Forum Discussion
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373 Replies
- I agree with Dennis hoping it all works out. I don't agree that you won't have success with litigation and the potential to get a judgement with fees. The most that would be gained would be a make whole remedy and that would most likely be money back but if you could find evidence that Thor is selling vehicles with full knowledge they are defective then we have some serious damages.******shoot though and you have to be ready to invest 25 grand at least to make the fight.
- Best of luck to you....have a wonderful New Year....here's hoping your new year starts out well...Jan 15th will come quickly. Hope you get a positive resolution to this issue. Will look for your response.....Dennis
Executive wrote:
okgc wrote:
edit: Camping World refunded the buyers of a problem 2014 Winnebago Tour so CW should step up in this case also.
Winnebago Tour No Sale - build quality issues
So you're saying anytime someone's unhappy with their coach, CW should refund their money.?:h..boy! you'd be out of business in a hurry if you ran your business that way...!:S
The folks with the Winnie you referenced never took possession of that coach. IMHO, the folks at Winnie decided they would never be happy with anything they produced even if it were gold plated so they passed on a customer. Sometimes that simply makes good business sense. Some customers will never be happy.
In this case, the OP had prior knowledge of slide issues with the Pelazzo, "hoped" they had been rectified, did his own walkthru, (PDI) and TOOK POSSESSION of the coach and used it for 3 weeks..
Quote from OP:
"The thing that gets me is, I actually researched the Thor Palazzo for a long long time. I even researched how that the 2013's had serious slide out issues because of the poorly engineered and under powered lippert schwintek motors and gears. I should've heeded those warnings. But, I thought just maybe Thor would have had those issues resolved by 2014." (end quote)
Furthermore, the OP noticed "issues" with the slides BEFORE he took possession yet ignored them...
Quote from OP:
"I already noted that some metal shavings were coming off of the top rear slide gear rail, but no one at camping world or Thor seemed to think it was a problem."(end quote)
Where is the OP's responsibility..:h..or have we simply decided someone else should watch out for us....
Many folks on here, myself included, have suggested the OP contact a lawyer if he feels he has a case against Thor and/or Camping World. The fact he hasn't, to me anyway, speaks volumes. He doesn't have a snowballs chance in hell of being successful and thinks by posting negative comments on this forum he will somehow bully Thor and/or CW to acquiescence to his demands and either refund his money or give him a new coach. While I sympathize with the OP, I think his chances of being successful with either are slim and none...I hope I'm wrong.....Dennis
Dennis et al,
Thor Motor Coach and CW are working with me. Thor factories do not open up until Jan. 7th. But all parties including myself have agreed on a resolution by Jan 15th. Thanks for your critical replies. We'll all have to now wait and see what happens.okgc wrote:
edit: Camping World refunded the buyers of a problem 2014 Winnebago Tour so CW should step up in this case also.
Winnebago Tour No Sale - build quality issues
So you're saying anytime someone's unhappy with their coach, CW should refund their money.?:h..boy! you'd be out of business in a hurry if you ran your business that way...!:S
The folks with the Winnie you referenced never took possession of that coach. IMHO, the folks at Winnie decided they would never be happy with anything they produced even if it were gold plated so they passed on a customer. Sometimes that simply makes good business sense. Some customers will never be happy.
In this case, the OP had prior knowledge of slide issues with the Pelazzo, "hoped" they had been rectified, did his own walkthru, (PDI) and TOOK POSSESSION of the coach and used it for 3 weeks..
Quote from OP:
"The thing that gets me is, I actually researched the Thor Palazzo for a long long time. I even researched how that the 2013's had serious slide out issues because of the poorly engineered and under powered lippert schwintek motors and gears. I should've heeded those warnings. But, I thought just maybe Thor would have had those issues resolved by 2014." (end quote)
Furthermore, the OP noticed "issues" with the slides BEFORE he took possession yet ignored them...
Quote from OP:
"I already noted that some metal shavings were coming off of the top rear slide gear rail, but no one at camping world or Thor seemed to think it was a problem."(end quote)
Where is the OP's responsibility..:h..or have we simply decided someone else should watch out for us....
Many folks on here, myself included, have suggested the OP contact a lawyer if he feels he has a case against Thor and/or Camping World. The fact he hasn't, to me anyway, speaks volumes. He doesn't have a snowballs chance in hell of being successful and thinks by posting negative comments on this forum he will somehow bully Thor and/or CW to acquiescence to his demands and either refund his money or give him a new coach. While I sympathize with the OP, I think his chances of being successful with either are slim and none...I hope I'm wrong.....Dennis93mastercraft wrote:
If this is the entire list, it is time for you to surrender. You have to look at each problem in context. Think like you were talking about a new car or a new home, would a reasonable person think the faults would justify the owner getting a refund or a new car/home?
No, no the coach is not ready to be picked up. Please don't misunderstand me. Here are a list of items that still need to be fixed...
1. Squeaky Floor
2. Rear slide out does not properly close at the bottom (gap large enough to stick your hand in)
3. Torn fabric on a coach cushion.
4. Misaligned cabinet doors and drawers.
5. Torn Weather strip for large slide out where Shcwintek gears chewed the weather strip.
6. Missing remote control for in dash stereo/camera
7. Entire slide out was warped and twisted when the Schwintek failure occurred. Thor is ignoring this all together. That's why I am asking for an extended warranty when it falls apart in a couple years.
