Millenicom Question

Redsky wrote:
Alan,

You seem to be an expert so our experience must be exceptional. We have only used Millenicom for the past three years with no problems so maybe someone there had an off day.

What in your expert opinion based on the hundreds of Millenicom customers that you have personally spoken to as to their policy and business practices? Were we singled out by Millenicom? What do your statistics and research show?

I am far from an expert but your experience is certainly contrary to what they post on their own website. The very first entry in their FAQ page states:

"What if I have usage concerns?
Millenicom does not charge overage fees nor do we throttle accounts. In the event a client consistently or egregiously goes over the usage threshold they will need to purchase an additional plan."

A call to their CS people confirms this policy: if you go over the 20GB limit once in a while they don't get concerned. But if you're using up 50GB, 100GB or more per month they'll get concerned. So, you need to make other arrangements for your daily Netflix fix, or resign yourself to paying for enough bandwidth to feed your habit...

Alan,

You seem to be an expert so our experience must be exceptional. We have only used Millenicom for the past three years with no problems so maybe someone there had an off day.

What in your expert opinion based on the hundreds of Millenicom customers that you have personally spoken to as to their policy and business practices? Were we singled out by Millenicom? What do your statistics and research show?

Bill.Satellite wrote:

Dave From AK wrote:

kirbybear wrote:
Download this program for data usage

http://networx.soft32.com/?rel=breadcrumb

Networx appears to monitor the traffic on my computer, but can't monitor the router (MiFi) itself. That means that usage from other computers, my TV, Kindle, etc. on the network are not reflected in it's usage reports.

Am I missing something?

While I have never found the program to be accurate, you should be able to use it as a guide. You need to go into the settings and eliminate the LAN traffic and other options and have it monitor the router traffic (or WAN or something) only to get anything close to an accurate number.

That doesn't work on my Millenicom MiFi. Your router must be SNMP-enabled for the "monitor the router" option to work.

Dave From AK wrote:

kirbybear wrote:
Download this program for data usage

http://networx.soft32.com/?rel=breadcrumb

Networx appears to monitor the traffic on my computer, but can't monitor the router (MiFi) itself. That means that usage from other computers, my TV, Kindle, etc. on the network are not reflected in it's usage reports.

Am I missing something?

While I have never found the program to be accurate, you should be able to use it as a guide. You need to go into the settings and eliminate the LAN traffic and other options and have it monitor the router traffic (or WAN or something) only to get anything close to an accurate number.

kirbybear wrote:
Download this program for data usage

http://networx.soft32.com/?rel=breadcrumb

Networx appears to monitor the traffic on my computer, but can't monitor the router (MiFi) itself. That means that usage from other computers, my TV, Kindle, etc. on the network are not reflected in it's usage reports.

Am I missing something?

Download this program for data usage

http://networx.soft32.com/?rel=breadcrumb

Alan - yes it happened to us last monty. We got an email at 4 PM telling us we had exceeded the 20GB limit and our service was going to be shut off at midnight until the start of the next billing cycle. Our only option was to buy another Mifi device and pay a new account charge and a shipping charge and so 3 days later we had service restored.

Thanks, I guess I found it. Only thing is, it only shows usage through 10/31/2013. I guess I will call them Thursday and find out what is going on.
I use networx so I have a good idea of what usage I have been doing, but now I also have a Galaxy and an Ipad (which also gives me usage) so networx is only good for the computer.

Redsky wrote:

With Verizonwireless you get accurate ongoing usage stats but pay more for the service.

For Verizon you pay $10 more per month for half the data, and an extra $10 for every GB you go over...

With Millenicom if you run past the cap they shut off your service until the next billing cycle.

Is this from personal experience, or did your brother's friend's cousin's nephew tell you this? While I haven't yet hit the wall, everything I've seen, from Millenicom and others, is that an occasional overage is pretty much ignored, but of you make a habit of constantly exceeding the limit then they "encourage" you to buy a second plan. Their own FAQ states:

What if I have usage concerns?
Millenicom does not charge overage fees nor do we throttle accounts. In the event a client consistently or egregiously goes over the usage threshold they will need to purchase an additional plan.

Once you are logged in to your Millenicom account, select "Products". You can then select your device (#XXXXXX- Hotspot). That will give you a screen with a lot of details and usage should be at the bottom.