Yesterday we experienced a major breakdown of our tow vehicle while traveling through North Carolina. When we smelled a strong odor of diesel in the cab we immediately pulled over. When I opened the hood the entire engine well was coated in diesel. As a GS Life Elite member, I called GSRA at 2:30 pm. Although we were safely on the shoulder of the highway in Greenville NC. I was concerned to get our equipment off the highway in a safe overnight location and initiate appropriate repair on our tow vehicle. At approximately 5:30pm GSRA informed us that they were unable to retain a tow company that could move our tow vehicle to the repair location and get our toy hauler to our destination which was approximately 30 miles away. Totally frustrated and concerned for my family, I contacted AAA RA who worked diligently to find a contractor who did in fact deliver our rv to the rv park and our tow vehicle to the dealer in town. In my opinion, this was a clear demonstration of disregard for the customer and lack of concern for their well being. Clearly being a GS life elite member carried no weight in our situation I will not be renewing our GSRA membership and will continue my AAA roadside assistance. My family's safety comes first.

jimjulieaz, Thank you for your time and post. Can you please send me a PM with your contact information. I would like to talk and get some details on this situation. Thank you, Mark Marcus' Rapid Response Team goodsamcs@goodsamfamily.com

Good Sam Care Team wrote:jimjulieaz, Thank you for your time and post. Can you please send me a PM with your contact information. I would like to talk and get some details on this situation. Thank you, Mark Marcus' Rapid Response Team goodsamcs@goodsamfamily.comYou better answer the OP or I am going to cancel my card. I cannot take this chance if you leave my family stranded like you did to them.

jimjulieaz wrote:Yesterday we experienced a major breakdown of our tow vehicle while traveling through North Carolina. When we smelled a strong odor of diesel in the cab we immediately pulled over. When I opened the hood the entire engine well was coated in diesel. As a GS Life Elite member, I called GSRA at 2:30 pm. Although we were safely on the shoulder of the highway in Greenville NC. I was concerned to get our equipment off the highway in a safe overnight location and initiate appropriate repair on our tow vehicle. At approximately 5:30pm GSRA informed us that they were unable to retain a tow company that could move our tow vehicle to the repair location and get our toy hauler to our destination which was approximately 30 miles away. Totally frustrated and concerned for my family, I contacted AAA RA who worked diligently to find a contractor who did in fact deliver our rv to the rv park and our tow vehicle to the dealer in town. In my opinion, this was a clear demonstration of disregard for the customer and lack of concern for their well being. Clearly being a GS life elite member carried no weight in our situation I will not be renewing our GSRA membership and will continue my AAA roadside assistance. My family's safety comes first.Did they say WHY they could not tow your rig? I'd assume they gave you a reason.

This being stranded by Good Sam is beginning more and more common. And this just by members of this forum. I am sure there are cases by non forum members.

Sorry to hear about your problems. Since I have been a member of Good Sam's, I have also been a Stand by Sam. I have never received a phone call or been asked to assist a fellow GS RV'er. If there is a next time, maybe call a local Stand By Sam and ask for advise on a shop or tow company. Good Luck.

Apparently it's our turn! Assistance denied on the road!

4X4Dodger
Explorer II
Jun 10, 2015
crcr wrote:
ROBERTSUNRUS wrote:
:) Hi, My Good Sam expired, but I bought a new Ford F-150 and have basic AAA. I guess if my trailer needs to be towed, I'll just pay for it. I already paid for three years and never used it.

x2 ... I've had CoachNet service for almost 3 years, and have yet to use it. In the last few years, I've read so many bad stories about both services, that after my CoachNet coverage runs out, I may not bother to carry any coverage at all, other than AAA, which would cover my tow vehicle.

I have thought about self-insuring, just putting some money away each month for this eventuality. but there are some other things to consider too. One is that the premium services pay varying amounts of money, up to $2000, for lodging while your road home is being fixed. This can be significant.

I think if I had a class A MH this would be a no-brainer. But with a trailer that can be towed by any pickup and certainly any towtruck getting a trailer towed is far easier.

Then there is the road side service. The flats, broken axles, whatever...I think overall it;s a good gamble. While I have decided to give GSRSA a try, I will be watching them closely for how they perform.

But in truth I am not convinced and they definitely have a service problem that needs addressing.
crcr
Explorer
Jun 09, 2015
ROBERTSUNRUS wrote:
:) Hi, My Good Sam expired, but I bought a new Ford F-150 and have basic AAA. I guess if my trailer needs to be towed, I'll just pay for it. I already paid for three years and never used it.

x2 ... I've had CoachNet service for almost 3 years, and have yet to use it. In the last few years, I've read so many bad stories about both services, that after my CoachNet coverage runs out, I may not bother to carry any coverage at all, other than AAA, which would cover my tow vehicle.
4X4Dodger
Explorer II
Jun 09, 2015
What we REALLY need to hear on this subject is what is GSRSA DOING about this problem. And to hear from them what they did for the OP.

