XM Satellite Radio Cutting in and Out

Ok, going through the list... no leaks in the headliner or anywhere else. Corporate Solutions says that this is an ongoing problem and they are working on it. It's "slow going" and not all solutions work for everyone or every area.

Ford has a "secondary issue with antennae". The Ford fan website folks say Ford keeps telling them they are "aware of it" but offering no solutions.

A fall 2015 Wall Street Journal article says T Mobile's roll out of upgraded towers and equipment interferes with SXM reception...and it's SXM's problem not theirs.

I would recommend that anyone who is having problems with SXM call customer service and lodge a complaint. Or... You can go to SXM's website and there's a place to send an "unresolved issue" email to Corporate Solutions. That's what I did after being frustrated with their normal call center people. I had to insist on speaking to someone in the US because I cannot understand their overseas personnel. My ears are just getting too old I guess.

Perhaps if enough people call...or email their complaints this will get resolved quicker.

Same here. My 2011 Super duty started cutting out about a year ago. Just thought it was something in the truck. About the same time we bought a 2015 Escape. It cut out too during the free trial. Did not renew. In Sept of 16 we replaced the '11 SD with a '16. It is still in free trial, cuts out and will not renew it either.

Probably wouldn't renew anyway. I like the '60's oldies but the DJ would rather talk about baseball, boxing, have listeners calling or have his grandkids on the air taking an excruciating long time to count to 10!!! I'm not paying for commercial free music and have to listen to that!! :M

mtofell1 wrote:
I skimmed the responses so I apologize if this has been covered - I'd try to isolate if it's a problem with your equipment or with the signal. Basically, does it go out in the same spots on your drive each day? Mine has a couple dead spots that fade out everyday in exactly the same places. If that's the case there isn't much you can really do.

x2. and check the headliner up near where the antenna is. if there is any evidence of moisture you likely have a leaking seal around the antenna, which then can cause corrosion on the XM, onstar, GPS and cell connections.

n7bsn wrote:
I'd cancel, except we are during the free-trial

Not impressed, not with the programing but everything else

10 days into the free trial the radio (1-Dec) the radio stopped receiving anything but "Channel 1" and that to receive anything else I need to active the radio.

I try to log into the account, and they claim that I don't have the right password. So I have them send an e-mail to reset the password and they claim there is no account at the address they are sending the promotional ads to.

the loss of account and only channel 1 has been a perenial problem for us. seems like every few months that happens on the radio, weather and traffic from XM. Then I have to call them, usually on the road, and they need to download new access to the vehicle, which if you are in an area that cuts in and out for service can take hours before you get service back.

I skimmed the responses so I apologize if this has been covered - I'd try to isolate if it's a problem with your equipment or with the signal. Basically, does it go out in the same spots on your drive each day? Mine has a couple dead spots that fade out everyday in exactly the same places. If that's the case there isn't much you can really do.

It is both sires and xm. My chev never cut out during the trial but like I said Im not investing anymore money into this company. Xm and sirius is the same company now if you didn't know. I have been with them since late 2007 up until 2 months ago. It won't get any better until most of their customers are gone and they are forced to do something about it.

I have a 2005 Silverado and have also been having issues with the XM radio cutting out. Wonder if it is just XM or if the Sirius side of things are also having the issue

I'd cancel, except we are during the free-trial

Not impressed, not with the programing but everything else

10 days into the free trial the radio (1-Dec) the radio stopped receiving anything but "Channel 1" and that to receive anything else I need to active the radio.

I try to log into the account, and they claim that I don't have the right password. So I have them send an e-mail to reset the password and they claim there is no account at the address they are sending the promotional ads to.

We have 3 GM vehicles and are having the same problems. one of the vehicles is a 2016 ....

I'll call do you have the number

well, two things I know.

1) if it is a factory install for the XM with onstar, and you have the antenna on the roof, if water gets past the seal corrosion can mess up XM, GPS, and Onstar. Had that happen on my 2015 denali.
2) XM uses GEOS sat's. that means if you can't get a clear view of the southern sky, likely no reception. that's a BIG problem in our area. lots of times we travel east/west with hills or mountains to the close south. cuts in and out.