Samsung RF197 refer replacement

can you describe this "interesting little addition to the defroster"

don

I guess it all depends on your location, as around here the Samsung is a very popular unit and most if not all appliance repair companies will work on them.

However, for those that want a better fitting unit at a slightly higher price, then you can buy a Fisher Paykel 3dr model RF170ADX4, that is smaller then the Samsung 197 in every dimension It is 16.9 cu. ft. with H=67 1/2" W=31 1/8" D=27 3/8 without handles,27 3/8" with handles D=28¾" Comes in full stainless only, two upper French doors and pull out bottom freezer......identical to the 197.

Diplomat Don wrote:
demon.....I doubt that you're dealing with a Samsung owned/operated repair facility. Yes, you will call Samsung and they will connect you to a local/authorized repair facility. The repair facility which can be John's Auto repair or George's used appliances is the one you're having difficulty with, not Samsung. Ask Samsung to select another repair facility.

It's like saying all Chevrolet's are junk because you had a bad experience with a dealership.

Even if the Samsungs have a 1%-3% problem rate, they're still head and shoulders above a Norcold. I can buy three Samsungs for the price of a Norcold.

Did not mean to infer that Samsung owned or operated the repair service. It is an independent contractor, but it is the one they will call on your behalf. My second go around with this contractor was worse. The first "dispatcher" said it would charge $100 to diagnose the problem. The second dispatcher told me it would be $180. Since I was out of warranty by one month I decided to try locally. Many places indicated they did not service Samsung. Finally found one and they indicated they knew what was wrong, but a diagnosis call was %95.
Tech came today and the problem was as they thought, a frozen drain in the defrost system. He fixed the problem and made an interesting little addition to the defroster. He indicated that Samsung is actually aware of the problem and has a repair kit for same. So, long story, but the bottom line for me is, Samsung is not being very honest with their customers, and their contracted repair company - well, I cannot offer a G-Rated comment about them. By the way, total bill from today was $147.

Thanks, I will let you know how it works out

we ordered ours a couple weeks ago, delivery is expected on aug 7.

today i stopped at best buy and had them adjust my credit card bill because they are now on sale @ $1079.99 or 420$'s off the reg price.

we dry camp a lot with 6 T105's and 680 watts of solar.

time will tell if we need to add a panel or 2

don

Love mine. Wish I did it sooner.

We have friends with a Samsung, 4 T105's and a modified sine wave inverter. They have no problem with at least a day of no gen use let alone overnight. They have a single 80 watt older solar panel.

We have a 22 cubic foot whirlpool that we run on a sine wave inverter. We have 8 X T105's and 800 watts of solar. We run indefinetly as if we were plugged in to shore power. Having said that we often run the genny at meal times if we have extensive microwave, toaster or other heat generating appliance usage. You will NEVER regret switching to a residential.

I called Samsung for service on Thursday morning, July 18th. I was told I would receive a call from the service company in 24 hours. I asked the name of the company and where they were located. We were at a rally over the weekend and did not receive a call. I called Samsung again and was told that the response should have been 24 to 48 business hours. I called the service firm and they were here Tuesday afternoon, July 23rd, because they only come to our community on Tuesday afternoons. They found I had not set the panel correctly. Here about 10 minutes. I cannot complain except for the information given by Samsung during the first call.

demon.....I doubt that you're dealing with a Samsung owned/operated repair facility. Yes, you will call Samsung and they will connect you to a local/authorized repair facility. The repair facility which can be John's Auto repair or George's used appliances is the one you're having difficulty with, not Samsung. Ask Samsung to select another repair facility.

It's like saying all Chevrolet's are junk because you had a bad experience with a dealership.

Even if the Samsungs have a 1%-3% problem rate, they're still head and shoulders above a Norcold. I can buy three Samsungs for the price of a Norcold.

I wish everyone the best with their Samsung fridge. We have one in the home base and when a problem developed, Samsung service is a joke. You get to talk to a customer service rep who is very pleasant - that is the end. They tell you they will contact "dispatch" to send out a tech. First time that actually happened and we were given a window of when they would arrive. The tech called, not on the day scheduled, to say they would arrive between 2:00 & 5:00. We were not home and could not get home by that time. They indicated they would call "dispatch" to have them reschedule. Nope, never happened. Called Samsung back and a very nice lady apologized and asked me to hold while she contacted "dispatch". She came back on and said she had to leave them a message and that they would call me. That was a week ago.