Labor time guide for rv repairs??

I work for an RV dealer. The ESC has NO basis on what RV dealers get. They sometimes set a flat rate that is not realistic. IF we sold the contract we will eat the less time. IF we did not sell the contract, then the Customer has to pay the difference and fight it out with the ESC company. Arguing with an ESC is more futile than arguing with the IRS. If it is NOT urgent for the repair, you may get relief by arguing. Some of our customers have fought and won, but it takes 2 to 3 weeks. In the meantime the RV sits waiting for the outcome. Doug

Some warranty companies have local reps that will come to the shop and review with the shop in case of discrepancy
What does your contract say about the situation?

I don't know about what contract says about person coming out. That's usually an adjuster to verify what's wrong not what it takes time wise to repair. I'm reading the contract now.

Had my fridge coil replaced a few years ago under my extended warranty. RV shop wanted $125 an hour, and listed 4 hours to remove the fridge, swap the coil and re-install the fridge. EW company would only pay $113 an hour, so I convinced the RV shop to take the lower amount, since they had already replaced a roof air under the same EW earlier, and made money on the time it took. In the end, the RV shop took about 6 hours to do the job because they didn't originally scope the job and understand with an icemaker, the replacement coil styrofoam needed to be trimmed to fit. They ate the almost $250 in labor overage.

access to some of the components is a huge factor in labor time. in the example of the alternator a side radiator with rear access is fairly easy a rear radiator with slides can be very difficult as some oems have limited access to the engine from the top or from underneath . that may be why some shops don't accept aftermarket warrantys and also charge a higher labor rate for motor homes. the repair shops need to be paid a fair amount for their labor or they will have to close their doors

x2 .

Unfortunately this is the "normal" for a lot of insurance companies. They will always try to get the customer to accept less.
Why not ask them to provide you of the name of a shop that will do the work for the hours stated by the insurance company? If they have a nearby shop, then ask them to foot the towing bill to get there. If they do not have another shop, then have them talk directly with the shop mechanic.

If they don't budge, pay the difference and get your coach back. Get a couple more estimates and take them to small claims court for the difference. You might even mention you're wiling to do this. Don't talk about getting an attorney, because they'll call your bluff.

They went to 1/3 of labor requested and took me calling 4 times today and also getting the selling dealer and the selling dealers warranty rep involved. Do not recommend star/interstate warranty to anyone. I'm getting all claims I can done with this company between now and end of warranty next February and in the mean time will give them bad reviews/ join every rv website I can and tell everyone how bad their service is. Also reporting to better business bureau. I asked for them to prove to me what they are willing to pay and asked every time I called to speak to a manager or supervisor and was not allowed and was told they would call me back. Still waiting for a call from Thursday.

DO NOT BUY INTERSTATE WARRANTY/ STAR WARRANTY!

You have an extended service contract not a warranty. These have more conditions than you can believe. Take what you are getting and then cancel the contract and put the $$$ in a savings account.

READ MY STORY