Keystone Warranty - What A Joke!

mike-s wrote:

JCR-1 wrote:
Gm doesn't make the shocks , nor the radio, nor the thousands of parts installed on their vehicles however they fix them when they break and stand behind the warranty.

Try getting GM to honor a tire warranty. They cover what the warranty says they'll cover, just like Keystone. GM doesn't cover everything, nor does Keystone, which is up front about what's not covered:

Keystone Warranty wrote:
THE LIMITED BASE AND STRUCTURAL WARRANTIES WILL NOT APPLY TO:..Equipment, products, components, appliances, or accessories not manufactured by Keystone

The toilet is warranted by the toilet manufacturer.

The only fault I can put on Keystone here is not explaining that properly when they were asked to cover it. A Dometic toilet should have a 2 year warranty, through Dometic. Edit: Oh, and that warranty doesn't cover labor.

B.S.. Gm replaced 4 tires for me under warranty.. due to mis alignment from the factory. It was not the tire's that were bad it was a misalignment from the factory. Also if you have a failed suspension comnponent that wore out the tires they would replace it if it was due to a manuf defect and not wear and tear.

Lantley wrote:

soren wrote:

Ozlander wrote:
Change the valve yourself.
It ain't rocket science.

Not really what the OP wants to hear, but it's a valid point. I've owned 3-4 new RVs over the years, and got to the point where a warranty issue would have to be pretty significant for me to invest the time, energy, and stress to drag a unit back to the dealer for repairs. Particularly since a significant pecentage of the work I've had done at dealers ends up being less than satisfactory, and grossly overpriced. Toilets are stupid easy to remove, replace and repair. Take them up on their offer to provide a new part, and fix it. Easier in the long run.

I agree to
he sooner you realize the warranty is a PIA and not worth much the better off you will be. I consider warranty for major catastrophic failures only. Smaller issues are simply easier to deal with yourself.
I agree that is not how it should be, however the RV manufacturers track record for warranty repairs is far from stellar.

B.S.. Gm replaced 4 tires for me under warranty.. due to mis alignment from the factory. It was not the tire's that were bad it was a misalignment from the factory. Also if you have a failed suspension comnponent that wore out the tires they would replace it if it was due to a manuf defect and not wear and tear.

Most items in a trailer have a longer warranty than what the manuf provides. therefor while its still under the manuf. warranty then that's who will fix it. once its out of the manuf`s warranty then its up to me to contact the various suppliers if its covered longer than the mnauf. warranty!

ktmrfs wrote:

mike-s wrote:

JCR-1 wrote:
Gm doesn't make the shocks , nor the radio, nor the thousands of parts installed on their vehicles however they fix them when they break and stand behind the warranty.

Try getting GM to honor a tire warranty. They cover what the warranty says they'll cover, just like Keystone. GM doesn't cover everything, nor does Keystone, which is up front about what's not covered:

Keystone Warranty wrote:
THE LIMITED BASE AND STRUCTURAL WARRANTIES WILL NOT APPLY TO:..Equipment, products, components, appliances, or accessories not manufactured by Keystone

The toilet is warranted by the toilet manufacturer.

The only fault I can put on Keystone here is not explaining that properly when they were asked to cover it. A Dometic toilet should have a 2 year warranty, through Dometic. Edit: Oh, and that warranty doesn't cover labor.

well, keystone may state the waranty doesn't apply to part not mfg by keystone, but they replaced ALL 4 aluminum wheels on my outback at near 1 year because the clear coat was crazing, NO QUESTIONS ASKED. Dealer sent them pictures, keystone sent out new wheels. paid to have tires remounted on them, balanced them no cost to me. See my previous post.

I've known others with outbacks, cougars, montanas (all Thor/keystone brands) that have had non keystone mfg components replaced under warranty. IMHO it depends a great deal on what kind of relationship the dealer has with keystone and how they want to treat customers. Good dealers will very often make it right. Mine does.

The smaller local mom and pop dealer will usually go to bat for you, make the repair or get the parts, do the documentation, and take it up with the manufacturer after the fact. The larger mega dealers usually want to get all of that out of the way on the front side because their service, parts, and warranty departments operate on a shoestring exactly the same as the RV manufacturers warranty departments do and they are all overloaded. They're certainly not going to float a drag, for you. That's why your unit could sit for weeks or months waiting in line.

