17 Days broken down with our new Rushmore fifth wheel

[kglenn]

I highly recommend to anyone planning to purchase a Crossroads Rushmore insist on a 2014 model built after Nov 1/13. CR's new models are now being built at the Redwood plant with some amazing improvements and better QC. They have gone to a Falcon system for the chassis which is a huge upgrade.They have beef up the floor with 11 " centers verses 16 " centers. CR have stop using Sansui TV's and RCA surround sound and have change all electronics to LG product Crossroads has had a ton of failures with the Sansui product. I know myself personally, both my Sansui tv's had died in the first two weeks we used our 2013 Washington Rushmore.They have improve A/C preformance, located the kitchen fan in a better place for improve ventilation. The hallways are bigger and the door swings have been improve for better accessibility. They have gone to hydraulic slides for better QC. We have had all three of our schwintek slides fail in the first three weeks of our first vacation. In fact we are presently broken down for 16 days so far with 60 repairs being done on our 2013 Rushmore at R V Renovators in Mesa AZ. Mr Quinn from Crossroads highly recommend them. This company is AMAZING ,there workmanship is the best and there staff are excellent ! We arrived 16 days ago on there door step without a appointment with 30 plus repairs to be preformed and now we are up to 60. Our second Schwintek slide failed & stop working completely while warranty work was being preformed and now we are have issues with our third Schwintek slide binding and grinding and not coming in and out true. There is also great concern about our pin box being broken or not strong enough. The pin box moves 1.25 to 1.50 inchs upon loading causing our closet wall and floors to be torn apart and more than likely the cause of our third schwintec slide issue.Google Lippert frame problems and you will be amazed how many are out there. Our center island coming apart because the plywood is separating from the floor causing so many loud sqeaks and noises it is uncompromisable .Crossroads has authorize R V Renovators to remove the carpet and linoleum in a attempt to repair all the squeaks. We where first pleased with Mark Quins response to our repairs and have not denied any requested repairs to date, but something has happen in the last 7 days. RV Renvators have not preform any physical work on our repairs. I understand our present repair costs to be close to $5000 .I think RV Renovators wish to be payed from Cross roads before they continuing with any repairs leaving us hanging and ruining our vacation. So much for our family thanks giving. We are strand in Mesa AZ.
Mr Quinn from crossroads could be better at returning emails especially when they know we are broken down on our hard earn vacation. Mr Quinn will take days sometime to respond to emails....not ideal. They offered to put us up in a motel for two weeks but we have five lab dogs. They in turn where going to arrange to have us rent us a small class c motor home and they would reimburse us .We are still waiting to hear when they will reimburse us for the two tv's and new tires we payed for. I also do not trust Crossroads to pick up the rental costs of $2500 for the two week repair. We decided to stay in our unit while the repair's are being done. The funny thing is Crossroads thought the repairs would be done in two weeks...we have been here over two weeks and only one third of the list of repairs completed and with the pin box problems we could be here for Christmas.
We are demanding a new replacement Rushmore Washington built at the Redwood plant. Our 2013 unit will never be what there building presently. Again, we love the looks of our Rushmore in and out but they have to improve there QC ten fold ! I have posted our 32 problems early in another forum posting and i feel it is not important to post all 60 issues.It is no secret that Crossroads are having many QC issues with there 2013-14 models up to Oct 31/13 This is already turning into a disaster for us. but maybe i might be able to help someone with there new purchase so they do not have to experince what we have gone threw. Be prepared to pay more for the new build but you get what you pay for.

[colliehauler]

If I had that much trouble with a new 5er I would be livid. Non responce from the company would send me over the edge.

[mpierce]

Lemon laws do not apply to RV's in all states. Hope they do in his! If anyone deserves it, they do.

[Shepherd]

Get a good lawyer and file for lemon law replacement.Each state has their lemon laws. Not sure of arizona lemon law. I had a problem with a ford and ended up with a Ram.

[B_O__Plenty]

laknox wrote:
Kglenn, find a lawyer. This FW is a piece of junk. I also agree that, if you financed it, contact your bank and let them know about it and that you may walk on it due to the defects.

Lyle

Bank isn't going to help you out. If you walk they're going to be stuck with it. They don't care if it has defects, they just want to get paid back for the money they loaned on it.

[billmac]

I would not likely wait more than a day for a response.

My thought is to suggest you may have not yet talked to the right person in the dealerships or the manufacturer. I would want to persistently climb the organizational ladders with my calls to explain my plight and my complaints. At some point, I would have a plan to get home on my own accord.

