How can I dispute a claim that is denied.

I'm glad we could help. We have something like 2,500 claims paid each month, and the vast majority of these go smoothly. The Good Sam organization is here to make sure that when there is a glitch, we can be the customer's advocate and get the problem resolved.

Scott Blanc wrote:
The claim has been reviewed and paid. I apologize for the delay and inconvenience. There was a disconnect in the terminology used between the repair shop and the claims administrator. The failed part, to your point, was not simply a bolt but a critical component for the function of the slide.

Thank You Scott,
I am very greatful for your assistance, I initially was a disenfranchised consumer, trying to get the; Service Center, Extended Warranty Company, the Component Manufacture, and the Coach Manufacture to get clarification. In the last couple of days I learned and I am impressed with the Good Sam Organization. I think it is outstanding that you have an open forum like this and that there is a place consumers can actually get assistance, I know it my not always end the way I hope it does but aleast I would know I tried and why. I have been a Good Sam member since 2012 I have purchased 2 RVs from CW, a new TT in 2012 and 2013 I traded up to my Motorhome. I am glad to be a Good Sam Member. Thank You again.

Scott Blanc wrote:
The claim has been reviewed and paid. I apologize for the delay and inconvenience. There was a disconnect in the terminology used between the repair shop and the claims administrator. The failed part, to your point, was not simply a bolt but a critical component for the function of the slide.

Thank you for replying on the forum to often we never know the outcome of a kerfuffle on the foorum

The claim has been reviewed and paid. I apologize for the delay and inconvenience. There was a disconnect in the terminology used between the repair shop and the claims administrator. The failed part, to your point, was not simply a bolt but a critical component for the function of the slide.

Rollnhome wrote:
Seems a 2014 should be under manufacturers warranty. GS seems to excluded bolts breaking or working loose. Is everyone or anyone saying you damaged the step due to negelect?
How long is the step manufacture warranty? Has the coach manufacturers warranty expired. Hopefully one of the three will cover this. Looks like GS is out. They may help you as as a goodwill and marketing jesture. Need to find the actual cause of failure.

I purchased it new from CW in August 2013 so the manufactures warranty has expired. I have an GS Extended Service Plan. No one is suggesting neglect or damage the shoulder bolt broke when I opened the door from inside the coach and the electric motor engaged the shoulded bolt just droped on the ground under the step and the gear was hanging. I agree I am still courous as to why it broke I am glad it did not happen while someone was standing on it they could have gotten hurt. I would agree if the bolts that attach the step to the coach broke but this is a special bolt the gear rides on that makes the steps extend and retract. That clearly is part of the step mechanisam, that is why I want to dispute the Assurants Solutions dicision. GS is a good company to deal with and I am hopeful that they will help me resolve this. The Service Agreement is pretty clear that Power Steps are covered.

Seems a 2014 should be under manufacturers warranty. GS seems to excluded bolts breaking or working loose. Is everyone or anyone saying you damaged the step due to negelect?
How long is the step manufacture warranty? Has the coach manufacturers warranty expired. Hopefully one of the three will cover this. Looks like GS is out. They may help you as as a goodwill and marketing jesture. Need to find the actual cause of failure.

fbuchert wrote:

ScottG wrote:
You have to admit, GS is good at what they do: denying legitimate claims based on ridiculous technicalities.
Did you ask her where it says that bolt is specifically NOT covered?

