New Toy Hauler "Rage'n" by Pacific Coach Works 25FFX Issues

[glamisduner]

We recently purchased a new 2016 toy hauler such that I would be able to haul both my RzR and ATV out to the desert. We had to drive out of state to purchase because the front bath models are getting more rare and none of the front bedroom models has enough cargo area to haul both unless we went to a 32ft.

Last trip to the desert we started having issues. Water Leak somewhere between the bottom insulation and bathroom vanity, Door not always fully closing, roof bubbling up.

Worst of all, when backing into the driveway (which is on a hill) I head something pop and when I went to remove the ball from the trailers hitch I found the latch was pushed back, and the pin would not release. I decided to try raising the tongue jack to see if I could relieve or at least change the pressure and the ball popped right out of the hitch with the latch pin still in place!

Dealerships all say it is impossible if we are using the right size ball (And we are) but I'm afraid to tow it now. But I saw it happen with my own eyes. I ended up having to hammer the pin out of the latch and I was then able to operate it like normal.

They said if what I was saying was true they would need to cut off the tongue of the trailer and replace the whole thing but only if they can reproduce the problem (which I can't seem to be able to) 😞

Not sure what to do now? Is our only option to trade it in on another 2016? Manufacturer also said they will not warranty the roof because it meets their standards still.

We have also had other issues, for example, before we could even try the pull down bed, the paneling fell off on the way home from the dealership!

I would highly advise people to stay away from this brand (Anything by Pacific Coach Works), I'm wishing we had our 10 year old sierra back. It never had any real issues other than typical maintenance stuff. As of right now it seems we will be missing the rest of the desert season while trying to figure out what to do. So much for getting to use our new toys before they go obsolete.

I will attach some pictures in a few.


This is the latch pushed back slightly with the pin still in it. It came off the ball exactly as you see it. This should not be possible and seems like towing with it would be extremely dangerous. Should I hire a flat bed to haul it to the dealership? I'm pretty sure they will just say it is working fine and not cover the cost of the tow or do anything to fix it.



This is the roof, it has bubbles like this at every seam. They said it is up to their quality standards and denied warranty repair. Our 10 year old sierra had no such bubbles when we traded it in, and this is a 2016!

I guess I cannot post pictures on this forum?
here are the links:
http://farm1.staticflickr.com/700/22873094293_25e05773c2_b.jpg
http://farm1.staticflickr.com/725/23417763411_9fe846772e_b.jpg

[glamisduner]

We did not take it there since I am afraid to tow it. But we did speak to their service manager and sent them the pictures and they said the claim will be denied on the roof unless it gets worse (They require a 24" x 24" bubble to repair.

I tried once to re-produce the problem with the hitch but I could not while on flat ground. I was not able to move the latch back like it was when the ball released the first time. I'm worried that a sudden jarring motion, like having to brake hard could cause enough pressure to push the latch back with the pin still in it again. Or maybe just backing up my driveway with it fully loaded but if it did Pop off the ball while backing up the driveway, serious damages to trailer truck, homes down the street, injury or death could result.

[the_bear_II]

To check the hitch I would hitch up and use a jack to raise the tongue to see if the ball would pop out again. If it doesn't then I wouldn't worry about towing the TH.

For the roof-
Did you take the TH to Pacific Coachworks or are you just working through the dealer. If you haven't taken it to Pacific Coachworks in Perris, CA. I would to have the roof and other issues addressed.

I would document your discussions with the dealer and manufacturer. Include dates, times and names of the people you speak with. Take pictures now and if it gets worse. Show the date and time on all photos. You'll need a good paper trail if it's not fixed to your satisfaction.

[glamisduner]

momentum rv wrote:
Sounds like maybe the hitch catch was on top of the ball instead of around it. Wouldn't be the first time.

That's what they are telling me, but it was NOT seated incorrectly. I'm 100% sure on this, I wish I had recorded a video but I did not expect it to pop off so easily. The ball was fully (100%) seated. In fact I had to raise and lower the jack several times to get the latch to go forward fully before we left our destination. It's been much more problematic compared to our sierra that usually went right on, but it did fully seat and the latch fianlly moved forward so I was able to put the pin through it. We had just finished towing it about 300 miles!

If it was seated against the ball I'm sure the trailer would have come off the ball while backing it up in the driveway as we have to remove the trunion bars to avoid breaking the hitch due to the slope of the driveway.

I was able to release the ball because the latch was able to move back just under 1/2" with the pin still in it, the pin had a lot of pressure on it and had to be hammered out of the latch.

Is our only real option to trade it in on another model? We are going to lose our shirts if we do that.

[momentum_rv]

Sounds like maybe the hitch catch was on top of the ball instead of around it. Wouldn't be the first time.