I wish you the best of luck.

[laknox]

Kglenn, find a lawyer. This FW is a piece of junk. I also agree that, if you financed it, contact your bank and let them know about it and that you may walk on it due to the defects.

Lyle

[northmeck0255]

edbehnke wrote:
just a suggestion, use paragraphs..

My Lord, yes!!

[mayo30]

It sounds to me like you have a major structural problem and that has probably created the creaking warping etc.Poor product get rid of it, pay to do, it get on with life.it is not worth the stress,it is health versus money not even a contest.

[The_Mad_Norsky]

bucky wrote:
To the OP, did you physically see this unit before you bought it? I can't read all of your post as it gives me a headache trying to follow it, but I don't see anything mechanical mentioned where you can't hook up and go. You can worry about the rest later. When you can make an appointment. Don't let this consume you, it's not healthy.

There was a short sentence in there, copied and pasted, the OP said and I quote here: The pin box moves 1.25 to 1.50 inchs upon loading causing our closet wall and floors to be torn apart and more than likely the cause of our third schwintec slide issue. End quote.

So appears a pin box area frame problem as well, which means it is not going anywhere.

Another poster said something about a lemon and a bomb. Wow, this one sure seems to meet those definitions.

[bad99ram]

jmtandem wrote:
It is extremely difficult to follow the OP's story. At first it appers they are dead in the water with 60 issues, some that cannot allow the coach to be towed. Then the factory apparently offered to rent the OP a coach to finish their vacation but that was declined by the OP due to traveling with multiple dogs. However, it appears that the OP did do a 1400 mile shake down trip prior to this vacation and hopefully got all the issues fixed before leaving for Arizona from Canada. At some point the OP's hubby fixed some minor stuff as the dealer was a $700 ferry boat ride away.

I think part of the issue for us is how hard it is to follow the OP's narrative and the fact that the OP apparently wants a 2014 model not the current one as she cites the many improvements in the newer model. I guess I would contact the bank (if financed) and see what could be done to trade for another coach. Me, I would go with another manufacturer, maybe find that new coach at a dealer in Arizona, and let the current coach go back to their factory for repairs.

Failing getting a new coach, things like squeaks in the floor could probably be taken care of when back home at the factory as could any TV/radio issues. Fix the things the render the coach unmoveable and then take it to the factory. But, as the OP shares it seems like they want another coach so why not just trade it off now and continue on the vacation? I am sure that there is an emerging other side of the story as well-- the factory's.

Well said X2

[jmtandem]

It is extremely difficult to follow the OP's story. At first it appers they are dead in the water with 60 issues, some that cannot allow the coach to be towed. Then the factory apparently offered to rent the OP a coach to finish their vacation but that was declined by the OP due to traveling with multiple dogs. However, it appears that the OP did do a 1400 mile shake down trip prior to this vacation and hopefully got all the issues fixed before leaving for Arizona from Canada. At some point the OP's hubby fixed some minor stuff as the dealer was a $700 ferry boat ride away.

I think part of the issue for us is how hard it is to follow the OP's narrative and the fact that the OP apparently wants a 2014 model not the current one as she cites the many improvements in the newer model. I guess I would contact the bank (if financed) and see what could be done to trade for another coach. Me, I would go with another manufacturer, maybe find that new coach at a dealer in Arizona, and let the current coach go back to their factory for repairs.

Failing getting a new coach, things like squeaks in the floor could probably be taken care of when back home at the factory as could any TV/radio issues. Fix the things the render the coach unmoveable and then take it to the factory. But, as the OP shares it seems like they want another coach so why not just trade it off now and continue on the vacation? I am sure that there is an emerging other side of the story as well-- the factory's.

[MARKW8]

Just because the 14s are coming out of the Redwood factory, doesn't mean they will be better. I have a 13 Redwood 36re. Customer service? NOT!!! If I have no more problems, I'm still one and done with Crossroads.

Mark

[MM49]

Let me get this straight! You went on vacation to get warranty work preformed on a RV, Stupid.
MM49

[cekkk]

Here's one to add to my list of "DON'T EVEN LOOK AT THESE BRANDS." There is a difference between lemons and bombs. What a terrible experience for you and your family.

[aruba5er]

60 things wrong? I was PO eD about the 17 things I had wrong. Do you really think a new 2014 will be built any better? I f they let 60 things slide thru QC I would not think much of their QC. Lotsa luck.