We purchased a brand new 2014 Keystone Avalanche on June 2, 2014. By the 23 of June after having pulled it only twice I noticed a crack in the sidewall by the bedroom. It was small and while concerned I wasn't sure if it had been there when I bought it or not. We were parked for over a month and I decided to keep an eye on it and if it got ANY bigger I would make the call to Keystone. Well...it did. Below are the pictures.
I contacted Keystone, they told me to get it to a dealer. The dealer in Tulsa where we were was booked up until October so we ended up pulling it to Texas. After I dropped it off the service manager called me and told me that what he had thought was a simple "stress crack", after seeing it first hand was certain it was a cracked weld or broken frame.
After several days of waiting I got an email from the dealer stating that Keystone had "respectfully declined" assistance in our problem. They cited a Warranty Exclusion that "Damage or loss caused in whole or in part to a .... cargo platform" was not covered. At this time, it doesn't appear I have ANY warranty on this unit. Although Keystone won't answer that question.
The cargo platform in question was one that we had on our Keystone Bullet (with absolutely no problems) and carried our two kids bikes and a door mat. That's it NOTHING else.
Has anybody else had this type of crack on your unit?
Have you had any trouble with your manufacturer covering the repairs or "respectfully declining" to assist?
The unit was only 19-20 days from purchase and had this problem.
I have pictures to post, but am not understanding how to go about posting them. Please help with that.
Thanks!