Yes This is the Exclusion Section #6
“6. FOR COST OR EXPENSES IF THE UNIT HAS BEEN ABUSED OR NEGLECTED, OR ANY PART OF IT HAS BEEN SUBJECT TO ALTERATION OR ACCIDENT, OR FOR FAILURE TO PROPERLY OPERATE THE UNIT; OR FOR ANY LOSS OR DAMAGE RESULTING FROM ROAD HAZARDS, COLLISION OR UPSET, FALLING OBJECTS, FIRE, SMOKE, SOOT, THEFT, ARSON, EXPLOSION, LIGHTING, EARTHQUAKE, WINDSTORM, ICE, HAIL, WATER,SUBMERSION, FLOOD FREEZING OR ICE DAMAGE,CONTACT WITH BIRD OR ANIMAL, BREAKAGE OF GLASS, DAMAGE CAUSED BY DETONATION, PRE-IGNITION, CARBON OR SLUDGE; CONTAMINATION OF ANY NATURE, DISCHARGE OF ANY NUCLEAR WEAPON, CORROSION, RUST, ELECTROLYSIS, DETERIORATION, CONDENSATION, REVERSE POLARITY, FAILURE OR LOOSENING OF EXTERNAL FASTENERS OR BOLTS; MALICIOUS MISCHIEF,VANDALISM, RIOT OR CIVIL COMMOTION, WAR (DECLARED OR UNDECLARED), CIVIL WAR INSURRECTION, REBELLION, OR REVOLUTION, OR IF THE UNIT IS A TOTAL LOSS, HAS BEEN REPOSSESSED OR IS THE SUBJECT OF A REPOSSESSION OR IS THE ACTION, OR FROM ANY OTHER CAUSE WHATSOEVER, EXCEPT AS OUTLINED IN THIS AGREEMENT. I put the part that they are using in bold.

I would have read this part in the contract and never bought the policy.
(plz note that I'm not pointing a finger at you, I know how hard they sell this stuff and the claims they make.)

ScottG wrote:
You have to admit, GS is good at what they do: denying legitimate claims based on ridiculous technicalities.
Did you ask her where it says that bolt is specifically NOT covered?

Yes This is the Exclusion Section #6
“6. FOR COST OR EXPENSES IF THE UNIT HAS BEEN ABUSED OR NEGLECTED, OR ANY PART OF IT HAS BEEN SUBJECT TO ALTERATION OR ACCIDENT, OR FOR FAILURE TO PROPERLY OPERATE THE UNIT; OR FOR ANY LOSS OR DAMAGE RESULTING FROM ROAD HAZARDS, COLLISION OR UPSET, FALLING OBJECTS, FIRE, SMOKE, SOOT, THEFT, ARSON, EXPLOSION, LIGHTING, EARTHQUAKE, WINDSTORM, ICE, HAIL, WATER,SUBMERSION, FLOOD FREEZING OR ICE DAMAGE,CONTACT WITH BIRD OR ANIMAL, BREAKAGE OF GLASS, DAMAGE CAUSED BY DETONATION, PRE-IGNITION, CARBON OR SLUDGE; CONTAMINATION OF ANY NATURE, DISCHARGE OF ANY NUCLEAR WEAPON, CORROSION, RUST, ELECTROLYSIS, DETERIORATION, CONDENSATION, REVERSE POLARITY, FAILURE OR LOOSENING OF EXTERNAL FASTENERS OR BOLTS; MALICIOUS MISCHIEF,VANDALISM, RIOT OR CIVIL COMMOTION, WAR (DECLARED OR UNDECLARED), CIVIL WAR INSURRECTION, REBELLION, OR REVOLUTION, OR IF THE UNIT IS A TOTAL LOSS, HAS BEEN REPOSSESSED OR IS THE SUBJECT OF A REPOSSESSION OR IS THE ACTION, OR FROM ANY OTHER CAUSE WHATSOEVER, EXCEPT AS OUTLINED IN THIS AGREEMENT. I put the part that they are using in bold.

If you e-mail me a phone number where you can be reached we will help get this resolved.

Rollnhome wrote:
Did you take it to a shop and the shop called GS or did you personally call them asking for approval?
Sounds as though the gear assembly needs to be replaced, a seemingly covered part. If the bolt can be removed with an e-z out and replaced it probably could be done for less or close to your deductible.

Actually both the shop told me yesterday that the GS Extended Warranty would not cover the repair and so I came home and called them myself. I also called the step manufacturer LCI and the coach manufacturer Thor Motor Coach. It is in the shop for service and several other warranty items. The step is only one of the items they are refusing to cover.

Before the gear plate bolt can be removed with an E-Z out the step has to be removed from the coach and the tack weld has to be ground off. I am also concerned because the step broke when I had pulled into a gas station to refuel, I opened the door and the step was just swinging, When I got out the bolt was laying right under the step, there was also a small spring around the gear on the motor, so I don't know if the motor malfunctioned causing the bolt to snap off, the shop says they need to replace the bolt before they can check the motor, I am going over to the shop this morning and see if the tech can check the motor again, I still don't know where the spring came from.