I have had Good Sam road service for many years and it has been great the couple of times that I used them to "repair" flat tires, until this last time. I had a flat tire(nail in the tread)this past April and called Good Sam. They informed me that they would not let any of their service providers repair the tire. I would have to purchase a new one for $700(I had bought new ones 2 years ago for $400). I told them to forget it as I wasn't going to pay $700 for a tire. I called one of ERS's service providers, and they came out and repaired the tire with a DOT approved patch for commercial trucks. They charged me a total of $95 for the service call and the repair. The only thing I can figure is that ERS has made a deal with their service providers to sell a new tire at a ridiculous price and then ERS gets a kickback on the price of the tire to offset the bill for the roadside service. I'm wondering if CoachNet may be better coverage.

I think that is why GS ERS is showing more profits. Budget cuts and more kick backs like your tire as an example. How can a guy on the phone at GS ERS know that you need a new tire unless its push new tires even if not needed. I'm thinking of also going to Coach Net.

Just read my GEICO magazine over the weekend and they have ERS also. Also extended warranties. GEICO ERS was great when it was just having cars. I got a 3 yr ERS with Good Sam to save some money, but like you they don't seem to be as helpful. We just came back from a 2 month trip and needed to call them several times. One time the operator suggested I check a few things first and talked me thru on what to do. I don't remember now what it was, but it turned out they still had to send someone out. Of course the two times we had to have work done, it was less than the deductible. I am taking it to my mechanic next month to fix the dash a/c.When we first started driving in 2009, the operators we helpful to this beginner. I'm no expert since I do not go out as often as I would like.

lizbard wrote:... Of course the two times we had to have work done, it was less than the deductible. I am taking it to my mechanic next month to fix the dash a/c.What kind of policy do you have? I pay a 1 time annual premium for my ERS, no deductibles per call.

For ERS we don't pay anything, the deductible I am talking about is for the Extended Warranty.

I think he has confused the Extended Warranty with the Emergency Road Service.Second. no provider is going to instruct the service guy to repair your tire, thet have never seen it and don't know if it is even repairable. Just request service, when they get there have them do the repair if they will. You will pay for everthing except the actual trip out and back. As far as tire price, you don't get the option of shopping around for the best price. They will try to find a service provider with the tire you need.

ERS isn't the same as it used to be. | Good Sam Community

hotjag1
Explorer II
Aug 09, 2013
I did find a service provider that would come out and patch/repair my tire on the side of the road at no additional charge. They were one of the company's that GS ERS has in their network. The guy came out in a fully equipped service truck and repaired the tire for a total cost of $95.00. He didn't break down the cost for me, but I would think that the service call alone would have been about $95.00.
Jim_Cindy
Explorer
Aug 09, 2013
hotjag1,
Everyone is entitled to ther opinion. I will tell you that I had a blowout on a trailer with Carlise tires and GS ERS found an AVAILABLE service provider with the tire I needed and brought it to me. They paid for the call and I paid for the tire and the mounting. I am happy.
I, me, myself and I could have found the same tire much cheaper but not along the side of a 4 lane highway on a 95 degree day. Again I was happy with the service, not the tire price, but the service was excellent. I am sorry that the local discount tire shop carrying your exact size and brand of tire did not have a fully equipped service truck available when you broke down. If you find a roadside service provider that will pay to repair/patch your tire along the side of a highway at no additonal cost to you let us know.
hotjag1
Explorer II
Aug 08, 2013
The ERS dispatcher informed me that they would not let ANY of their service providers repair my tire because of liability, even if the service provider determined that it was safe and acceptable to do so. The GS ERS administrator confirmed this in an earlier post.

My tire was repaired with a DOT approved patch acceptable for commercial trucks. If the patch and repair is safe and approved for 80,000 lb. trucks, then it's certainly good enough for a 30,000 motorhome.
I'll also bet that if there was a problem with the repair, it would be the "liability" of the service provider that did the actual work, not the agency that set up the roadside appointment because I used one of ERS's listed service providers to do the repair!!!

Something doesn't sound right with GS ERS.
GSRoadsideAssis
Explorer
Aug 08, 2013
Thank you for the post lizbard. I apologize for the confusion when you called for service. I reviewed the request we received and the intent of our representatives trying to walk you through the potential solutions is not based on an unwillingness to send out service. We're trying get you back on the road in the most efficient way possible and potentially save you the cost of the of parts and labor for an onsite repair. I believe you are speaking about your ESP program when mentioning the deductible. Please feel free to send me a private message with the best time and number to contact you at if you have any additional questions. Thank you, Zach
GSRoadsideAssis
Explorer
Aug 08, 2013
Thank you for the post hotjag1. I apologize for any confusion during your recent attempt to get service. Our number one concern when assisting a member is their safety. While we may have provided tire repairs in the past it would have been at a service provider's discretion. Due to safety concerns and potential liability regarding repaired tires we are unable to secure that specific service type for members. There are no kickbacks concerning the price of a tire, we incur the same fee for providing a tire placement service call regardless of the price of the tire. The price of the tire is determine by the provider. I would be more than happy to speak to and answer any questions you have. Please send me a private message with the best phone number and time to contact you at and I will call you. Thank you, Zach
jpprv
Explorer
Aug 08, 2013
GSERS has a contract with Goodyear to use their service centers. Don't know about anywhere else but in my town that is the highest place around to have any kind of work done. Also, don't like Gdy tires. When we needed GSERS we didn't have a choice of tires. Gdy or she would "try" to find a tire that size somewhere else on a Sunday afternoon.
lanerd
Explorer II
Aug 08, 2013
If people would just take the time to "read" the contract/policy, they wouldn't be so confused about what is covered and what isn't. Another problem I see is that when a salesman is describing the service, the buyer doesn't always comprehend exactly what the salesman is saying...or...the salesman is spewing a bunch of bs just to make the sale.

Bottom line....read the contract/policy.

Ron
I_am_still_wayn
Explorer
Aug 08, 2013
lizbard wrote:
For ERS we don't pay anything, the deductible I am talking about is for the Extended Warranty.

You are mixing two separate services into one conversation. The ERS or emergency road service is one service and the extended warranty or insurance policy is another totally different service.
Jim_Cindy
Explorer
Aug 08, 2013
I think he has confused the Extended Warranty with the Emergency Road Service.
Second. no provider is going to instruct the service guy to repair your tire, thet have never seen it and don't know if it is even repairable. Just request service, when they get there have them do the repair if they will. You will pay for everthing except the actual trip out and back. As far as tire price, you don't get the option of shopping around for the best price. They will try to find a service provider with the tire you need.
lizbard
Explorer
Aug 08, 2013
For ERS we don't pay anything, the deductible I am talking about is for the Extended Warranty.

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