We purchased our new Forest River Heritage Glen 26 RL last May from Creaticebus sales based out of Chino CA. When we started using it on various trips I noticed several major flaws:BATTERY: It only came with one battery and it does not hold a charge! I keep it plugged in at home and the first night camping the meter is down to 1/2! We FROZE in Yosemite last week because the heater would shut off. This was after running the genny for 6 hours to recharge and bringing a second battery to help. Could there be a short or draw in the system reducing the charge?FRESH WATER TANK: Our old Wildwood had a 50 gal tank with no problems and this new one says it has 40 gal. I leave with a full tank but I think half of it goes out the overflow tube as we're driving! It's frustrating getting to a campsite and running out of water by the third day! We are very frugal too, mostly using it for flushing and brushing. Anyone else notice water coming out of the new overflow tubes? Can I put a shut off valve on it?HEATER: With the new LED Dometic thermostat, I end up having the heater go on but also the AC is blowing too! Not too cold of air but still it goes on. The heater vents are a joke too, not much air flow in the main area and bedroom. The small circular vent in the bathroom is the one that's working well, but who wants to sit on the toilet with your wife on your lap trying to keep warm??Sorry for the long post, I thought I'd throw these problems out there to see if anyone has some ideas. The customer service is a joke, they don't return calls and they don't have a dealer around Northern Ca to help. Any ideas?

Return with the RV to the dealer of purchase. You do have a warranty, right?

so how is a cheap battery forest river? Have you bothered to check your crappy wfco converter for proper output seeing its as well not forest river.The ac thats not forest river needs taken off auto to stop coming on.The non forest river heater might need properly sealed

newman fulltimer wrote:so how is a cheap battery forest river? Have you bothered to check your crappy wfco converter for proper output seeing its as well not forest river.The ac thats not forest river needs taken off auto to stop coming on.The non forest river heater might need properly sealedA cheap battery is installed by the dealer but if it has a draw somewhere due to wiring done by FOREST RIVER it's a FOREST RIVER issue just the same as if their is a problem with the crappy WFCO converter chosen and installed by FOREST RIVER. Perhaps FOREST RIVER wired the thermostat wrong (they seem to have a major problem wiring up a simple set of speakers correctly so something as uncomplicated as a stat may be impossible) and not sealing the furnace they, FOREST RIVER, installed, is solely a FR issue also. I suspect however rushed construction and collapsed heat ducts.OP, you can try posting over at Forest River forums but be prepared to get blasted by the FR Kool Aid drinkers, as everything is always the buyers fault. You'll no doubt be told to drag it 2/3's of the way across the country to their owners group / manufacturers sponsored rally in Goshen IN next August and everything will be fixed. If youv read through the travel trailer section there, specifically the Wildwood section, you'll find you are not alone in being handed a host of build issues.Forest River can make a decent unit once in a great while, but most are shipped with a myriad of problems.... Any perception that some lines are better than others is simply fantasy. RV's are a by product of their main business which is making money, and keeping Warren and the Berkshire Hathaway investors happy. I have owned 2 Forest River products, a Palomino and our current Rockwood, and will never own anything manufactured by them again. Attempting to get resolution at the factory level is an exercise in frustration with most of their divisions. You need to be attempting to contact Wildwood division who makes the Heritage Glen line and not the general Forest River contacts.In regards to the other post by the OP about the plant location, it's 900 County Rd 1 Elkhart IN. Wildwood / Heritage Glen has dealers around Northern CA, however most Forest River dealers will not service a unit they did not sell. There is a reason for that and I won't get into it. Unfortunatly two of them are Camping World who carry Wildwood.

Probably should have checked these things over at the dealer BEFORE SIGNING THE PAPERWORK!The battery on the other hand have the dealer install a new one. The rest, while they may be problems you should have thoroughly checked all the systems before leaving the lot. I know my local dealer goes so far as to fill all the tanks and run all the systems. But it is still up to you to check them.

