Forum Discussion

supercub's avatar
supercub
Explorer
Apr 28, 2015

Checking in at RV parks Venting

In the last couple of weeks, I've had problems with people that don't have a clue when checking in at RV parks
The other day, part of the check included an extra $10 for key deposit for the laundry room. I gave the lady a $10 bill......trouble is.......she didn't have a clue on how to enter it in the computer. I stood there while she tried to figure it out......another lady was over seeing her, obviously she was new. The trouble is, they kept playing around with the computer and made me wait. They should have just given me the key and then worried about the input on the computer. I must have literally stood there for 15 minutes before they finally figured it out....and then handed me the key. Whatever happened to customer service.
Today, I checked in, everything was prepaid....at least I thought. They informed me it would be an extra $7 for my dog, a dollar a day....no problem. This park uses tokens for the laundry room. I asked for $3.00 worth, so the total was $10, Here we go again......couldn't enter both items in the computer. Stood there while they played around with the computer. Why not just give me my change for the $20 I gave them. Nope, they have to keep doing the same thing over and over again.....with no luck. After about 10 minutes, finally, they enter the items separately, and finally give me my change, which she had in her hand the whole time. Funny part is, I was given $11 instead of just $10. Yes, I gave them back the extra $1.00. Again, why did I have to stand there, while they try to figure out the computer. This seems to be an ongoing problem, not only at RV parks, but at retail shops too. Why don't people wake up and take care of the customer first, then worry about the computer input after the customer is taken care of. I know we live in a computer world....that's not my complaint, my complaint is, when the person running the computer, makes the customer wait while they try to figure things out, especially when it's simple transaction and they can try to figure out the computer after taking care of the customer......it's basically rude. Ok, enough venting LOL.
Class A

42 Replies

  • JumboJet's avatar
    JumboJet
    Explorer
    Apr 29, 2015
    Patience is a virtue.

    When spending our money for a service, there will be a reasonable expectation of efficiency provided.

    From many of these comments, we must lower those expectations.
  • kalynzoo's avatar
    kalynzoo
    Explorer
    Apr 29, 2015
    2gypsies wrote:
    Let's see....
    the previous generation has a hard time with computers

    the present generation has no social or math skills

    hopefully, the next generation will be perfect.


    If the next generation is anything like my grandchildren, of course they will be perfect.;)

    As for venting: I personally think that is what RV.net is all about. In public we stand and wait and try to be pleasant, then we get on our keyboard and vent. Love it. Good for mental health.
    Happy Trails.
  • JetAonly's avatar
    JetAonly
    Explorer
    Apr 29, 2015
    Civilizations decline at the speed of their communications. It's not a generational thing.
  • Scottiemom's avatar
    Scottiemom
    Nomad
    Apr 29, 2015
    Executive wrote:
    Scottiemom wrote:
    My biggest pet peeve is while I am standing there attempting to register, the phone rings. The attendant answers it and instead of putting them on hold and registering the waiting/money in hand customer, they do the phone customer first. Grrrrrr.

    Dale


    My biggest pet peeve is when I'm dealing with a customer and HIS/HER phone rings and THEY answer it. Instead of ignoring it or putting the person on hold they have a conversation and ignore me!

    Saw a sign in a post office:

    "WE WILL GLADLY HELP THE PERSON BEHIND YOU WHILE YOU COMPLETE YOUR PHONE CALL !"

    Perfect !.....Dennis


    I so agree with that as well. I will "ignore it." Love the sign!

    Dale
  • 2gypsies1's avatar
    2gypsies1
    Explorer III
    Apr 29, 2015
    Let's see....
    the previous generation has a hard time with computers

    the present generation has no social or math skills

    hopefully, the next generation will be perfect.
  • toedtoes's avatar
    toedtoes
    Explorer III
    Apr 29, 2015
    owenssailor wrote:
    We have been at many establishments with older people - ie in their 60's at the till. They are not necessarily wonders using the computers necessary for their job.

