I have a very similar Jayco.. a 2011 24RKS.. I can honestly say I have only had one issue that was a warranty issue.. skylight cracked. I didn't have any issues with getting it fixed... dealer sent request into Jayco, and a new skylight was on the way and he replaced as soon as he got it... Don't forget the Jayco has a TWO year warranty... from the day you buy.
Maybe I got lucky, but I have a great dealer also... Now he doesn't sell any other brands new; he says he would rather work with Jayco, they do business right. I negotiated several other things when I purchased. Free installation on any accessories I bought at the time.... Full propane, dewinterized and sanitized water system, and roof clean and treat the next spring.
I love the fact that the Jayco looks like a higher end trailer.. somehow, the finishes and furniture doesn't look as "cheap" as some of the others.
2015 FR Georgetown 378TS