Trouble With Order

[matsmom]

Part of the order that I was told had not shipped yesterday, arrived today on my doorstep.
I cancelled this order yesterday by phone (due to being told that the one item was back ordered and other items were not yet shipped after 8 days). Now we have already purchased the items locally, thus I need to return these things. I have not opened the box, and need a postage paid return label in order to return this to Camping World. I have trouble reaching customer service by phone. This is taking up so much time.... What is the best way to rectify this?
Thanks, Anita

[darsben]

The smoke is in my eyes

[Good_Sam_Care_T]

matsmom,

Thank you for your time and post. Please send me a PM with your order information. I would be happy to help with you return label request. Camping World has invested in a new Online Ordering and Distribution System. Our plan was to install the new system prior to the camping season. Unfortunately, our Programmers encountered challenges that caused a delay of the launch and additional unforeseen challenges during the launch which have caused delays to store shipments and online orders. Our teams are working tirelessly to get the new system working properly and have made great strides. Our Distribution Centers are ready for the season and full of product. Currently, trucks are rolling with product to our Super Center locations. Online orders are being processed and expedited. We apologize for any inconvenience and assure you that we are working very hard to correct this situation.

Thank you,

Mark
Marcus' Rapid Response Team

[fla-gypsy]

If you truly cancelled it and they credit your card back tell them they can come get it if they want it back. If they haven't credited your card then you didn't cancel it all, you just got more lip service in which case I would call and dispute the charge and they can still figure out how to get it back. JS