Your opinion of Verizon Customer Service....

Have used Verizon for prepaid internet service a few times. Once there was a connectivity issue....Verizon credited us a couple weeks use. (had a 30 day service) You might have to call more than once for help but usually you will get what you need. Verizon seems to cover more reception area than others.

We've had VZ Wireless for years. I think their customer service is very good for a huge organization.

The few times we have called them in 6 years has been great. Usual wait is only a few moments, not minutes. Usually don't have any reason to call them except when we get a new phone.

No problems with Verizon customer services and we have cell service with them for many years.
We have four phone lines and two air cards.
We also use MyVerizon at Verizonwireless.com. You can do many things online.
Why go with resellers and not just go with Verizon?

I had Verizon for years and found their customer service very good. It was the cost of their service and multiple 'fees' that drove me away. I now have Straight Talk with Verizon coverage.

Also have used them for cell service for many years. I've used the verizonwireless.com website and it is kind of kludgy and often slow...but it worked to do things I needed to do.

Have never really had to deal with the customer service much. The one time that stands out was with investigating texting plan options when daughter moved off to college. In our hometown, 99% of folks use Verizon since they are about only game in town. So, all of her texting was verizon-to-verizon. Off at college, she was texting several carriers. Verizon customer service rep spent time to look at our usage, discuss options and ended up in long run saving me a few bucks per month. So, I was happy with the outcome and service.

My only phone (cell) and aircard are thru Verizon, for about 10 years. No problems worth mentioning, and the rare calls I've had to make to customer / tech service have gotten very good responses. Almost no dropped calls, and I've had data service in some out-of-the-way spots. Contract is up next month, and I'll renew with them, no question.

I'm adding a land-line internet connection at home; have a choice between ATT & Charter. I feel great dread at getting involved with either after great no-hassles experience with Verizon.

Jim, "If you can't fix it with a hammer, you have an electrical problem."

I have MiFi w/ Verizon.
50 bucks a month.
Been real happy with them.
Everything seems to work OK, so I don't need to call them very often.

Verizon's customer service rep told me that I could update my unlimited data 3G aircard to an unlimited data 4G aircard. After receiving our bill noticed that the new 4G aircard had a 5 gig data limit.
Called Verizon and was informed they don't offer unlimited data with 4G air cards.
Requested that they reinstate my unlimited data 3G plan. They refused, stating they no longer offer any 3G plans.
I called and talk to many different supervisors and wrote letters and emailed without results.

We've been Verizon customers since the 1990's and I'm not one to complain or act unprofessional, but felt I was mislead and taken advantage by Verizon's over zealousness to eliminate unlimited data plans.

I've had the air card since they were first offered many years ago. Paid the $60 monthly fee, even though it wasn't used for many months during the year, but when used, can hit up to 20 gigs for a few months per year. For those few months of heavy use, is why I wanted to preserve the unlimited data plan.

I've used Verizon cell and air card/MiFi internet service for years with virtually no complaints regarding customer service. However, my internet usage has exceeded my 5G plan on occasion and I'm thinking of going with Millenicom in the next few months. There appears to be a happy consensus among subscribers of Millenicom's ability to offer a bigger bang for the buck on the Verizon network. $19.99 more per month for 4 times the Gigabytes is a no brainer, if... the service is the same. With no required contract, it behooves me to give it a shot.