Every large RV dealer within 200 miles of here has a constant help wanted shingle out looking for techs and other people. Camping World in PA is looking for techs claiming you can make $100K per year doing so LOL. Good luck with that.

mike-s wrote:

JCR-1 wrote:
Gm doesn't make the shocks , nor the radio, nor the thousands of parts installed on their vehicles however they fix them when they break and stand behind the warranty.

Try getting GM to honor a tire warranty. They cover what the warranty says they'll cover, just like Keystone. GM doesn't cover everything, nor does Keystone, which is up front about what's not covered:

Keystone Warranty wrote:
THE LIMITED BASE AND STRUCTURAL WARRANTIES WILL NOT APPLY TO:..Equipment, products, components, appliances, or accessories not manufactured by Keystone

The toilet is warranted by the toilet manufacturer.

The only fault I can put on Keystone here is not explaining that properly when they were asked to cover it. A Dometic toilet should have a 2 year warranty, through Dometic. Edit: Oh, and that warranty doesn't cover labor.

well, keystone may state the waranty doesn't apply to part not mfg by keystone, but they replaced ALL 4 aluminum wheels on my outback at near 1 year because the clear coat was crazing, NO QUESTIONS ASKED. Dealer sent them pictures, keystone sent out new wheels. paid to have tires remounted on them, balanced them no cost to me. See my previous post.

I've known others with outbacks, cougars, montanas (all Thor/keystone brands) that have had non keystone mfg components replaced under warranty. IMHO it depends a great deal on what kind of relationship the dealer has with keystone and how they want to treat customers. Good dealers will very often make it right. Mine does.

nodepositnoreturn wrote:
So can I put this out there and ask a question? I know from experience years ago I had lousy service at a Chevy dealership, it was almost a given ,then last year a friend asked me to take her Lexus in for work, I was treated like a king ,asked if I wanted coffee or water was given the keys to a brand new loaner,now my question to the RV industry is if this item broke on a Air Stream or other high end trailer ( I don’t know of others) would you be going thru the same problems trying to get resolution?
Do you get treated better at upscale dealers?

Not that I’ve ever seen. Most rv dealers sell multiple brands with the same sales and service regardless if it is low or high end.

So can I put this out there and ask a question? I know from experience years ago I had lousy service at a Chevy dealership, it was almost a given ,then last year a friend asked me to take her Lexus in for work, I was treated like a king ,asked if I wanted coffee or water was given the keys to a brand new loaner,now my question to the RV industry is if this item broke on a Air Stream or other high end trailer ( I don’t know of others) would you be going thru the same problems trying to get resolution?
Do you get treated better at upscale dealers?

I've had 2 Keystone travel trailers and a Dutchmen, all child companies of Thor Industries. With all 3 trailers, I've have good success with warranty issues. This IS a difference between an item I've screwed up myself and a true warranty issue. Either way, the item needs to be fixed. Some things are simply too trivial and too time consuming to try to get fixed under warranty. It's just much easier to do it myself and be done with it. As long it's not the roof or a frame issues during that initial 1 year period, it's just not worth the time and hassle to take the camper back to the dealer and have the camper out of commission waiting for them to get around to fixing it.

As stated above by others, the individual components in the camper have their own warranty period. When after the manufacturer warranty expires, then you have to deal with the individual component manufacturers.

Each item in the camper does come with it's own manufacturer warranty. Take the time and read those owners manuals and papers that came with the camper. It's all laid out in them.

Mikesr wrote:
2017 Keystone Outback 325BH owner here.
Can anyone answer why in 2018 Keystone now has a 3 year warranty on many of their models including mine.
What changed ? Quality? Better pre shipment inspections? Do the units cost more to offset warranty claims ? Or maybe the 3 year warranty isn’t worth the paper it’s written on.
Jayco had a 2 year warranty and I always heard good things about them.

It is a 3 year structural warranty vs. the original bumper to bumper warranty. You can rest assured the new warranty is not better but gives the manufacturer more wiggle room for denial.
Open Range was purchased by Jayco which was then bought by Thor.
OR went from a 2 year warranty to the 3
year as well.

Mikesr wrote:
2017 Keystone Outback 325BH owner here.
Can anyone answer why in 2018 Keystone now has a 3 year warranty on many of their models including mine.
What changed ? Quality? Better pre shipment inspections? Do the units cost more to offset warranty claims ? Or maybe the 3 year warranty isn’t worth the paper it’s written on.
Jayco had a 2 year warranty and I always heard good things about them.

Both Keystone and Jayco are subsidiaries of Thor (Jayco was acquired in 2016). Maybe they're trying to eventually standardize the various lines, since Jayco has always had a two year warranty.