Good Sam Roadside assistance cancellation notice

We got a letter about excessive use of our plan, too but no cancellation...yet! MY response is "if you'd fixed it right the 1st time I wouldn't have had to call you so much!"

hotjag1 wrote:

Naio wrote:
So now they are saying you used it 6 times, not 2, and not 1? And making snide comments about 'unlimited usage'? Dang.

So, the OP says he has used ERS ONE time in two years. ERS says that he has used their service SIX times in the past "rolling" 12 months. I am curious as to why the OP did not question this, or was the service used more than once, just not in the past "rolling" 12 months, whatever that means!

Rolling 12 months is pretty self-explanatory. They don't use a calendar year, they go by the past 12 months. I think the devil is in the details in the OP's statement that they have been towed only once in the last 2 years and the assertion by Good Sam that they have had 6 usages in the last 12 months. Both could be true. Maybe the other 5 usages by the OP were lockout calls, calls for being out of fuel, call to change a tire, call for a jump start or any other call that did not result in a tow. If indeed, the OP used the services 6 times in the last 12 months, I have to agree with the decision to drop them. They are either very unlucky, or they use "Emergency Roadside Assistance" more as a personal valet than an emergency service. Either way, it is probably a smart decision for the company to sever ties as they apparently are able to do under the terms of their service agreement.
As for the assertion that the rep was unprofessional during a telephone call, I want to point out that when people are not getting what they want they very often feel the person they are dealing with is being rude. Being the bearer of bad news is one tough job.

Naio wrote:
So now they are saying you used it 6 times, not 2, and not 1? And making snide comments about 'unlimited usage'? Dang.

So, the OP says he has used ERS ONE time in two years. ERS says that he has used their service SIX times in the past "rolling" 12 months. I am curious as to why the OP did not question this, or was the service used more than once, just not in the past "rolling" 12 months, whatever that means!

GSRoadsideAssistance wrote:


the Member Benefit Brochure specifies, Good Sam Roadside Assistance does not offer “unlimited usage”, but does offer, on a per-use basis, towing with no pre-set mileage or dollar limits to the nearest, capable and willing repair facility...........

After again reviewing the detail of your membership, your roadside assistance uses exceed the Roadside Assistance membership average six fold, with six uses in the last rolling twelve month period.........
Thank you,
Frank
Good Sam Roadside Assistance

Frank,

Your above post brings up a couple questions which cause confusion for myself and perhaps some other members. Can you clarify for us, Please?

In the Membership Brochure at this ADDRESS I find the following information. I have highlighted the points of concern:
1) Page 17 claims to be the current rules.

2) Page 10 Trip Interruption Assistance Restrictions states thus: "You may be eligible for Trip Interruption Assistance benefits if the vehicle you are driving is in a collision with another vehicle."

3) Page 18 Membership and Cancellation Policy 3, 4, 5
Membership; 4 Special Notice for Utah Residents Only.

The only limitation on the number of uses per member years appears to be for:
1) Trip Interruption Assistance Restrictions which states it is for collusions and

2) Special Notice for Utah Residents Only: Members who reside in the State of Utah are entitled to receive any of the roadside assistance services provided in this Member Benefit Brochure up to a maximum of four (4) times per membership year.

Am I over looking these rules?
1) "the Member Benefit Brochure specifies, Good Sam Roadside Assistance does not offer “unlimited usage”, but does offer, on a per-use basis" and

2) "uses exceed the Roadside Assistance membership average six fold, with six uses in the last rolling twelve month period."

My point of confusion is thus:
1) Does the member usage of the Emergency Roadside Towing Service depend upon the yearly average of membership usage of the Emergency Roadside Towing Service and
2) Why is this information not included in the God Sam brochure? "Good Sam Roadside Assistance does not offer “unlimited usage”, but does offer, on a per-use basis"

I am not seeking to be controversial but seeking to be informed, ahead of time, should I have the misfortune to need Good Sams' services.

Thanks,
Pastor Charlie


http://www.goodsamroadside.com/brochure/index.cfm?id=3080431

17
Important Notes
This brochure is intended to supersede any and all brochures
or other advertising material previously issued pertaining to this
motor club program, and such brochures and other advertising
material are null and void. The provisions of this brochure are
effective as of the initial date of your membership. However,
the Good Sam Roadside Assistance program benefits, services,
prices, policies and procedures are subject to change without
notice by posting them on the program website at www.
GoodSamRoadside.com/MBBS, and such changes shall be effective
for the Member upon earlier of either the date of your next
renewal of membership or the membership anniversary, at which
time the amended brochure with those changes will be provided
to the Member.



