This is so unbelievable, I just have to share it.
Jescel (ID: BZ1): Hi, my name is Jescel (ID: BZ1). How may I help you?
dean Deurwaarder: need to have dns service on a tailgater. what is the cost?
Jescel (ID: BZ1): I can help with that.
Jescel (ID: BZ1): May i have your account number?
dean Deurwaarder: i would be a new customer
Jescel (ID: BZ1): I understand.
Jescel (ID: BZ1): May I have the phone number on the account?
dean Deurwaarder: like i said, i would be a new customer, so there is no account.
Jescel (ID: BZ1): Yes. I know.
Jescel (ID: BZ1): I understand.
Jescel (ID: BZ1): I need your number to pull up the account.
Jescel (ID: BZ1): Thank you.
dean Deurwaarder: so how can i give you "the phone number on the account" . how can i explain this more clearly-----THERE IS NO ACCOUNT AND THEREFORE NO PHONE NUMBER----I WOULD BE A NEW CUSTOMER
Jescel (ID: BZ1): Alright.
Jescel (ID: BZ1): I'm sorry for the confusion.
Jescel (ID: BZ1): May I know if you are now in your RV?
dean Deurwaarder: NO
Jescel (ID: BZ1): Thank you.
dean Deurwaarder: i am not in the rv
Jescel (ID: BZ1): Thank you.
Jescel (ID: BZ1): May I know if the service is for your RV? Or not?
dean Deurwaarder: for the rv. i don't think i would want a tailgater for home
Jescel (ID: BZ1): Yes.Of course.
Jescel (ID: BZ1): Alright.
Jescel (ID: BZ1): for your tailgaiter equipment is available to your nearest retailer.
Jescel (ID: BZ1): I'll give you and address.
Jescel (ID: BZ1): May I know your zipcode?
dean Deurwaarder: this conversation is going no where. bye
Jescel (ID: BZ1): Do you have any other questions or concerns for me?
Jescel (ID: BZ1): I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
dean Deurwaarder: no i said bye earlier
Jescel (ID: BZ1): close
Jescel (ID: BZ1): Thank you for using DISH Chat and allowing me to help. Have a great rest of your day!
Jescel (ID: BZ1) has disconnected. Jescel (ID: BZ1): Hi, my name is Jescel (ID: BZ1). How may I help you?
dean Deurwaarder: need to have dns service on a tailgater. what is the cost?
Jescel (ID: BZ1): I can help with that.
Jescel (ID: BZ1): May i have your account number?
dean Deurwaarder: i would be a new customer
Jescel (ID: BZ1): I understand.
Jescel (ID: BZ1): May I have the phone number on the account?
dean Deurwaarder: like i said, i would be a new customer, so there is no account.
Jescel (ID: BZ1): Yes. I know.
Jescel (ID: BZ1): I understand.
Jescel (ID: BZ1): I need your number to pull up the account.
Jescel (ID: BZ1): Thank you.
dean Deurwaarder: so how can i give you "the phone number on the account" . how can i explain this more clearly-----THERE IS NO ACCOUNT AND THEREFORE NO PHONE NUMBER----I WOUD BE A NEW CUSRTOMER
Jescel (ID: BZ1): Alright.
Jescel (ID: BZ1): I'm sorry for the confusion.
Jescel (ID: BZ1): May I know if you are now in your RV?
dean Deurwaarder: NO
Jescel (ID: BZ1): Thank you.
dean Deurwaarder: i am not in the rv
Jescel (ID: BZ1): Thank you.
Jescel (ID: BZ1): May I know if the service is for your RV? Or not?
dean Deurwaarder: for the rv. i don't think i would want a tailgater for home
Jescel (ID: BZ1): Yes.Of course.
Jescel (ID: BZ1): Alright.
Jescel (ID: BZ1): for your tailgaiter equipment is available to your nearest retailer.
Jescel (ID: BZ1): I'll give you and address.
Jescel (ID: BZ1): May I know your zipcode?
dean Deurwaarder: this conversation is going no where. bye
Jescel (ID: BZ1): Do you have any other questions or concerns for me?
Jescel (ID: BZ1): I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
dean Deurwaarder: no i said bye earlier
Jescel (ID: BZ1): close
Jescel (ID: BZ1): Thank you for using DISH Chat and allowing me to help. Have a great rest of your day!
Jescel (ID: BZ1) has disconnected
This was after 3 phone calls. The 1st rep told me she did not know anything about the Tailgater and could not transfer me to anyone that did know. I call back 2 other time and was hung up on after about 30 seconds each time.
