Oh man. That looks really bad. The entire slide is twisted?Is that the floor peeling up in the last image?

I don't know. It looked like it. The slide will not move anymore to see. Someone from CW is supposed to pick it up tomorrow. The whole slide wall is twisted and the slide will not go in or out anymore. This MH is barely 3 weeks old. I researched and read about all the slide issues on the 2013's. I guess I was hoping it would not happen to us. This is really BAD!

Looks real bad and if you purchased it from camping world then I would ask for a new one, or tell the to scrap the deal. Most places if you have less than 30 days you have time on your side, I sure would not accept that back. The slide has to be removed then they will have to replace the floor and do not settle for them to patch the laminate. everything will have to be removed to redo the floor. Let us know how it turns out.

If that last pic is a slide its probably the wood wrapping to make the particle board look like real wood. The slide probably dragged and due to it not being wrapped correctly pulled off. I had our MH in for the same thing ( not wrapped correctly). Just plain lazy work and lack of quality control. The slides ... I feel your pain !! Make sure you start documenting all your repairs. They might come in handy down the line. Quick question, was the motor home level with jacks down when this happened.

et2 wrote:If that last pic is a slide its probably the wood wrapping to make the particle board look like real wood. The slide probably dragged and due to it not being wrapped correctly pulled off. I had our MH in for the same thing ( not wrapped correctly). Just plain lazy work and lack of quality control. The slides ... I feel your pain !! Make sure you start documenting all your repairs. They might come in handy down the line. Quick question, was the motor home level with jacks down when this happened.Yes. level and on the jacks. The concern I have now is the when we saw it on the CW lot, it was in about the most unlevel place it could be and not on the jacks, The slides were out and I know they put them in without the unit being on the jacks. I already noted that some metal shavings were coming off of the top rear slide gear rail, but no one at camping world or Thor seemed to think it was a problem. Now they have a major disaster on their hands.

I was an IDIOT for buying a Thor Palazzo!!! | Good Sam Community

Hjudge49
Explorer
Jan 03, 2014
Flower girl, the OP will never be happy with this coach, even if it is totally repaired. If he trades it or sells it, whoever buys it should be able to see that it has been repaired, and should be able to buy it for a whole lot less than new. If it is repaired correctly, it can be a good coach for someone else.
Flowergirl
Explorer
Jan 03, 2014
I am sad that so many of you say 'trade' it or 'sell' it. You do know that you are causing another poor soul to go thru a nightmare. I don't know what the answer is to solve these problems but it just seems so cruel to pass a problem of this magnitude on to another buyer. Why would you do this to a fellow RVer, especially one that might be new to this great lifestyle. I wish there was another way.
Executive45
Explorer III
Jan 03, 2014
I read it on the internet so I know it's true.....:S:S......Dennis
okgc
Explorer
Jan 02, 2014
Tiffin is the leader in Class A motorhome sales with about 21% market share.
http://rvdailyreport.com
AND
Tiffin Phaeton #1 Selling Diesel Pusher for Seven Straight Years in the US!!!!!

Tiffin does NOT make a class C like Thor and Winnebago.
fredbon
Explorer
Jan 01, 2014
93mastercraft wrote:
As I surf the interwebs for Palazzo pictures (because I am still without one) I came across this photo. It is obvious there is a problem with something. Can any one spot it?

We have to keep in mind we are normally dealing with sales/marketing types, most don't have a clue on processes. I watched a production marketing video praising their process, only some of the glue jets were clogged, who knows how many units were produced improperly.

Fred
wny_pat1
Explorer
Jan 01, 2014
93mastercraft wrote:
et2 wrote:
93mastercraft wrote:
jorbill2or wrote:
Well if they cant afford a lawyer they are certainly purchasing the wrong price range Coach! But maybe .. they did mention a 20 year Loan!! Personally I believe this must be a tactic .If they get a lawyer all this nonsense comes to a stop for a few months!! Any Lawyer worth his salt would have a heart attack at this thread .......Its a big risk but who knows ? he says they have agreed to a resolution by the 15th. personally Im hoping it works out even with his unreasonable requests. They are dumb enough to manufacture (thor) and Sell (CW) this stuff maybe they are dumb enough to Give in ;-) (don't get me wrong! they should give his money back and say goodbye but thats it !! He'll never be satisfied and will be bad news as a customer .. I know I would!)
Before this Thread I was aware of Thor's problems, Buyer beware just google palazzo as the OP was aware!!, I have owned Thor products in the past. They served me at the time but Ive since wised up and moved on to higher quality products. never say never but .... I'm pretty sure I'm just a roadside crash spectator here :-) I just can't stop looking here.LOL

