Why are camping world product reviews screened?

Good Sam Care Team wrote:
royl,

Thank you for your time and post. If able could you provide the dates you posted your product review. Product reviews are not screened or censored unless needed due to bad language. Thank you in advance for working with me in this matter.


Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

It's been too long now for me to remember that. I will submit another review of the product and see if it gets squashed again. I can tell you that I did replace the fan again in March and it is running at about 1/2 speed right now. The solar panel had cracked and discolored from the sun and I just replaced it two days ago. The fan still is running very slow. This is just a poorly made product and certainly not worth the price I paid for it.

I think people unfairly attack CW because they sell substandard products. CW is a retailer. They offer what they think people want to buy. They don't test every item they put on their shelves. No one does. If a product is bad, don't buy it. CW will stop selling it if it doesn't move.

I have seen negative reviews on the CW site. CW can't really censor for content. I'm pretty sure they want customers to honestly rate what they sell. Blame the company that made the bad product, not the store who sold it to you.

royl,

Thank you for your time and post. If able could you provide the dates you posted your product review. Product reviews are not screened or censored unless needed due to bad language. Thank you in advance for working with me in this matter.


Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com

I sent the info to Marcus and yes they are screened. I still do not see the review on the web site because it was a bad review. Since I wrote the first post the fan has stopped working again. The solar panel on the top has cracked and broken from the sun. I installed a new top cover that was sent to me when the first fan went bad and the fan still does not work. This is the third fan and the second solar panel I have installed and none have lasted longer than 8 months and some less. This is a junk system and I can not believe Camping World is selling it. I am installing a 12 volt fan today that should solve the problem. For a $80.00 fan this solar setup is very disappointing.

Hello everyone!

To give a more direct answer to your inquiries, no, we do not screen any reviews of any kind for our products. Thank you and have a great day!

Elizabeth

Seems like no answer, is indeed an answer in itself. I've also noticed the wide difference in product reviews between camping world and amazon. Since the prices aren't any better, even with a discount...and amazon ships for free to Alaska, while Camping World does not...we've switched over to Amazon. Also...when a product turns out to be crap, Amazon sends a label to ship the product back for a full refund, no questions asked. Tough business model to beat, honest...and backs their products with good service.

Come on Good Sam Team Ball is in your court. Very simple question; Do you screen product reviews for negative content and choose not to publish such reviews?
Yes or No?

Amazon allows positive and negative reviews of all products. They are an extremely successful business model.

Camping World relies on customers. If they are intentionally misleading customers by editing-out negative reviews, then Camping World will suffer in the long run. If this is true, then this doesn't give me much confidence in the integrity of those at the top.

bigdogger wrote:
Of course they are screened. What company would ever allow uncensored bashing of a product they sell when they can easily delete that review? What supplier would continue to do business with a retail outlet that allowed negative reviews of their product? What if the review was a positive review of the product and then directed the customer to an online retailer that would sell if for less? Should CW keep that post up? I wouldn't want to do business with an outfit that thought so little of their reputation they wouldn't do anything they could to keep that reputation clean. Monitoring feedback on your websites, your facebook page and every other resource you have the ability to monitor and edit is required in today's cyber world.

Amazon.com. Only obscenities are edited.

bigdogger wrote:
Of course they are screened. What company would ever allow uncensored bashing of a product they sell when they can easily delete that review? What supplier would continue to do business with a retail outlet that allowed negative reviews of their product? What if the review was a positive review of the product and then directed the customer to an online retailer that would sell if for less? Should CW keep that post up? I wouldn't want to do business with an outfit that thought so little of their reputation they wouldn't do anything they could to keep that reputation clean. Monitoring feedback on your websites, your facebook page and every other resource you have the ability to monitor and edit is required in today's cyber world.

"I wouldn't want to do business with an outfit that thought so little of their reputation they wouldn't do anything they could to keep that reputation clean."


Really? If that's really your way of thinking, that's sad, I just hope other don't think the same way. You're saying let them lie to "save face", I personally wouldn't want to do business with a company that sells or promotes "crap". And why should a manufactuer get away with making "crap"? Then a retailer knowingly sells "crap" to which a customer buys the "crap" because the truth was withheld.

The "crap" maker should be shamed and put out of business.

BTW this isn't about this particular product just the quoted posters odd way of thinking.