That is the real issue here. Not why the OP was left stranded. He was stranded. Period.

Having said that, it would be in GSRSA's best interest to provide us with a FULL explanation.

They need to come back to the forum and "close the loop" on these postings if they ever want to improve their image. Despite what I have been told about their "success rate" they still have a big image problem on this forum in particular.
4X4Dodger
Explorer II
Jun 09, 2015
rockhillmanor wrote:
ScottG wrote:
..
We've got all the facts
. The customer was let down at the worst possible time.
...

No we do NOT.

I'll ask again to the OP.

WHY did they not send someone?
What REASON did they give you?

I find it highly unlikely that GS said "sorry not going to service you" and hang up without a reason.

He answered your questions in his original post please re read it.
He stated clearly that GS told him they could not locate someone to tow his vehicles.
ROBERTSUNRUS
Explorer
Jun 09, 2015
:) Hi, My Good Sam expired, but I bought a new Ford F-150 and have basic AAA. I guess if my trailer needs to be towed, I'll just pay for it. I already paid for three years and never used it.
UsualSuspect
Explorer
Jun 09, 2015
Squealers wrote:
My GSRS expires in July. However I just called today and cancelled my Platinum plan, as I head out on a 2 month trip in 3 weeks and didn't want to chance the reliability of the service given the recent instances that I am reading here, and on FB. Also, I must also note, my cancellation has in great part factors regarding the poor customer service I've received at CW relating to the repairs on my rig.

For me it is over....on to CoachNet.

Good luck, don't post anything negative on CN's Facebook page, they will delete it and ban you. Hope you do better there than I did.
Squealers
Explorer
Jun 08, 2015
My GSRS expires in July. However I just called today and cancelled my Platinum plan, as I head out on a 2 month trip in 3 weeks and didn't want to chance the reliability of the service given the recent instances that I am reading here, and on FB. Also, I must also note, my cancellation has in great part factors regarding the poor customer service I've received at CW relating to the repairs on my rig.

For me it is over....on to CoachNet.
GrumpyandGrandm
Explorer
May 08, 2015
jimjulieaz wrote:
I will not be renewing our GSRA membership and will continue my AAA roadside assistance. My family's safety comes first.

For what it's worth:

I do not "repeat" do not have GSRA. When I had AAA RV PLUS they could not even provide someone to change an E-450 tire in Indianapolis. So I personally dropped that coverage.
johnnyrv
Explorer
May 08, 2015
cjoseph wrote:
Since the topic has strayed to other forms of coverage, I suggest check your insurance carrier. They often provide policy addendum that handle roadside assistance. If you bought new, the manufacturer/chassis maker may provide coverage.

For instances, Ford Motor Company provides the following to me on my gas motorhome:

5-years or 60,000 miles
roadside Assistance**
This 24 hour, seven-days-a-week Hotline is a standard feature on all Ford Motorhome Chassis. By dialing 1-800- 444-3311, Ford Motorhome Chassis Customers also have access to:
• Flat Tire Changes (No Charge with Ford)
• Jump Start For A Dead Battery (No Charge with Ford) • Gasoline, If Out of Fuel (No Charge with Ford)
• Vehicle Lock-Out Service (No Charge with Ford)
• Towing To The Closest Dealer (No Charge with Ford)
** 5-years or 60,000 miles, whichever occurs first. See your Ford dealer for details.

I have yet to call Ford's hotline, so can't comment on the quality of the service you may get.

thanks for reminding me of the ford roadside assistance
cjoseph
Explorer
May 08, 2015
Since the topic has strayed to other forms of coverage, I suggest check your insurance carrier. They often provide policy addendum that handle roadside assistance. If you bought new, the manufacturer/chassis maker may provide coverage.

For instances, Ford Motor Company provides the following to me on my gas motorhome:

5-years or 60,000 miles
roadside Assistance**
This 24 hour, seven-days-a-week Hotline is a standard feature on all Ford Motorhome Chassis. By dialing 1-800- 444-3311, Ford Motorhome Chassis Customers also have access to:
• Flat Tire Changes (No Charge with Ford)
• Jump Start For A Dead Battery (No Charge with Ford) • Gasoline, If Out of Fuel (No Charge with Ford)
• Vehicle Lock-Out Service (No Charge with Ford)
• Towing To The Closest Dealer (No Charge with Ford)
** 5-years or 60,000 miles, whichever occurs first. See your Ford dealer for details.

I have yet to call Ford's hotline, so can't comment on the quality of the service you may get.