All your symptoms are pointing to a defective converter. I don't know where your's is located, but if you haven't found it yet, you still haven't checked the fuses on it. Depending on model, there are one or two fuses that are directly attached to the converter. Here's how to trouble shoot after you've found it:
1. Disconnect the negative battery cable from the battery.
2. Disconnect from shore power
3. Locate the converter, remove any retaining screws and pull it out of any enclosed housing.
4. Make sure that no AC or DC wires are shorted to anything in the coach.
5. Plug back into shore power. BE CAREFUL!!!
6. Using a volt meter, set it on DC, and check to see if there is 12-14V on the output of the converter.
7. If there is no 12V output, then disconnect once again from shore power. Pull the reverse polarity fuses and check them with your meter. If the fuses are bad, replace them.
8. If the fuses are okay, your converter is defective and needs replacing.
2016 Ford F350 Turbo Diesel SRW 4x4
2017 Grand Design Reflection 297RSTS
2013 Ford F350 Turbo Diesel SRW 4x4 (Destroyed by fire - 8/29/16)
2014 Grand Design Reflection 337RLS (Destroyed by fire - 8/29/16)