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Heartland Error

Pete15
Explorer
Explorer
I recently purchased a 2014 Heartland Torque SS, model #261. The VIN placard indicated the trailer was equipped with ST235/80R16E tires and appropriate axel to fit my desired needs. However, when returning from a recent trip I had one of the tires blow. When the tire was being changed the technician informed me the tires and axel did not match what was on the VIN placard. I informed Heartland and they sent me a letter informing me the VIN placard of the trailer was incorrect and they provided me with a new placard indicating the actual tire size. Unfortunately, it appears this hauler can't carry the amount of weight I was told it could.

Can I have a new axel, springs and tires placed on the hauler in order to increase the cargo capacity? Is this even safe?
16 REPLIES 16

Pete15
Explorer
Explorer
Dealer said go after Heartland

Y-Guy
Moderator
Moderator
Wow seems like bait and switch if they are lowering the numbers that you based your purchasing decision on. What's your dealer saying during all of this? I'd be pushing for them to match what the placard says... pushing hard.

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