Is not "Lock Out" covered under the basic coverage???
Yesterday my daughter calls from 2oo miles away (she was at the oregon coast and we live in Central Oregon) to tell us she locked her keys in the car. I had to remind her that she was covered by "Good Sam" roadside assistance.
She called G.S.dispatch for assistance and I told her to call me if there were any problems and also to call when she was in her car and on her way.
A short amount of time passed and she called to say everything went well and the "lock out" service tech arrived and used a pump to open the door enough to reach in and pop the electric lock and presto, door was open and tech was on his way.(No mention of any extra charges)
Today I received a call from a gentleman who said he was from Good Sam and wanted a credit or debit card number for I believe was $69 for the unlocking of a vehicle yesterday.I asked him for an explanation of the charges and he could not.
I told him that was a covered service with my membership and was not giving a debit or credit card number. (I thought it might be a scam) and I hung up on him.
(copied from benefit explanation)
LOST KEY/LOCK OUT SERVICE
We will pay for a locksmith to come to your location and gain entrance into your vehicle. Member is responsible for payment for all additional labor, as well as all parts, including the cost of replacement keys.
I then called G.S. customer "no" service to let them know someone might be scamming members for trying to collect money for a service that is covered by there roadside service plan.
The gal put me on hold to check with her supervisor and came back to tell me that there might be an extra charge. I explained to her the above details and told her we were going back to AAA.
Good Bye Good Sam!!!
R Christensen
Central Oregon
She called G.S.dispatch for assistance and I told her to call me if there were any problems and also to call when she was in her car and on her way.
A short amount of time passed and she called to say everything went well and the "lock out" service tech arrived and used a pump to open the door enough to reach in and pop the electric lock and presto, door was open and tech was on his way.(No mention of any extra charges)
Today I received a call from a gentleman who said he was from Good Sam and wanted a credit or debit card number for I believe was $69 for the unlocking of a vehicle yesterday.I asked him for an explanation of the charges and he could not.
I told him that was a covered service with my membership and was not giving a debit or credit card number. (I thought it might be a scam) and I hung up on him.
(copied from benefit explanation)
LOST KEY/LOCK OUT SERVICE
We will pay for a locksmith to come to your location and gain entrance into your vehicle. Member is responsible for payment for all additional labor, as well as all parts, including the cost of replacement keys.
I then called G.S. customer "no" service to let them know someone might be scamming members for trying to collect money for a service that is covered by there roadside service plan.
The gal put me on hold to check with her supervisor and came back to tell me that there might be an extra charge. I explained to her the above details and told her we were going back to AAA.
Good Bye Good Sam!!!
R Christensen
Central Oregon
