Disappointed with customer service help

[EricGT]

I placed an order Tuesday evening via Camping World site for items I need by end of next week.
I never received a confirmation email and did not write down the confirmation number assuming it would be in the email.

Yesterday I created an account on Camping World in order to try and obtain tracking information. Long story short, I created my account with my business email so it would match my Good Sam account.

I then contacted customer service to try and obtain this information. The attendant located my order and stated it would be 5-7 days for shipping and handling. I asked if she could email me the tracking information. She stated it had been emailed. I asked if she could email it again. She then stated that I have a new email address and it was already sent to the other email address.
Once again I asked if she could send me another email to either address. She stated no because it was already emailed once.

WTH is this? How difficult is it to email me tracking information?

As much as I hate to admit it, the 'mighty' Amazon has done a great job with shipping and tracking. Had I ordered these items through them they would have been on my doorstep today.

As large as CW is, I would think they would have better order tracking and customer service.

[Dog_Folks]

peaches&cream wrote:

Dog Folks wrote:

peaches&cream wrote:


I'm with you. There is no reason each CW could not have put 1 part back at each place. They knew you would need this part at some time and that would show "good" CUSTOMER SERVICE. :S

Well there is a reason actually. If a item does not sell at least twice per year, it is not profitable stocking it. There is no way CW can stock parts for an obsolete air conditioner. This is the reality of the situation in any store that stocks replacement parts.

I an NOT sticking up or cheer leading for CW. The customer service was not what it could be. It seems that no one really wanted to try and help him.

I don't think you need to explain my "sarcastic" quote to anyone. Just chill out and eventually you will get it. :h

My bad.... missed the emotion,and thus the sarcasm. Sorry.

[peaches_cream]

Dog Folks wrote:

peaches&cream wrote:


I'm with you. There is no reason each CW could not have put 1 part back at each place. They knew you would need this part at some time and that would show "good" CUSTOMER SERVICE. :S

Well there is a reason actually. If a item does not sell at least twice per year, it is not profitable stocking it. There is no way CW can stock parts for an obsolete air conditioner. This is the reality of the situation in any store that stocks replacement parts.

I an NOT sticking up or cheer leading for CW. The customer service was not what it could be. It seems that no one really wanted to try and help him.

I don't think you need to explain my "sarcastic" quote to anyone. Just chill out and eventually you will get it. :h

[Dog_Folks]

peaches&cream wrote:


I'm with you. There is no reason each CW could not have put 1 part back at each place. They knew you would need this part at some time and that would show "good" CUSTOMER SERVICE. :S

Well there is a reason actually. If a item does not sell at least twice per year, it is not profitable stocking it. There is no way CW can stock parts for an obsolete air conditioner. This is the reality of the situation in any store that stocks replacement parts.

I an NOT sticking up or cheer leading for CW. The customer service was not what it could be. It seems that no one really wanted to try and help him.

[TinyoneRV]

Seabeetom, Not sure from you post where your customer service disappointment lies. Each place informed you the item was no longer available since the company was out of business and there were no cross-referenced substitutes. As it is in most parts places, if its not in the computer, it doesn't exist. Also, I wouldn't expect any place to have a salvaged part available except a salvage yard. I believe there are a few of those and you might try searching the net for them. In any case, I hope you get the problem fixed.

[peaches_cream]

seabeetom wrote:
What Customer Service?
I spent two days driving to darn near every Camper/RV business on the MS Coast looking for a replacement, new or salvaged, Blower Assembly (squirrel Cage which had cracked) for the Carrier AirV on my TH. Got the same story from all of them - "Out of business, no parts available, but we'll look in the scrap heap". So, Thursday afternoon I started Googling for the part number. every place I called gave me the same story, most tried to cross reference a suitable replacement, but to no avail. So,, called CW in Hammond, La. and got the Parts Department, told them of my problem, and the response was "Carrier is out of business, no parts available, you have to buy a new A/C". I asked if they might have one in the scrap heap or possibly tell me of a replacement. Again his response was a flat out "You have to buy a new A/C" making no effort at all to assist otherwise. Thinking that mindset was a fluke and not a representation of CW, I called CW in Robertsdale, Al. talked to the Parts Dept. and was asked to call back Monday as the person was fixing to leave for the day. I asked if they could at least tell me if the part or substitute was available, and got the same response as that given by the Hammond store. Now That Is CUSTOMER SERVICE.
A hopefully suitable replacement was found on eBay and should be here in a day or two.

