RV issues

My dealer has a separate group (part of service dept) to do the 'walk thru' and PDI. This after I had already 'nit-picked' details and had them repaired. After that was done I signed off on the PDI and noticed that the PDI guy had a $500 charge that he handed to the Sales Dept. Cost me nothing! Sales had to eat it.
BTW, I don't go to the selling dealer for warranty work. Too far away. Local RV repair shops are more convenient and the manufacturer is easy to work with.

Contact the manufacturer and have them recommend someone else to do the warranty work. The warranty is not with the dealer and they already have your money. Bump the dealer and never pratonize them again.

Dtank wrote:

MPI_Mallard wrote:
OK, lets stop concentrating on what he didn't do and advise him on what he should do! In my experience rv dealers are on the same level as car salesman,,kinda',,,they are all over you for the sale but after, they don't wanna' know you unless your bringing them a new sale and if you can find an honest dealer (good luck) he'll/she'll tell you that the manufacturer won't pay them the money they want to do service work and as the manufacturer needs them to move their products the aren't willing to pressure them too far, however if you approach the manufacturer with well kept dates and conversations and names you spoke to at your good for nothing dealer showing they are dragging their feet and your summer is ticking away they might get behind you as in the end they really don't want you unhappy with their product and telling everyone you know or meet rv'ing or on forums such as this what a shabby trailer they built and how both them and their dealer does such a crappy job on their customer service because that could defiantly effect their future sales at some point!

Id remind them of that grand old Irish saying "Do a good job and they'll tell ten other people, do a shoitty job and they'll tell a hundred,," don't give up, stay at them!!

Red Green:
Remember, I'm pulling for ya. We're
all in this together

WOW!
Pot calling the kettle black!!..:S

A *lengthy* paragraph about what dealers do (and don't) -

followed by a couple of sentences about "what to do" - complete with an old Irish "saying"..:R..:R

So what "Sage Counsel" are you offering then aside from sarcasm?

MPI_Mallard wrote:
OK, lets stop concentrating on what he didn't do and advise him on what he should do! In my experience rv dealers are on the same level as car salesman,,kinda',,,they are all over you for the sale but after, they don't wanna' know you unless your bringing them a new sale and if you can find an honest dealer (good luck) he'll/she'll tell you that the manufacturer won't pay them the money they want to do service work and as the manufacturer needs them to move their products the aren't willing to pressure them too far, however if you approach the manufacturer with well kept dates and conversations and names you spoke to at your good for nothing dealer showing they are dragging their feet and your summer is ticking away they might get behind you as in the end they really don't want you unhappy with their product and telling everyone you know or meet rv'ing or on forums such as this what a shabby trailer they built and how both them and their dealer does such a crappy job on their customer service because that could defiantly effect their future sales at some point!

Id remind them of that grand old Irish saying "Do a good job and they'll tell ten other people, do a shoitty job and they'll tell a hundred,," don't give up, stay at them!!

Red Green:
Remember, I'm pulling for ya. We're
all in this together

WOW!
Pot calling the kettle black!!..:S

A *lengthy* paragraph about what dealers do (and don't) -

followed by a couple of sentences about "what to do" - complete with an old Irish "saying"..:R..:R

OK, lets stop concentrating on what he didn't do and advise him on what he should do! In my experience rv dealers are on the same level as car salesman,,kinda',,,they are all over you for the sale but after, they don't wanna' know you unless your bringing them a new sale and if you can find an honest dealer (good luck) he'll/she'll tell you that the manufacturer won't pay them the money they want to do service work and as the manufacturer needs them to move their products the aren't willing to pressure them too far, however if you approach the manufacturer with well kept dates and conversations and names you spoke to at your good for nothing dealer showing they are dragging their feet and your summer is ticking away they might get behind you as in the end they really don't want you unhappy with their product and telling everyone you know or meet rv'ing or on forums such as this what a shabby trailer they built and how both them and their dealer does such a crappy job on their customer service because that could defiantly effect their future sales at some point!

Id remind them of that grand old Irish saying "Do a good job and they'll tell ten other people, do a shoitty job and they'll tell a hundred,," don't give up, stay at them!!

Red Green:
Remember, I'm pulling for ya. We're
all in this together

I guess the general advice is do not take delivery before everything is working correctly, and you have the correct price nailed down.

Most are reporting that they are getting around 20% off the manufactures retail price, and are not paying a extra fee to have the RV prep for delivery. Some manufactures price their units pretty high, and leave 30% in there for dealership profit, and those brands you can get upwards of 25% off the MSRP.

Once you take delivery, the unit is yours. The dealership has no reason to hurry anymore, he is not paying $400 a month in bank loan interest! Sad but about the only thing you can do is make up a huge sign and sit on the street near the dealership describing how you are getting screwed out of the use of your RV by this dealership who is not repairing it in a timely manner.

They should have enough mechanics to repair them. Problem is they probably want to hire mechanics for $15 a hour, and are not getting qualified mechanics who will do the work quickly and correctly. So the unskilled mechanics are having to spend time reading a installation manual, or calling technical support help line, instead of taking care of the problems. And without the proper number of mechanics, they can not churn out the repair work quickly, thus they have a backlog of units needing to be repaired.

That was what was happening when I bought my motorhome. Seems they can help a lot when you are looking to buy, but are not so helpful after they have your money.

Sad,

Fred.

When you did your walk through and found all those problems you should never have taken delivery!

I don't know what your history is as far as buying RV's from dealers, but I can assure you it is nothing like purchasing automobiles from auto dealers. There are very few good RV dealers out there when it comes to customer service and follow up service.

Be prepared to get UGLY with them and badger them constantly to get your unit repaired. Most RV dealers don't want to see you again once they cash your check.

Oh yeah... you mentioned General RV which is who I bought from so I will rant some more.

They are really bad at ordering parts. I had the service writer tell me the parts were back ordered. After about 3 weeks I asked him to check if they were actually on order. Two days later he told me they were still backordered. After about 5 weeks I called to push the issue and found out he no longer worked there. The new guy never could find any order for the parts. They had to start from scratch.

So, doubt everything they tell you. Follow up every 2 days. Be a polite pest.

Squeaky wheel gets the grease.

Just pester them daily until it gets done. I've found that assuming the dealer is well run and responsible and will get your repair done as soon as possible will mean you wait a really long time. YOU have to be the person pushing the issue. You can do it nicely, but regular phone calls to them (like every 2 days) will keep things moving along. You have to be in their face.

The prep is just a hidden charge it is really you paid for it to be delivered to their lot it was it is