So, recently I renewed my membership, and since I did a 2 year renewal, I received a $25 merchandise certificate. I found some stuff I needed and tried to locate my certificate, but apparently in the furor of relocating my office, the certificate was lost.I called your Customer Service and spoke with Jeff, who advised me he would email his supervisor and somebody would get back with me and re-issue my certificate.Nobody got back with me. I went to the Good Sam site and sent a message to "Contact Us" to follow up. Still no reply.I realize it's my fault for losing the certificate in the first place, but hey, can't you cut a guy a break? At least send me an email telling me what is going on? I mean, I would love to spend some money at CW, but this is holding me back.

seagrace,Thank you for contacting Good Sam. I am sorry to hear about your merchandise certificate. Please send a private message with your Good Sam membership number and your address on your account.Thanks,StacyGood Sam Care Team

seagrace wrote:Nobody got back with me. I went to the Good Sam site and sent a message to "Contact Us" to follow up. Still no reply.With my experience, that's their Standard Operating Policy (SOP):R .

Jeff is a good guy IMO. Probably got...busy.

It would appear that GS got back to seagrace in nine minutes, once he posted on the forum. Reading this thread and others, it seems like the forum is the best place to get help with these sorts of issues.

Membership Renewal $25 merchandise certificate?

Good_Sam_Care_T
Explorer
Apr 03, 2018
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team
Good_Sam_Care_T
Explorer
Mar 19, 2018
Hello seagrace,

You're welcome, please let us know if we can be of assistance in the future.

Thank you,
Ella
Good Sam Care Team
seagrace
Explorer
Mar 19, 2018
Well, I did receive that replacement gift certificate today. I won't be using it though, as I found the original and used it already. There is nothing else at CW I want that I cannot get somewhere else cheaper - without a certificate and without having to drive 26 miles round trip.

But seriously, Stacy, thank you for your responses and emails. You have provided the most responsiveness yet.
Bird_Freak
Explorer II
Mar 17, 2018
pmallonee wrote:
It would appear that GS got back to seagrace in nine minutes, once he posted on the forum. Reading this thread and others, it seems like the forum is the best place to get help with these sorts of issues.
You will notice with time here that a response from from GS is not the same thing as help most of the time.
Good_Sam_Care_T
Explorer
Mar 17, 2018
seagrace,

Thank you for providing additional information. I will be private messaging you regarding your account.

Thanks,
Stacy
Good Sam Care Team
seagrace
Explorer
Mar 17, 2018
You know what, nevermind. I dug around a bit more and found the original certificate.

Honestly, though, the level of service I've received from my GS membership makes me question whether I will be renewing next time. When we renewed, we had the primary name changed to mine, and I was assured over the phone, just like I was assured over the phone that a replacement certificate would be sent, that this would be changed. Card is still in my wife's name, and the replacement certificate never appeared.

Props though, on offering your roadside assistance, via usps and email - oddly with the correct name as the primary, and when I went to burn the certificate at CW Mesa, and really putting the hard sell on me when I initially called. (#sarcasm)
seagrace
Explorer
Mar 12, 2018
Any news on this?
roadrat2
Explorer
Mar 10, 2018
It would appear that GS got back to seagrace in nine minutes, once he posted on the forum. Reading this thread and others, it seems like the forum is the best place to get help with these sorts of issues.
Lwiddis
Explorer II
Mar 08, 2018
Jeff is a good guy IMO. Probably got...busy.
Seon
Explorer II
Mar 08, 2018
seagrace wrote:

Nobody got back with me. I went to the Good Sam site and sent a message to "Contact Us" to follow up. Still no reply.

With my experience, that's their Standard Operating Policy (SOP):R .