Coach-Net SO Frustrating / Good Sam Here I Come

What's really funny is that several of them use the same call center,so you're gonna get the same operators.

They now seem to have 3 plans… limited, basic and premier, and now for towable or motorized…
According to their web site Coverage for trailers, tow dollies, boat trailers and utility trailers are only covered by the premier plan…

In answer to your question they only partially answer it in their FAQ… They only answer for the premier plan though but say “ Many things about the new Premier Coach and Premier Towable membership plans are the same as the Gold and Platinum Plus plans we offered .“

FAQ: How are the new Coach-Net Premier membership plans different from the previous Gold and Platinum Plus memberships?
Many things about the new Premier Coach and Premier Towable membership plans are the same as the Gold and Platinum Plus plans we offered,,, snip…

I don’t know why they don’t allow for or have available an example of their different contracts that you are expected to agree to before actually seeing it… that is what counts, not their sanitized FAQ’s…

I have no idea why there is such a swing in opinions on Coach-Net. I joined them based on this Forum. The one time I needed them it was 90 degrees outside with the same humidity and I was on the side of the road with locked up brakes.

I too had to wait before I got someone from Coach-Net. Then they told me it would be awhile before help would get there. I got so frustrated with them that I unhooked the toad and found help myself.

Using their trip planning service is a joke also. Just a bunch of stuff you can get from any travel plaza all tossed into a box and mailed out weeks later.

YMMV

Sounds to me like the "Renew" page has not been renewed to reflect the difference in names. I tried to go to the renew page, but of course was met with the need of a membership ID number which I don't have. But that's basically what it sounds like to me.

Sounds like that no matter which company (Coachnet or GSERS), there are those that will not have a completely satisfactory experience.

Just had the need to call Coach-Net yesterday for the first time ever.... Overall had a positive experience with the tow results as they were on site within 30 mins and truck was back on the road in about 65 mins.

A slight confusion for me (and frustration) was one of the first questions - Where do you want it towed to???

Ok well I am 400+ miles from home, don't know the area really. I only know I am F350 with 41' 5ver and lost a brake caliper. Can you recommend a location? Well there is a ford dealer - but you have to call them first to make sure it's ok.

Now we were in a location that I could move the 5ver off the road and disconnect (they could not find a tow truck big enough) and then I had to find a location to have repair. I thought they were supposed to have a network of locations that they know of to help?

I've experienced nothing but fantastic service from CN, both on the website, telephone and towing experiences. While all the services farm out to local tow operators, I believe you will find, if you search, that there have been plenty of folks that have had horrible experiences with Good Sam as well. In fact, I have seen many more complaints over the years concerning GS's service than I have Cn's. Just my 0.02 cents worth.

Well, I had a similar experience to the OP. The levels of service are confusing, so I sent them an email asking a question and the response was, thanks for contacting us with your question. Please call us and we'll give you an answer.
according to their comparison, to cover a towed trailer you need the premier plan. But when I called, she said no, just the basic plan will do.

I'm still gonna use them though because everyone I talk to says they are good, and thats what counts.

Sue

I've had Coach Net for years with no problem; I've only used them once in 9 yrs and they were very prompt and did the job. I don't renew by email but go over any service changes when they send renewal papers in the mail. I pick my coverage, send a check, they send new member cards and so it goes.

Had CoachNet for over 9 years and never needed them until last month....90 miles from the nearest diesel garage. CoachNet had a lowboy there in two hours and hauled me 90 miles to a Freightliner garage and had an appointment set up for me when I got there. I couldn't be happier. I have no knowledge about Good Sam except it takes years to get off their junk mail list.

wny_pat wrote:
I have no problem figuring it out, don't know why you do. It is all there and very clear. But don't know where you are getting the gold plan from??? I think the old plan options, but they have all changed now. The plan for motorized (Class A. B. and C motorhomes) is Limited, Basic, and Premier Coach. And if you follow the link to their page, you can see what the plans basically cover. In my book, you want the Basic or Premier Coach for the Unlimited Towing and Tire Assistance. The Premier Coach also Member, spouse and dependent children ages 24 and under, for your
RVs and all other personal vehicles owned, rented, borrowed or leased, and that is hard to find in any ERS, and a really nice addition for the extra bucks. Again, the link: http://www.coach-net.com/Plans/Motorized.aspx. Myself, I would not be caught with just the limited plan.

Thanks for the attitude in your response.

I agree the website plan section is clear. However, it's when you try to renew that it gets muddy.

Allow me to explain.

Their website plan section lists these options: limited, basic, premier

The renewal letter they sent me & their website when I click the "renew" link lists these plans: basic, gold, premier

Those are in increasing price order in both cases.

Gold is not described anywhere.

So, some of my questions are is basic the new limited (since it's at the bottom from a price perspective), is gold the new basic (since it's in the middle from a price perspective).