    I am on the board of directors that runs a marina and a museum. We staff both enterprises with students during the summer. Having 7 to 10 student employees each year for the last 35 years gives be hands on experience with the GENERATION alluded to above. They have been excellent employees. During that time we fired 1 and din't rehire another. We also fired and adult manager.

    It is fact if you look back you will find that every aging generation has a group that bemoans how horrible the next generation is. Youth growing up in the 60's were described the same as the description posted above. I've read published material moaning about how bad the current young people are. It was published by and educator in 1880.

    We have many great young people. Hopefully they won't mess up as badly as we have done.


    I'd add that if there is a problem with the latest generation, then who is to blame? The generation that raised them? The generation that raised the generation that raised them? If they're ill-prepared for the real world, then maybe those of us in the prior generations have made mistakes on their behalf.
  • owenssailor's avatar
    owenssailor
    Explorer
    Apr 29, 2015
    rockhillmanor wrote:
    I have lost all patience with today's clerks at the helm of any checkouts.

    IMHO it is the GENERATION of people in general. They have NO education to figure out the simplest things. And they absolutely have no people skills in dealing with the public.

    I'm glad I won't be here when 'that' generation will be at the helm of this country. :(


    We have been at many establishments with older people - ie in their 60's at the till. They are not necessarily wonders using the computers necessary for their job.

    I am on the board of directors that runs a marina and a museum. We staff both enterprises with students during the summer. Having 7 to 10 student employees each year for the last 35 years gives be hands on experience with the GENERATION alluded to above. They have been excellent employees. During that time we fired 1 and din't rehire another. We also fired and adult manager.

    It is fact if you look back you will find that every aging generation has a group that bemoans how horrible the next generation is. Youth growing up in the 60's were described the same as the description posted above. I've read published material moaning about how bad the current young people are. It was published by and educator in 1880.

    We have many great young people. Hopefully they won't mess up as badly as we have done.
  • owenssailor's avatar
    owenssailor
    Explorer
    Apr 29, 2015
    johnnyrv wrote:
    the high turnover of low paid employees means no one really has time to learn the computer system and has no vested interest in the company. the problem lies with management.


    Agreed. Management is responsible for the hiring, the training the procedures to be followed and the follow up on staff performance.

    In many cases staff - especially summer staff - get little in the way of training or support.
  • toedtoes's avatar
    toedtoes
    Explorer III
    Apr 29, 2015
    rockhillmanor wrote:
    I have lost all patience with today's clerks at the helm of any checkouts.

    IMHO it is the GENERATION of people in general. They have NO education to figure out the simplest things. And they absolutely have no people skills in dealing with the public.

    I'm glad I won't be here when 'that' generation will be at the helm of this country. :(


    I hate to tell you, but I've run across a LOT of elderly folks getting these minimum wage jobs who have been just as clueless (if not more). I have stood in line while a 60+ cashier tried to figure out how to ring something up. So, no, it's NOT a generational thing.

    Of course, complaining that "these younguns don't know how to treat their elders" is totally the GENERATION of people in general. :)
  • Executive45's avatar
    Executive45
    Explorer III
    Apr 28, 2015
    naturist wrote:
    @supercub, I'm glad to hear you at least appeared patient and all, but I wonder why you didn't just say "um, excuse me, could you just hand me the key/money so you can figure it out without the pressure of my standing here watching you?" I'm fairly certain that they did what they did simply because it just never occurred to them that they were holding you up, so focused on what they were doing were they. If you said it right, I'm also fairly certain they would have learned something valuable, i.e. about customer service, at the same time they learned how to operate the computer for transactions of that sort. And they would have learned it painlessly.


    My thought exactly...they were most likely so engrossed in the computer issue, it never even occurred to them they were holding you up. It could have been a new computer system as well. Doesn't make it right, but by saying something you might have helped the person coming behind you. Good rant...Dennis

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