Oh man. That looks really bad. The entire slide is twisted?Is that the floor peeling up in the last image?

I don't know. It looked like it. The slide will not move anymore to see. Someone from CW is supposed to pick it up tomorrow. The whole slide wall is twisted and the slide will not go in or out anymore. This MH is barely 3 weeks old. I researched and read about all the slide issues on the 2013's. I guess I was hoping it would not happen to us. This is really BAD!

Looks real bad and if you purchased it from camping world then I would ask for a new one, or tell the to scrap the deal. Most places if you have less than 30 days you have time on your side, I sure would not accept that back. The slide has to be removed then they will have to replace the floor and do not settle for them to patch the laminate. everything will have to be removed to redo the floor. Let us know how it turns out.

If that last pic is a slide its probably the wood wrapping to make the particle board look like real wood. The slide probably dragged and due to it not being wrapped correctly pulled off. I had our MH in for the same thing ( not wrapped correctly). Just plain lazy work and lack of quality control. The slides ... I feel your pain !! Make sure you start documenting all your repairs. They might come in handy down the line. Quick question, was the motor home level with jacks down when this happened.

et2 wrote:If that last pic is a slide its probably the wood wrapping to make the particle board look like real wood. The slide probably dragged and due to it not being wrapped correctly pulled off. I had our MH in for the same thing ( not wrapped correctly). Just plain lazy work and lack of quality control. The slides ... I feel your pain !! Make sure you start documenting all your repairs. They might come in handy down the line. Quick question, was the motor home level with jacks down when this happened.Yes. level and on the jacks. The concern I have now is the when we saw it on the CW lot, it was in about the most unlevel place it could be and not on the jacks, The slides were out and I know they put them in without the unit being on the jacks. I already noted that some metal shavings were coming off of the top rear slide gear rail, but no one at camping world or Thor seemed to think it was a problem. Now they have a major disaster on their hands.

I was an IDIOT for buying a Thor Palazzo!!! | Good Sam Community

mustang652
Explorer
Jan 16, 2014
93mastercraft wrote:
I am still waiting on CW and Thor. That's all I have to report.

I really do hope and Pray that you finally end up satisfied with your unit and dealings with Thor, but I don't recommend holding your breath. No one deserves to buy new unit, and end up with a lack of quality control lemon.
Greyghost
Explorer
Jan 16, 2014
Please keep us posted when you have a solution.
dougrainer
Nomad
Jan 16, 2014
93mastercraft wrote:
I am still waiting on CW and Thor. That's all I have to report.

Remember, they are probably going thru your new unit with a fine tooth comb to make sure there are no problems when you get the unit. MOST OEM's do this on Heat cases where they are swapping out units. Doug
93mastercraft
Explorer
Jan 16, 2014
I am still waiting on CW and Thor. That's all I have to report.
BobandShaz
Explorer
Jan 15, 2014
bullydogs1 wrote:
I know of many people watching this thread...I want nothing better to see this fully solved so people can move on....Thor and CW should realize that many potential Thor/CW prospects will act based upon the results of how this is solved...I would jump for joy that this person literally comes out a happy camper since he parted with many dear dollars to do business with Thor and CW.

We agree100% we have 2 Thor Class A high on our list
bullydogs1
Explorer
Jan 15, 2014
I know of many people watching this thread...I want nothing better to see this fully solved so people can move on....Thor and CW should realize that many potential Thor/CW prospects will act based upon the results of how this is solved...I would jump for joy that this person literally comes out a happy camper since he parted with many dear dollars to do business with Thor and CW.
BobandShaz
Explorer
Jan 15, 2014
93mastercraft wrote:
Camping world and Thor are working with us. All I have is good things to say about them at this point. By Jan 15 we are supposed to get another unit in that has just been manufactured. The las time thought they were sending a new one was a mistake and miscommunication between Thor and camping world.

Good news
mike_brez
Explorer
Jan 15, 2014
93mastercraft wrote:
Camping world and Thor are working with us. All I have is good things to say about them at this point. By Jan 15 we are supposed to get another unit in that has just been manufactured. The las time thought they were sending a new one was a mistake and miscommunication between Thor and camping world.

Big day tomorrow?
2bzy2c
Explorer II
Jan 05, 2014
93mastercraft wrote:
Camping world and Thor are working with us. All I have is good things to say about them at this point. By Jan 15 we are supposed to get another unit in that has just been manufactured. The las time thought they were sending a new one was a mistake and miscommunication between Thor and camping world.

Good News!!!!!!
cman60
Explorer
Jan 05, 2014
93mastercraft wrote:
Camping world and Thor are working with us. All I have is good things to say about them at this point. By Jan 15 we are supposed to get another unit in that has just been manufactured. The las time thought they were sending a new one was a mistake and miscommunication between Thor and camping world.

Right on.:C