I'm with you. There is no reason each CW could not have put 1 part back at each place. They knew you would need this part at some time and that would show "good" CUSTOMER SERVICE. :S

[sunofabeach]

seabeetom wrote:
What Customer Service?
I spent two days driving to darn near every Camper/RV business on the MS Coast looking for a replacement, new or salvaged, Blower Assembly (squirrel Cage which had cracked) for the Carrier AirV on my TH. Got the same story from all of them - "Out of business, no parts available, but we'll look in the scrap heap". So, Thursday afternoon I started Googling for the part number. every place I called gave me the same story, most tried to cross reference a suitable replacement, but to no avail. So,, called CW in Hammond, La. and got the Parts Department, told them of my problem, and the response was "Carrier is out of business, no parts available, you have to buy a new A/C". I asked if they might have one in the scrap heap or possibly tell me of a replacement. Again his response was a flat out "You have to buy a new A/C" making no effort at all to assist otherwise. Thinking that mindset was a fluke and not a representation of CW, I called CW in Robertsdale, Al. talked to the Parts Dept. and was asked to call back Monday as the person was fixing to leave for the day. I asked if they could at least tell me if the part or substitute was available, and got the same response as that given by the Hammond store. Now That Is CUSTOMER SERVICE.
A hopefully suitable replacement was found on eBay and should be here in a day or two.

customers like this drive stores crazy. what did you want them to do for you? some of them tried cross-referencing to another part to see if it would work for you and it didn't. how is that their fault? the company that made the A/C unit is out of business and can't supply any parts. how is that their fault?

you probably think they should have bought the 1 part that you lucked out finding on ebay and should have sold it to you at below their cost because of your "inconvenience" of having to drive all around the MS coast finding this one in a million part... oh woe is you.

[JEBar]

seabeetom wrote:
I spent two days driving to darn near every Camper/RV business on the MS Coast looking for a replacement, new or salvaged, Blower Assembly (squirrel Cage which had cracked) for the Carrier AirV on my TH.

don't know if this link will help but a Google search shows that there are businesses out there who advertise Carrier AC parts

Jim

[bob34787]

and you received better customer service from which dealer ? and your post has what to do with the OP? If you want to complain about the same customer service you received from every Rv dealer on the MS coast than you should start your own thread wouldn't you think?

[seabeetom]

What Customer Service?
I spent two days driving to darn near every Camper/RV business on the MS Coast looking for a replacement, new or salvaged, Blower Assembly (squirrel Cage which had cracked) for the Carrier AirV on my TH. Got the same story from all of them - "Out of business, no parts available, but we'll look in the scrap heap". So, Thursday afternoon I started Googling for the part number. every place I called gave me the same story, most tried to cross reference a suitable replacement, but to no avail. So,, called CW in Hammond, La. and got the Parts Department, told them of my problem, and the response was "Carrier is out of business, no parts available, you have to buy a new A/C". I asked if they might have one in the scrap heap or possibly tell me of a replacement. Again his response was a flat out "You have to buy a new A/C" making no effort at all to assist otherwise. Thinking that mindset was a fluke and not a representation of CW, I called CW in Robertsdale, Al. talked to the Parts Dept. and was asked to call back Monday as the person was fixing to leave for the day. I asked if they could at least tell me if the part or substitute was available, and got the same response as that given by the Hammond store. Now That Is CUSTOMER SERVICE.
A hopefully suitable replacement was found on eBay and should be here in a day or two.

[EricGT]

Earlier this evening I received a confirmation email with tracking from Camping World.
I don't know how/why this happened.
But nonetheless I am good to go.

Coincidence? I'll take it!

[DownTheAvenue]

EricGT wrote:

As much as I hate to admit it, the 'mighty' Amazon has done a great job with shipping and tracking. Had I ordered these items through them they would have been on my doorstep today.

And you probably would have paid less at Amazon, too!

[Good_Sam_Care_T]

EricGT,

Thank you for your time and email. I would like to apologize for the problems you have experienced. I would like to help. Can you please send me a PM with your contact information. Thank you in advance.

Mark F
Marcus' Rapid Response Team
goodsamcs@goodsamfamily.com