I was an IDIOT for buying a Thor Palazzo!!!

bullydogs1 wrote:


They need to A. Admit mistake B. Make things right with customer by giving them a fresh unit that factory does FULL PDI with..C. Take old one back to factory and have people LEARN from it......

X2 it seems so easy doesn't it.

This is the thing that gets to me..The manufacturer doesn't care..how many purchases did they cost them that have read this...?...they don't care..oh we will take care of it?...the thing shouldn't have left the factory that way and for their embarrassment they don't go out of the way for the customer....????

They need to A. Admit mistake B. Make things right with customer by giving them a fresh unit that factory does FULL PDI with..C. Take old one back to factory and have people LEARN from it......

s N s wrote:
WOW! I feel your pain. I hope they straighten this situation out for you. That manufacture should be embarrassed putting out a product like that. I have to say thanks for posting this though it may help someone else out that is considering one of these. Wish you the best of luck.

Steve & Sally,

Thank You. This has been a living nightmare.

WOW! I feel your pain. I hope they straighten this situation out for you. That manufacture should be embarrassed putting out a product like that. I have to say thanks for posting this though it may help someone else out that is considering one of these. Wish you the best of luck.

The paint shop was 50 miles away. But it's the only one around with a booth big enough for an RV. It's a Heavy Duty truck dealer.

Before you give up ask Thor about getting it painted properly. I hate to admit that I scratched mine right off the bat. I wanted it fixed right so I asked who in the area fixes Corvettes and took it to him. It looks beautiful now. Thor might cover that but you will not know unless you ask.

wny_pat wrote:
Then I guess you are going to get what you get and have to put up with it, like it or not.

Unfortunately, that's the truth. I tried working with customer service at Thor. I even offered to trade for up to a Challenger to get out from under the "factory second" Daybreak I'd purchased. That was curtly rejected. Now I'm glad it was rejected as I've talked to one owner and read other horror stories on that unit and have since discovered that I'm not in this quandary by myself. Ultimately, prior to dumping it as a trade in, I got an offer from Thor by registered mail offering me $2,000 for my "inconvenience". On advise, I didn't even bother to respond to their insulting letter.

93mastercraft wrote:

wny_pat wrote:

93mastercraft wrote:
So, now the Palazzo needs paint work. How do I inspect this paint work? How do I know it is painted back to factory specs? Does anyone know what kind of paint is used on these RV's? What is the best way to inspect this paint job?

Take it to Xtreme Paint & Graphics in Nacogdoches, TX. They will do it right (better than factory) and you will not have to worry about it.

Well, That's kinda hard to do when mine is under warranty and they now have to paint it again due to all the parts that have been replaced on the slide out due to failures. It's sitting at a paint shop that CW uses. I am sure I don't have much of a choice here.

Then I guess you are going to get what you get and have to put up with it, like it or not.

There is a shop here that does boats and RV's..great work and have seen his results...I know you are not near here but get name of shop...then go over and look BEFORE it goes back to CW..I feel your pain and wish I could make it easier for you.

wny_pat wrote:

93mastercraft wrote:
So, now the Palazzo needs paint work. How do I inspect this paint work? How do I know it is painted back to factory specs? Does anyone know what kind of paint is used on these RV's? What is the best way to inspect this paint job?

Take it to Xtreme Paint & Graphics in Nacogdoches, TX. They will do it right (better than factory) and you will not have to worry about it.

Well, That's kinda hard to do when mine is under warranty and they now have to paint it again due to all the parts that have been replaced on the slide out due to failures. It's sitting at a paint shop that CW uses. I am sure I don't have much of a choice here.