BAD EXPERIENCE

Good Sam called me and after long discussion I feel they are paying attention and doing what they can to avoid these incidents and remedy bad incidents.

Arizona Kid wrote:
The Dear Marcus forums, Roadside Assistance, etc, is just 1 year old.

Right. And while there were complaints posting on the other parts of the forum before this section, they were seldom and fell off the front page. With this dedicated section for it, they are all together in one place for people to see. There are 13 pages of posts in this section. There are 20 threads per page. There's actually only 248 threads here. Some of them are about the same instance (some people keep posting the same******over and over). Some of them are positive. Some are questions about service. But to be on here for a year and to average less than 1 thread per day and not all of it bad, that's pretty good considering the millions of customers they have, I would say.

Unfortunatley people don't post the good stuff that hapens or when the service works as it should as often. It happens every once in a while, but not too often.

The Dear Marcus forums, Roadside Assistance, etc, is just 1 year old.

sem1 You are not correct. This forum has been around for years, if there were complaints about Coach-Net then you would see them here and in fact if you look for Coach-Net complaints you may find some. Up til this year, I have not had a complaint about Good Sam Roadside Assistance and I have seen some complaints over the years but not like this year. This year, it seems Good Sam Roadside Assistance had really gone way down in customer service. REALLY BAD customer service is what is happening. Good Sam and Coach Net offer the same services with very little difference in basic services, I read the contract very carefully. The differences it appears is the people working the phones and fax machines and getting the help out to the people AND the companies that are contracted with each company. Coach-Net does not suggest I go to a Volvo Truck repair place with a 2500HD Chevy diesel truck. Volvo is a bigger unit and do not carry Chevy parts etc. When I called them, they said they were did not have the parts necessary to fix my brakes that burst a line!!! I find Good Sam really remiss in their service and time taken to get it to the right place for brake service and replacement!!! I spoke with Shane Wilmes (email), he sent me an email because he did not like I was on RV.net complaining and I found him to be RUDE and having no suggestions for a change to make their service acceptable to those who have paid for it and now need it!

You are correct about a place to post. I never have seen a place for coach net complaints . Some complaints here but I'm sure there are a lot more HAPPY people. Most of the problems stem from not reading or researching,but looking to the cheapest plan, then wanting the deluxe service for free.

RVER wrote:
I would suggest you write to Mr Lemonis the CEO of Camping World and GS. He is "the Profit" on TV where he goes into businesses and makes them profitable by putting up his own money!! I STRONGLY suggest he straighten out his own business first, straighten out his Roadside Assistance. IT used to be a good service and now many are very dissatisfied. I have had both GS and Coach-Net roadside service and up til this year it was pretty much whichever is cheapest because they were the same in service. NOW I am switching to Coach-Net as soon as my GS Roadside Assistance term is up.

I think you are just seeing the dissatisfied posts because there is a place for them. People say it used to be good. But I don't think there was a place like this to voice your opinion about your service in one area.

I would suggest you write to Mr Lemonis the CEO of Camping World and GS. He is "the Profit" on TV where he goes into businesses and makes them profitable by putting up his own money!! I STRONGLY suggest he straighten out his own business first, straighten out his Roadside Assistance. IT used to be a good service and now many are very dissatisfied. I have had both GS and Coach-Net roadside service and up til this year it was pretty much whichever is cheapest because they were the same in service. NOW I am switching to Coach-Net as soon as my GS Roadside Assistance term is up.

rejoycefree wrote:
I keep having my responses to posts DELETED, so I expect this to be deleted also, but worth a try.
HORRIBLE is one word for experences like this. My scenario could have been deadly. I had Platinum Plus. A stranger dragged us merely 10 miles to safety using a heavy chain. We just needed a SIMPLE TOW into town so we could take care of ourselves. Didn't want to leave truck on side of hwy. Our medical supplies were within. Good Luck on relaying the truth of your situation to others.

FALSE
No posts have been deleted!!