10
Trip Interruption Assistance
Restrictions
You may be eligible for Trip Interruption Assistance benefits if the
vehicle you are driving is in a collision with another vehicle.
Distance: The collision must have occurred more than 100
miles (based upon actual mileage of the most direct route) from
your registered permanent address.
Reimbursement limits: Reimbursement for meals, lodging
and car rental are subject to a maximum collective daily limit and
a single event maximum collective limit.
Daily Limit: The total maximum daily reimbursement for all
trip interruption expenses is $150 collectively.
Single event maximUM benefit limit: The maximum
daily limit of $150 may be reimbursed to you until the
vehicle is repaired, for up to ten (10) consecutive days. This benefit will only be allowed for one qualifying collision event for any one-year term of membership.



18
Membership and
Cancellation Policy 3, 4, 5
Membership.........

4 Special Notice for Utah Residents Only: Members who reside in the State of Utah are entitled to receive any of the roadside assistance services provided in this Member Benefit Brochure up to a maximum of four (4) times per membership year. If the member requests roadside assistance services more than four (4) times in a membership year, he
will continue to receive assistance during that membership year, but any costs associated with those additional services will be at the member’s expense, payable at the scene of disablement at prevailing commercial rates. This motor club reserves the right to not renew
any membership pursuant to the provisions and procedure mandated by the laws of the State of Utah. Notwithstanding any provision herein to the contrary, the membership may only be canceled in accordance with the laws of the State of Utah. The law regarding cancellation (Utah Code 31A-21-303) can be found at http://www.le.utah.gov/code/
TITLE31A/htm/31A21_030300.htm

Hi Everyone !!
Wheeling as of 12:01 am 3/14/2015 with new road side service plan.

I thank all of you for your help. Cu on the road

Jane of JaneNLee

AAA will also cancel for excess usage, and if you ask CN they will avoid the subject, but if you keep on them, they will finally come clean and admit they will cancel if they feel your usage is excessive.

So now they are saying you used it 6 times, not 2, and not 1? And making snide comments about 'unlimited usage'? Dang.

Thank you for your post, JaneNLee, and thank you for taking the time to talk with me this morning. As we discussed, and as the Member Benefit Brochure specifies, Good Sam Roadside Assistance does not offer “unlimited usage”, but does offer, on a per-use basis, towing with no pre-set mileage or dollar limits to the nearest, capable and willing repair facility. Additionally, our Roadside Assistance membership covers the mobile mechanic service call and our members are responsible for parts and labor.
After again reviewing the detail of your membership, your roadside assistance uses exceed the Roadside Assistance membership average six fold, with six uses in the last rolling twelve month period.
As you requested, I have cancelled your membership with a refund of the unused portion of your membership renewal fee.
It has been our privilege to meet your roadside assistance needs, and get you safely back on the road.
Thank you,
Frank
Good Sam Roadside Assistance

Thank you all very much for responding to my post. Good Sam Club Representative called this morning (0630) and asked if I posted on RV.net(above post)? He was not too happy and had wrong information about my account. He as being a Representative for Good Sam and would not give my call to a Supervisor. Basically #1 I received one letter that stated I could not renew my membership this year. Good Sam rep is telling me they have sent 2 letters #2 If I did call Good Sam Road Assistance before November 2015, It was called "Pay was you go" and I had to pay up front, basically Good Sam made the contact only. #3 They have 2-Roadside assist tows for this year-which is NOT true, but why argue with stupidity.
Good Sam Representative was rude and basically nasty. He is not a good 'people person' to represent a company.
I asked him how much money I get back seeing that is not the Roadside plan I want, and he said I would have to call tomorrow (Saturday) for details.
Thanks for all your comments and support. I will go with another plan.
Jane of Jane and Lee

The first long trip with our MH we went from AR to MT and back. We used GSERS twice going out and 3 times coming back and we are still members, that is until June when our policy lapses. We changed to Coach Net because each time we had to wait for 4 hours to get a tow, and we felt that was just unreasonable.

That being said, I would talk to GSERS and see how 1 tow in 2 years is too excessive. I think someone made a mistake and cancelled you in error.