big Sur and Monterey on the way home. If this is not a win-win solution for the OP what is?

It is your money, if you don't want to pay in full before seeing it in person work that out with the factory. Maybe your money can be held in some kind of escrow. In the OP's case he did see it before commiting to spending the money and admits he was in a huge hurry to get going so, while seeing things that needed attention, defered those to a later time as agreed by the selling dealer to be fixed later. The end fix? Off the camper and get a Class C. What was that dealers name again?