I'm glad to hear they took care of it so easily and fast too. What will you need to do with the current unit?
2011 GulfStream Amerilite 25BH 2003 Ford Expedition with 435w tilting portable/ TS-MPPT-45 750w solar , TS-MPPT-60 on the trailer 675 Ah bank, Trip-lite 1250fc inverter Sportsman 2200w inverter generator
1. cable not properly connected: check all connections. done 2. connected device is defective: really? 3. circuit breaker is open: pushed both breaker buttons, nothing happens. Champion says reset circuit breaker. Other than pushing the buttons which does only one thing....pushes in and returns out in the same position. No change even when holding button in. 4. loose wiring: the only thing I found was that the spark plug head was loose. I tightened it. 5. other: Champion says contact help line.
Unfortunately, it is Saturday for me. Unless anyone has another idea....it can wait till Monday.