All I can do is LOL myself about this whole fiasco. It is so funny. But I keep being told that the Thor Palazzo is the Number 1 selling DP in the US. Well, if that is the case there will be a few bad apples in the bunch. I got one of those bad apples. Do you guys really think the Thor Palazzo is the number 1 selling DP in the US? This is what I am being told.

In addition to what I have learned was that Thor acquired the Monaco Factory in Wakarusa IN. About the same time my coach was being built, this transition was taking place. There might be some inherent issues with that whole process of switching factories.

I don't know where you got that? Thor is the "largest " with over 20 different brands, including the Palazzo. making more RV's makes them number one from a volume perspective. However they also make TT & Fivers. A lot from acquisition. The problem is #1 doesn't mean anything other than gross sales. It doesn't mean they're the best by any measure.

However I've not heard the "palazzo" is the the number one selling MH. The fleetwood Excursion would be a much better choice than the Palazzo. Can you provide a link with that statement? It would be a interesting read.

CW and Thor have told me this. Maybe I heard them wrong. "The Palazzo is the #1 selling diesel pusher in the US." Hey, maybe I am being a little too hard on those guys.
The same people, Statistical Surveys, Inc., also named Winniebago the "#1 Motorhome Manufacturer".
source: http://www.prnewswire.com/news-releases/winnebago-industries-recognized-as-1-motorhome-manufacturer-191189871.html

Think they also named Tiffin the "#1 Motorhome Manufacturer".

Statistical Surveys, Inc. is a PR (public relations) company. You hire these people to make you sound good.
Pirate1
Explorer
Jan 01, 2014
93mastercraft wrote:
As I surf the interwebs for Palazzo pictures (because I am still without one) I came across this photo. It is obvious there is a problem with something. Can any one spot it?
The trim over the dash is all crooked.
93mastercraft
Explorer
Jan 01, 2014
Effy wrote:
Mr.Mark wrote:
93mastercraft wrote:
As I surf the interwebs for Palazzo pictures (because I am still without one) I came across this photo. It is obvious there is a problem with something. Can any one spot it?

Well, it looks like the front cabinets are not attached correctly. Do I win? :)

Also, I'm sorry to see you have had to go through this whole ordeal. Hopefully by the 15th, all will be right with the world.

Happy New Year!
MM.

Drop down bunk appears to be racked. This happened 2x on our first ACE. It was eventually replaced.

Yup, was surprised to see that they are taking pictures of one they are trying to sale. I'm sure who ever took and posted those pictures thought absolutely nothing of it. This seems to be the mentality in the RV industry. IMHO that's just as bad as taking a picture of a brand new car with a flat tire and trying to sale it that way.
Effy
Explorer II
Jan 01, 2014
Mr.Mark wrote:
93mastercraft wrote:
As I surf the interwebs for Palazzo pictures (because I am still without one) I came across this photo. It is obvious there is a problem with something. Can any one spot it?

Well, it looks like the front cabinets are not attached correctly. Do I win? :)

Also, I'm sorry to see you have had to go through this whole ordeal. Hopefully by the 15th, all will be right with the world.

Happy New Year!
MM.

Drop down bunk appears to be racked. This happened 2x on our first ACE. It was eventually replaced.
Mr_Mark1
Explorer
Jan 01, 2014
93mastercraft wrote:
As I surf the interwebs for Palazzo pictures (because I am still without one) I came across this photo. It is obvious there is a problem with something. Can any one spot it?

Well, it looks like the front cabinets are not attached correctly. Do I win? :)

Also, I'm sorry to see you have had to go through this whole ordeal. Hopefully by the 15th, all will be right with the world.

Happy New Year!
MM.