The file needs to be output in the format that Outlook 2016 needs. I have a contact list that I maintain in GMAIL. I sync that list with Outlook 2016. The GMAIL contacts has an EXPORT TO OUTLOOK option. However, Outlook 2016 chokes on the file. I examined both files and found that GMAIL's format was apparently for a different version of Outlook. Outlook 2016 had a different format. I wrote an EXCEL macro that reads GMAIL's file and writes it out in Outlook 2016's format. Problem solved. For me, anyway.
Bobbo and Lin
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