Admin
RV.net

2 disabled elderly people left stranded on hwy by GS. Paid for Platinum Plus Roadside Assistance membership. After breaking down, We needed a 10 mile TOW into town, where we could get a motel room to tend to immediate medical needs of husband, elevate legs & take meds & rest. Did NOT need to be taken to ER or medical facility resulting in thousand$ unnecessarily. We maintain all medical supplies and medicines necessary in our vehicle. Our camper is basically a MOBILE BATHROOM and health lab. Both husband & spouse need immediate access to toilet, as symptoms of disabilities often dictate. Spouse/ caregiver live bathroom to bathroom break & plane flight causes complications. We travel by truck camper to various medical facilities to avoid discomfort, unpleasantness, embarrassment and health complications. We don't do recreational travel. We've had to do this for about 2 years because of husbands serious ill health issues. Did not need to be taken to emergency medical facility and We did NOT want to leave our vehicle on side of hwy where it might get impounded by DOT & taken to who knows where til who knows when and how expensive? Could get stolen, etc. Just so many variables with possible negative impacts if we left our vehicle unattended.

We only needed a SIMPLE 10 MILE TOW. We could then safely wait till next day for vehicle to be repaired. A stranger (Rick) drove up, dragged our vehicle into town with a heavy chain, and saved our lives. GS had told us to wait until tomorrow, but my husband couldn't WAIT. I called 411 to get numbers of TOW services, but all the numbers I called were wrong numbers? In desperation, I began dialing 911, when suddenly the stranger appeared and pulled us to safety in town, where we got a motel room. I informed GS of our new location & GS said they'd tow our truck to a repair facility early next morning first thing!

However, Next morning, GS had forgotten about us. We called again and Buddy's Tow Service (a 24/7 service) towed our truck to a repair shop. Shop charged for diagnostics and said they had to order parts. Shop waited till end of day after closing hours, to inform us that our truck was inoperable and permanently disabled. Shop offered $200 for inoperable truck, but we declined. Shop knew we needed to get back to NM quickly to make an important medical appt. We had to leave our truck at shop overnight while we tried to figure out what we were going to do next? But, why did shop order parts and charge labor for installing parts on a DEAD truck?

I started trying to find a U-haul truck & transport to haul our truck back to NM. None were available. We then decided to store our truck somewhere safely while we rented a vehicle to get us back to NM asap! Nobody would rent us a car ONE WAY back to NM. We were basically trapped in Ardmore OK and terrified out of our minds! Then Rick, the stranger who had saved us in the first place saved us again. He loaned us his Tahoe to get back home because he felt compassion over our tragic situation.

We returned to shop the following morning and had to pay $589.26 to retrieve our truck and have it towed to a safe place. Shop owner said and wrote on invoice that the truck needed a new engine. Rick, the Good Samaritan stranger said he had a certified mechanic Business Associate/Friend who would inspect our truck while we were gone back to NM.

Sadly, my husband missed his important noon medical appt. Awful repercussions because of that! While going through awful medical follow ups back home in NM, we received an exciting phone call from Rick in Ardmore who had saved us and loaned us his Tahoe. His friend, a certified mechanic, was out test driving the car after having installed a catalytic converter. Rick exclaimed, "Your truck runs GREAT!" So, GS gave us the shaft and then unloaded us on a chop shop, we feel? The delay in time was the most deadly to us!

We rely on Feedback, forums, and other resources to be factual about products and services, so that we can be informed consumers when we choose a product or service to purchase. We feel that GS discards / deletes most of the complaints. A few slip by just to look honest maybe? Could there be GS Ringers on the forum threads? I hope you can spread the news about possible response deletes.

GS should state that their roadside service can only be utilized Monday thru Friday if that is so. GS should state that travelers may be required to WAIT a day or two to get rescued off road or hwy. GS should state that Platinum Plus doesn't always abide by mile radius agreement or other contract promises due to various factors. I thought that I had purchased a reliable and safe "peace of mind" assurance, didn't you?
Joyce

I keep having my responses to posts DELETED, so I expect this to be deleted also, but worth a try.
HORRIBLE is one word for experences like this. My scenario could have been deadly. I had Platinum Plus. A stranger dragged us merely 10 miles to safety using a heavy chain. We just needed a SIMPLE TOW into town so we could take care of ourselves. Didn't want to leave truck on side of hwy. Our medical supplies were within. Good Luck on relaying the truth of your situation to others.