Just keep in mind the 12VDC from the battery and the DC output of the converter when it is on both feed the same spot on your 12VDC Power Distribution Panel where all of your 12VDC fuses are. This is how the basic 12VDC items in your trailer are run from either the shore power connection or straight off the battery when 120VAC is not available.
If only the converter is providing this voltage when you have it ON them you have a disconnect between the 12VDc Power Distribution Panel and the Battery.
This disconnect also does not allow the battery to be charged up when you are on shore power as well...
This can be a blown in-line fuse, bad terminal connections, a battery disconnect switch, etc. Both the converter 12VDC and the battery 12VDC are suppose to connect to the ceiling lights in the trailer.
You should be able to trace down where the 12VDC coming from the battery is not making it through.
If you have ever hooked the battery up in reverse polarity even for a second you will blow two fuses called REVERSE POLARITY which are located on your 12VDC Power distribution Panel.. These are two fuses off to themself... There is also an IN-LINE close to the battery terminal that will blow as well. You need to physical find these three items and check they are good. You also need to locate the sink fold-over push button switch and make sure it gets depressed when you are setup. Its purpose is to not allow the hot ceiling lights to ever be on when you are buttoned up for travel.
Bear with all of us all seemingly saying the same thing....
Roy Ken
My Posts are IMHO based on my experiences - Words in CAPS does not mean I am shouting
Roy - Carolyn
RETIRED DOAF/DON/DOD/CONTR RADIO TECH (42yrs)
K9PHT (Since 1957) 146.52M
2010 F150, 5.4,3:73 Gears,SCab
2008 Starcraft 14RT EU2000i GEN
2005 Flagstaff 8528RESS