ESP Covered 5th wheel disabled and stranded

I didn't read your outcome before I posted. Glad to hear that it ended well for you. Thanks to Marcus taking over, service has been great to outstanding from what I've been reading. Thank you Marcus!

cKarlGo wrote:

outdoorlovers wrote:
If you have Good Sam ESP, isn't there an emergency number to call?

ESP is not the same as roadside assistance. I am neither in danger, nor distress. Well, beyond the obvious distress of having to deal with a mechanical problem and take a day or 2 off of work unexpectedly.

The ESP is for helping cover out of warranty issues. I'm looking to see just how responsive Good Sam will be to my predicament. The motor is, I believe, a covered repair. However, I cannot move the 5er since the slides are open, the landing gear is down and all of that is dependent upon the motor which will no longer run the pump that moves the hydraulic fluid.

I've gotten a quote on GS ESP, Silver Plan. It does not cover the slide hydraulics but they can be added on as a package which is what we are going to do. We have GS Platinum Roadside Service too, so I would imagine with both in this situation, you'd be covered. Keep us posted on how they respond.

That's quite a change from your usual Camoing World bashing posts.

Thanks to everyone for their input. I drove over to the Hanover Camping World this morning and talked to them about it. They've had to do work on this leveling system before and have a Lippert-trained technician in their shop.

Turns out that there is a breaker in addition to the fuse. The fuse, which I knew about, was fine, but the breaker had tripped. Keystone ships these with an auto-reset breaker, but due to their unreliability and an inability to reset them manually if the auto-reset fails, Camping World Hanover had proactively swapped it for a standard and more reliable manual breaker. They pulled one out of stock and showed me what it looked like, which let me located it amongst the jungle of wiring and plumping in the compartment (Note to Keystone: Buy a label maker and stop painting everything black!).

I have to give kudos to CW Hanover. Their quick diagnosis of the issue along with their proactive replacement of the breaker on a previous trip there has likely saved me both money for a service call and time off from work. This is a pleasant departure from the otherwise poor to mediocre service that I have come to expect from Camping World.

Thank you Scott Blanc for responding so quickly.

Does the pump run and just not move the slides or does the pump not even run? There is a method of using a electric drill to run the pump if it is an electrical problem. If the pump itself is faulty than you have a problem.

There is a screw head on the end of the pump that you can use a drill to operate. If the pump actually works it will move the slide.

If you give the Good Sam customer service group a call, they can assist with finding you a mobile mechanic that can help getting your slides retracted. The claims office is closed over the weekend, because as you have found, it is difficult to get any major repairs done over the weekend. Jim is right, you need to get authorization from the claims office before you do any major repairs, but if you can find help this weekend and the issue is minor, go ahead with the repairs and give us a call on Monday and we will reimburse your costs. If you need parts (likely) you will need to wait until Monday to complete the repairs.

No manual crank for slides and jacks?

you will need to find a mobile service that you are comfortable having work on your camper, call the ESP contact number, and ask them how to make it happen .... do no work on the camper until they give the approval and steps to be taken .... BE SURE TO GET THE NAME AND IF POSSIBLE DIRECT PHONE NUMBER OF THE SUPPORT PERSON WHO GIVES THE OK (trust me on that one)

Jim

Well when I had a microwave go bad the service tech came out to me, got the OK from Good Sam and ordered and installed the new one.

outdoorlovers wrote:
If you have Good Sam ESP, isn't there an emergency number to call?

ESP is not the same as roadside assistance. I am neither in danger, nor distress. Well, beyond the obvious distress of having to deal with a mechanical problem and take a day or 2 off of work unexpectedly.

The ESP is for helping cover out of warranty issues. I'm looking to see just how responsive Good Sam will be to my predicament. The motor is, I believe, a covered repair. However, I cannot move the 5er since the slides are open, the landing gear is down and all of that is dependent upon the motor which will no longer run the pump that moves the hydraulic fluid.