FIC Door locks - Poor product, Poor service

[BobsYourUncle]

I am about as frustrated as I care to be with my piece of junk FIC door lock I bought last fall to replace the one in my TT with.

I was camping in BC's Okanogan Valley and got tired of the issues with my door lock.
So I bought the entire door handle/lock assembly from a local RV dealer in Osoyoos BC.

Well the new FIC unit has been a problem since day 1. Sticky keys, hard to lock - unlock, just problem problem problem.

Finally, late last fall, about 2 months after I bought this FIC junk, the top lock cylinder refused to turn. I fiddled and fooled with it for about 15 minutes to get my door open and the whole cylinder fell right out of the handle, attached to the key. I got the key out of it and shoved the cylinder back into the hole and somehow it is still there, but I cannot use it.

I am locking only with the deadbolt and it is very problematic. I have to fool and fiddle to get it to work. And I can turn the key 90 degrees and pull it out. Piece of junk.

I heard about the recall as posted here on the forum so I went to their website and filled out their warranty service form and sent it in. It has been close to 3 months now and I have not heard a thing from them. No reply, no replacement, no nothing from them. And they do not have any way of contacting them by email aside from their form. And a phone number to call.

Guess I have to go buy another new door handle with lock assembly. And when I do it will NOT be an FIC unit.

FIC is junk - stay away from these people. Poor product, Poor service.

Then I was googling for more information and I found a site that will sell you a ring of keys for 56 bucks. This ring contains a key to fit every one of FIC's locks! :E

So all a thief has to do is order this set of keys, and they have access to every RV on the road that has FIC locks.

How secure is that?

[kregli]

Whenever you get new locks make sure to spray some graphite from one of those tubes into the lock and work it around a bit. It will make your life a lot easier.

[Tiger4x4RV]

Seven years, probably 500 nights with an FIC lock on the door. This lock has had problems in two situations:

1. When it needs lubrication.

2. When I'm not paying proper attention and don't turn the keys in the correct sequence. Sometimes I really wish there were a reset button, because it takes a while to "undo" this.

Otherwise, OK.

[4aSong]

fj12ryder wrote:
My FIC keys/locks work fine, and when I sent in the recalled units I received my keys in a very timely manner and they also work fine. No complaints from me.

X2 FIC Keys/Locks work fine. No complaints from us.

[fj12ryder]

My FIC keys/locks work fine, and when I sent in the recalled units I received my keys in a very timely manner and they also work fine. No complaints from me.