1) Bad battery or bad converter. Put a ohm meter on the battery while plugged in to see if the converter is charging the battery.2) Water tank, yes put a valve on the vent tube to stop the water from siphoning out. Make sure you open it while filling your tank.3) Set your thermostat to heat and fan setting to auto and A/C fan will not turn on.I'll be a FR Kool-aid drinker. I am on my second FR and every issue I've had, and not many, have been taken care of by FR or the products manufacture. Goodbluck

multiple problems with new Forest River | Good Sam Community

Ralph_Cramden
Explorer II
Nov 15, 2017
drsteve wrote:
newman fulltimer wrote:

Common sense tells one dont buy a mid or low wnd trailer and expect it to be the same as a upper end unit there is a reason theres a peicepoint set on each line of trailer

LOL... Nobody expects the same level of materials and amenities as, say, a Prevost, but lousy build quality is not OK just because it's a less expensive unit. They should ALL be put together properly by the factory, regardless of options, trim level, etc.

LOL......x2

Not to mention Heritage Glen is not the bottom of the line when it comes to FR Wildwood.

Just go to their website and they'll tell you "we left nothing out on quality". They may however have forgot to put some things in like enough staples or un stripped screws LOL. Seething with quality, their cup run
eth over with quality, pooploads of quality!
drsteve
Explorer
Nov 15, 2017
newman fulltimer wrote:

Common sense tells one dont buy a mid or low wnd trailer and expect it to be the same as a upper end unit there is a reason theres a peicepoint set on each line of trailer

LOL... Nobody expects the same level of materials and amenities as, say, a Prevost, but lousy build quality is not OK just because it's a less expensive unit. They should ALL be put together properly by the factory, regardless of options, trim level, etc.
temccarthy1
Explorer
Nov 15, 2017
newman fulltimer wrote:
so how is a cheap battery forest river? Have you bothered to check your crappy wfco converter for proper output seeing its as well not forest river.The ac thats not forest river needs taken off auto to stop coming on.The non forest river heater might need properly sealed

Regarding thermostat, it is the OPPOSITE of this.. You need to set it to AUTO not ON. That way only your furnace will run with heat and not the top fan on the ceiling which is for A/C.
newman_fulltime
Explorer II
Nov 15, 2017
Ralph Cramden wrote:
newman fulltimer wrote:
th op should have caught all this in that PDI that he paid for instead of taking ten minute run through so he can hurry up and take his trailer.

Seems like a lot of assumptions on your part?

#1 Did the OP get a true PDI or what a lot of dealers pawn off now days known as a "tour"? A lot of them attempt to pawn it off on first time buyers, the unknowing, or the unsuspecting.

#2 Did the owner pay for a PDI as a separate line item or up charge after they settled on a price?

#3 How do you know the OP "took a 10 minute run through so he can hurry up and take his trailer"?

#4 What's the intent, to belittle the OP?
1. if he would have done a proper pdi he would have turned the heat on and asked about the problem
2. all new trailer sales have a pdi in their charges as it is the dealers way at hidding the delivery charge
3. the op had how many trailers to choose from. Then buts a foeest river product that at tine of purchase was happy with or would not have baught it .
Common sense tells one dont buy a mid or low wnd trailer and expect it to be the same as a upper end unit there is a reason theres a peicepoint set on each line of trailer
Ralph_Cramden
Explorer II
Nov 15, 2017
newman fulltimer wrote:
th op should have caught all this in that PDI that he paid for instead of taking ten minute run through so he can hurry up and take his trailer.

Seems like a lot of assumptions on your part?

#1 Did the OP get a true PDI or what a lot of dealers pawn off now days known as a "tour"? A lot of them attempt to pawn it off on first time buyers, the unknowing, or the unsuspecting.

#2 Did the owner pay for a PDI as a separate line item or up charge after they settled on a price?

#3 How do you know the OP "took a 10 minute run through so he can hurry up and take his trailer"?

#4 What's the intent, to belittle the OP?
drsteve
Explorer
Nov 15, 2017
newman fulltimer wrote:

As far as everything but the water the op should have caught all this in that PDI that he paid for instead of taking ten minute run through so he can hurry up and take his trailer.

