ball stuck in coupler

[balesfam]

I just brought home my new andersen ultimate hitch all hooked up. No problems getting home, but after releasing lock handle and raising the trailer, the ball is struck in the coupler. The truck is pulled up while raising the landing gear. I thought the bar that slides into the coupler block was not releasing, but I unscrewed the connection from the coupler so that was not the problem. The ball is just struck. Any thoughts from andersen hitch owners.

[balesfam]

deleted

[balesfam]

To all andersen hitch owners, is there a lip in the socket, or are the walls smooth. From the pictures it looks smooth, no lip, just a socket.

[balesfam]

There is no need to lube. I unscrewed the coupling pin from the block to make sure the pin was releasing, that didn't help. I looked through the coupling pin hole to try to look at the ball for damage, couldn't see any. But the space where the coupling pin goes in, it doesn't even look like it would the pin would be under the curve of the ball. It's almost like the wrong ball. But I am sure they would use the ball that came with the hitch.

[rhagfo]

Did you Lube the ball before hooking up?

[Sport45]

I'm interested in hearing how this turns out. The Andersen is on my short list.

It's suppose to be a non-lubricated connection. I wonder if the Teflon (or whatever it is) cup wasn't installed in the socket.

[Bill_and_Marie_]

WD40 and jumping up and down on the bumper? I used the white hitch grease in the past.

[Ozlander]

Get a real hitch.

[balesfam]

I tried putting in neutral, didn't help, the ball is really just stuck. I just noticed some metal tailings on bed of truck which must have come from the movement of the ball. I will take it in monday, at least I am only a few miles awat from the dealer,

[newman_fulltime]

put the truck in neutral let it get the pressure off then try and lift