We traded in a fiver sight unseen by dealer towards a new fiver, except that hubby accidentally put the tip of a screw through the side when he put the side table he removed back in. We did NOT see it and when it was brought to our attention asked about cost to have it fixed. The gladly deducted $500 from trade in. Great...except a week after we got our new fiver it needed warranty work. Back to dealership we go, told a week for repairs, one being the bedroom door frame came away from the wall and we didn't want to put a hole in side so they assured us not a big deal and would be repaired.
Waited 2 weeks, still not ready, 4 weeks in I told husband we need to go see whats taking so long, surprise visit, no more nice phone calls, later afternoon on a Saturday we went. Service technician was there and I asked where our unit was because we needed to get something out of it. While walking to the back lot I asked him where our traded in unit was and was told it Sold. ASKED about the repair and he smiled and said, we put a new decal over the hole, not fixed just covered.
We couldn't believe what he said UNTIL the next sentence came out of his mouth. So when we get your unit back from the body shop,,,,,,,,,,,,,,,,,,,,,,,,,,,wait what do you mean body shop?....Stopped dead in tracks and asked again. WHAT BODY SHOP AND WHY?...
Seems that the week we brought it to them, head technician put a full screw through the sidewall trying to fix the door casing and he thought we knew. Nope didn't know but the office did when I was done with them the following day.
Yup, they forgot to call to tell us and was waiting for the repair shop to get back to them for a date for repair. That screw was HUGE and stuck out about an inch.
So after being lied to, made to feel like scum for not knowing that we didn't know about the tip of screw that they deducted $500 for a decal to cover it up with , well let's just say they knew me really well and got our unit fixed very quickly because I was on their backs every single day.