Blame the customer for manufacturing defects? A decent dealer finds and fixes this stuff prior to delivery. RVs are the only big ticket item where these quality issues are routine. The manufacturers only take responsibility for the most egregious failures, all others are routinely blamed on suppliers, and/or left for the customer to deal with.
goducks10
Explorer
Nov 15, 2017
Sounds like you're using the pump for water from the fresh tank. Are you positive you're actually losing water out the overflow. It could be that the pick up tube for the fresh water tank isn't down in the tank far enough and you're not able to suck all the water out. When you get home do you drain the fresh water tank? If so how much comes out.
dodge_guy
Explorer II
Nov 15, 2017
guidry wrote:
Yes, two batteries will help; but, if the AC is blowing and the heater is on, that will run a single battery down faster. You will need to check the vents to make sure one didn't fall off and is just blowing hot air under the floor somewhere, that would explain why it was cold too. Others gave you good advice on the water.

A/C runs off of 110V. If your not plugged in the A/C cannot run! The heat however will because it runs off of 12V (battery).
newman_fulltime
Explorer II
Nov 15, 2017
Ralph Cramden wrote:
newman fulltimer wrote:
so how is a cheap battery forest river? Have you bothered to check your crappy wfco converter for proper output seeing its as well not forest river.The ac thats not forest river needs taken off auto to stop coming on.The non forest river heater might need properly sealed

A cheap battery is installed by the dealer but if it has a draw somewhere due to wiring done by FOREST RIVER it's a FOREST RIVER issue just the same as if their is a problem with the crappy WFCO converter chosen and installed by FOREST RIVER. Perhaps FOREST RIVER wired the thermostat wrong (they seem to have a major problem wiring up a simple set of speakers correctly so something as uncomplicated as a stat may be impossible) and not sealing the furnace they, FOREST RIVER, installed, is solely a FR issue also. I suspect however rushed construction and collapsed heat ducts.

OP, you can try posting over at Forest River forums but be prepared to get blasted by the FR Kool Aid drinkers, as everything is always the buyers fault. You'll no doubt be told to drag it 2/3's of the way across the country to their owners group / manufacturers sponsored rally in Goshen IN next August and everything will be fixed. If youv read through the travel trailer section there, specifically the Wildwood section, you'll find you are not alone in being handed a host of build issues.

Forest River can make a decent unit once in a great while, but most are shipped with a myriad of problems.... Any perception that some lines are better than others is simply fantasy. RV's are a by product of their main business which is making money, and keeping Warren and the Berkshire Hathaway investors happy.

I have owned 2 Forest River products, a Palomino and our current Rockwood, and will never own anything manufactured by them again. Attempting to get resolution at the factory level is an exercise in frustration with most of their divisions. You need to be attempting to contact Wildwood division who makes the Heritage Glen line and not the general Forest River contacts.

In regards to the other post by the OP about the plant location, it's 900 County Rd 1 Elkhart IN. Wildwood / Heritage Glen has dealers around Northern CA, however most Forest River dealers will not service a unit they did not sell. There is a reason for that and I won't get into it. Unfortunatly two of them are Camping World who carry Wildwood.

The thermastat in That model in ALL trailers is programed to come on with heat on auto as a air circulator.You read your book it says to turn to hi or low to stop this feature .

As far as everyrhing but the water th op should have caught all this in that PDI that he paid for instead of taking ten minute run through so he can hurry up and take his trailer.
drsteve
Explorer
Nov 15, 2017
newman fulltimer wrote:
so how is a cheap battery forest river? Have you bothered to check your crappy wfco converter for proper output seeing its as well not forest river.The ac thats not forest river needs taken off auto to stop coming on.The non forest river heater might need properly sealed

Would you be this forgiving if, say, your new truck's outsourced transmission blew up? Of course not--you would expect the manufacturer to take responsibility and fix it, and rightly so. It's Forest River's choice to use these parts, and it should be their responsibility to repair the unit.