I ordered 3 items online on May 2. Got one right away on Thursday May 7 no problem. It occurs to me today that I haven't got the other 2 items yet. I go to the web site and put in my order number and it says all three have been delivered by ready post (that aggravating service where UPS dumps the package at USPS for them to deliver). The packing slip on item 1 said the 2 yet to come were coming from California so I knew they weren't on the same tracking number since the first item came from Kentucky. So I called Camping World customer service where a young man tells me that all three were delivered to me. I explained that was impossible and why. He said to call UPS with the tracking number. I explained that wouldn't get me anywhere because of the 1 from Kentucky and two from California issue. He then tells me he can't find anything out until MONDAY because they are in the middle of a massive computer overhaul and can't look anything up until then. Really? Is this the best you can do? I am just hoping I can get my things before the Memorial Day camping weekend. Anybody listening? Please help.

Amazon.com is your friend. Better pricing and better service.

Hello tracyb-oh, I am sorry to hear about your delivery issue. If you can send me a private message with your contact information and if you feel comfortable enough, your tracking number, I would be happy to forward that to our executive desk and see if they can help you while the call centers computers are being upgraded. Thank you... Rudy, Camping World response team member.

It just doesn't make good sense to do business with Camping World.

Good Sam Care Team wrote:Hello tracyb-oh, I am sorry to hear about your delivery issue. If you can send me a private message with your contact information and if you feel comfortable enough, your tracking number, I would be happy to forward that to our executive desk and see if they can help you while the call centers computers are being upgraded. Thank you... Rudy, Camping World response team member.Just sent you all the info, awaiting your response. Thank you.

Problem with my Order Customer Service Can't Help

16 Replies

tracyb-oh
Explorer
May 20, 2015
Well I have to give Mark from Rapid Response credit. He got it done. He called me yesterday (I got the message too late in the day to call back) so I returned his call and after a little bit of phone tag we spoke voice to voice. They are taking care of the issue in a way that makes me very happy. We talked a bit about how their IT department thought this was a perfect time to do the computer overhaul because it is a slow time for them ( the IT people not the sales people). So for now I'm a Happy Camper waiting for my express package to arrive.
Old-Biscuit
Explorer III
May 20, 2015
Good Sam Care Team wrote:
Hello tracyb-oh, I am sorry to hear about your delivery issue. If you can send me a private message with your contact information and if you feel comfortable enough, your tracking number, I would be happy to forward that to our executive desk and see if they can help you while the call centers computers are being upgraded. Thank you... Rudy, Camping World response team member.

THEN AFTER 'tracyb-oh' provides info THIS.......

Good Sam Care Team wrote:
Thank you for your information Tracyb-oh. I have sent that over to the executive desk for investigation and follow up. Have a good night. Rudy...Camping world response team member.

Followed up by THIS...........

Good Sam Care Team wrote:
tracyb-oh,

Thank you four your time and post. At this time, we are in the process of upgrading our order processing system. The upgrade is scheduled for completion by May 18th 2015. Unfortunately, during this time, we will be unable to access orders, provide information or address order concerns. We would like to apologize for any inconvenience this has caused you. Please call 1-800-626-5944 next week at your earliest convenience, once the upgrade has been completed,so that we may assist you. Thank you for your patience and understanding.

Thank you,

Mark
Marcus' Rapid Response Team
[email protected]

Got to love the Catch 22.

We'd like to help but can't help but would if we could but you'll need to do more follow up later when we might be able to help.
leeper
Explorer
May 20, 2015
Good Sam Care Team wrote:
tracyb-oh,

Thank you four your time and post. At this time, we are in the process of upgrading our order processing system. The upgrade is scheduled for completion by May 18th 2015. Unfortunately, during this time, we will be unable to access orders, provide information or address order concerns. We would like to apologize for any inconvenience this has caused you. Please call 1-800-626-5944 next week at your earliest convenience, once the upgrade has been completed,so that we may assist you. Thank you for your patience and understanding.

Thank you,

Mark
Marcus' Rapid Response Team
[email protected]

Not so rapid response to expedite your order from The Rapid Response Team. This one is really funny!
DownTheAvenue
Explorer
May 16, 2015
darbone85737 wrote:
maddczech wrote:
What a shame and sham. CW can pour money into Nascar truck program but can't get customer orders out.

This seems like a UPS problem, not a Camping World problem. CW is trying to help you but due to unfortunate timing they can't immediately respond because they ARE pouring money and effort into upgrading and improving their systems.

I understand being aggravated when things don't work out exactly as you like, but sometimes stuff happens.

I disagree. Camping World cannot provide customer service for 5+ days because of a computer issue? That is absurd! I bet Amazon would never shut down for 5 days!

Once again, Camping World has proven they do not care about their customer, but they do care about themselves!
tracyb-oh
Explorer
May 16, 2015
It is not a UPS problem ...yet, There is no record that the other two items of my order have shipped from California warehouse. Because of the computer update they cannot see anything about my order. I will wait until Monday and try again.
darbone85737
Explorer
May 16, 2015
maddczech wrote:
What a shame and sham. CW can pour money into Nascar truck program but can't get customer orders out.

This seems like a UPS problem, not a Camping World problem. CW is trying to help you but due to unfortunate timing they can't immediately respond because they ARE pouring money and effort into upgrading and improving their systems.

I understand being aggravated when things don't work out exactly as you like, but sometimes stuff happens.
maddczech
Explorer
May 16, 2015
What a shame and sham. CW can pour money into Nascar truck program but can't get customer orders out.
tracyb-oh
Explorer
May 15, 2015
I guess it is safe to say I will not be getting my stuff before the Memorial Day camping weekend. Also I should not have to be the one to call at my earliest convenience next week. How about some one from customer service following up on my order since I have reached out thru three different methods already. Not a Happy Camper :(
Good_Sam_Care_T
Explorer II
May 15, 2015
tracyb-oh,

Thank you four your time and post. At this time, we are in the process of upgrading our order processing system. The upgrade is scheduled for completion by May 18th 2015. Unfortunately, during this time, we will be unable to access orders, provide information or address order concerns. We would like to apologize for any inconvenience this has caused you. Please call 1-800-626-5944 next week at your earliest convenience, once the upgrade has been completed,so that we may assist you. Thank you for your patience and understanding.

Thank you,

Mark
Marcus' Rapid Response Team
[email protected]
tracyb-oh
Explorer
May 15, 2015
Good Sam Care Team wrote:
Thank you for your information Tracyb-oh. I have sent that over to the executive desk for investigation and follow up. Have a good night. Rudy...Camping world response team member.

Good morning Rudy, I haven't heard from the executive desk. What's the status on my order?