One of my bigfoot jacks would not go down in my new Jayco Greyhawk. I figured I would call bigfoot not expecting much.
Imagine my surprise when I immediately was connected with JIm at Quadra/Bigfoot who actually knew the product inside and out, not just reading off a computer screen. He also actually knew the exact model RV I had and even knew exactly where the components were located.
With Jim's help I was able to figure out that somehow there was a bad or pinched wire in the wiring harness from the controller to the jack valve under the motorhome and 12 volts was not getting to the valve to make the leveler move. 15 feet of 14 gauge wire later and I was able to splice it and be back in business.
Outstanding customer service which is rare with the Lippert type companies in the RV industry today.
Thanks Bigfoot/ Quadra!
2015 Jayco Greyhawk 31DS
2013 Ram 1500 Laramie Hemi
2008 Yamaha FJR Sport Touring Bike in the bed of the truck