I have not retained an attorney because I will represent myself until I feel like all other options have been exhausted. If I retain an attorney I will lose all ability to communicate with CW and/or Thor. So, to that end I have not reached the end of my rope as far as the legalities go. Yes, I have reached the end of the rope as far as the problems with this Palazzo go.
I might take to youtube. At least I can demonstrate in video all the problems. Apparently that worked for this other dude that had all the same issues. Thor offered him a new coach. The kicker was, we didn't even take it.
Fault 1: squeaky floor - who hasn't had a home or car where something didn't rattle or squeak? Annoying yes, but surely doesn't justify a new coach.
#3 torn fabric - upholstery shop less than $500 to completely recover.
# 4 mis-aligned cabinet doors - $100 cabinet maker can easily re-align
#5 torn weatherstrip $300 body shop replace
#6 missing remote $50 online to replace. That leaves #2 and #7. #2 could be either the result of mis-alignment now corrected (since you won't go pick up the coach), normal (my much more expensive rig has gaps between trim and walls even though the seals match perfectly) or a major defect, which you will need to further document.
#7 you don't say if it is still twisted and warped, which if documentable is a major defect or if it twisted and warped when the slide malfunctioned and then flexed right back into place (the slides are made to flex)
Items 1,3,4,5 and 6 total less than $1000 max. If you really think they are that serious and CW and Thor are refusing to pay, get it in writing there is no problem found, document the flaws via photos, get them fixed and go to small claims court and let the judge decide. Bear in mind, you probably will lose on the cabinets, the squeak, probably most of the cost of the upholstery (since it probably could be repaired for much less than recovering) and maybe on the weatherstrip if the damage doesn't compromise the function.
You are going to need an attorney and true expert testimony (not your opinion, not opinions on these forums, not opinions from a neighbor) that will contradict the position of CW and Thor that items #2 and #7 are not problems. This will be difficult and expensive, especially if it is not clearly evident (i.e slide twisting cracked the exterior paint or bent something or the slide clearly does not seal when closed). Sad that you are having these problems, unfortunately the standard for a new anything is not perfection. Legally you have to let them fix things and even then, perfection or even "to your satisfaction" is not the standard the repair would need to meet. Good luck to you- I'll chime in once again..The manufacturer puts it together..The dealer sells it..as part of the dealer franchise, the dealer has an obligation to fix warranty claims...the defects are warranty claims...the dealer has an obligation for the PDI..who did that PDI?..who signed off on it and inspected the work..?...the only legal point on here is the OP who signed a oontract to buy it and pay for it..so he's stuck with the payments...defaulting on it won't help but hurt the buyer for the rest of his life....
1. I would recommend that the buyer contact one of the consumer advocates on the Raleigh TV stations..Camping World does not want negative press, regardless if they are honestly trying to rectify the situation.
2. Like a broken record from previous posts, an attorney is the only answer.
If Thor/CW get it back together to acceptable shape (perhaps an independent RVIA Certified Tech can inspect it as a neutral party)...then OP can decide to enjoy it or trade it.
I am waiting for a class action to pop up against THOR for improper installs of these slides....that is next.... - As I read through the mire of these now countless pages, I have to wonder; How much of this left the factory this way, How much was inspected at the dealership, and who thinks it's Ok to sell an RV this way? I mean the slide hitting the bed seems like something that just didn't happen. It had to have been that way all along. I know QC is all but non existant in the RV world but come on. It seems as if Rv's nowadays aren't even glanced at when shipped out. The guys on the line HAD to have known this. I mean they built it. And just ignored it. Like no one would notice.And the dealer drops the ball too. I mean where's PDI? what a joke. And this stuff is not just Thor. It's all brands that have this stuff. What happened to good old fashioned pride in your product? Demand goes up, quality goes down. Shame. I have no idea what the counter argument to this is, only the OP's version - not saying you aren't accurate but there are always 2 sides. But IF what the OP says is true and the slides are totally messed up, the bed has to be moved etc, I would certainly NOT want it any more. I mean who wants to spend all that money on a brand new DP and have it hacked up and put back together. OP should have a brand new fully fuunctioning RV. And this should not be an isolated incident. We all deserve to get what we paid for. Seems like what you buy now are RV's that are almost ready but take it anyway and we'll fix it later. BS. Companies need to stand up and start doing $hit right the first time. Our money isn't almost good. Why should our RV be?
Groover wrote:
another rookie wrote:
OP says the rear slide when closed has a gap large enough to put his hand through, do other new Palazzo's have this same gap?
Mine closes up tight.
The gap is at the bottom. So the top closes half way correct. It seems as though that would just put more stress on the Schwintek system. I am waiting for that one to break too just like the large slide out did. At any rate, the reason why it is not closing fully at the bottom is because on the inside the slide out floor is hitting the bed frame, which looks to be fairly solid and not moveable. However, Thor says that they have to now move the bed in order to make the slide out close properly.:hG.Lewis wrote:
Used has a ring to it......... I just read today of folks who have a '14 Winnebago Tour (400K) and Winnebago actually is working with CW to replace the unit...I could not believe it. I wish you luck with your unit....
Well, I violated my own general rule when I bought the Thor Daybreak. I did not stick with my own advice to never buy another new unit. My first was new and though I never had any issues with it, the drop in value during the first few years killed me, but I made up for most of it in the number of years I kept it after I did the early payoff. Even though CW in Houston did not help with the issue, Thor was supposed to correlate with CW, at least the CW here worked with me on trading it for the '14 Itasca.another rookie wrote:
OP says the rear slide when closed has a gap large enough to put his hand through, do other new Palazzo's have this same gap?
Mine closes up tight.
