Lippert steps up to the plate.

[B_O__Plenty]

Found a problem with my TrailAir pin box on the new Cedar Creek I bought last Fall. It didn't ride well and made a loud snapping noise when I inflated the hitch. On further inspection I found the welded on mount for the shock absorber was crooked and the shock was hanging up on the side of the mount limiting the travel.
A couple of pictures and some conversation with Lippert's Customer Service dept. and a complete new pin box was shipped no charge.
I have no complaints and all I can say is thank you Lippert! They were also kind enough to send it to my home so I don't have to deal with waiting forever for a dealer to install it. It's not a difficult thing to do if you've had some practice. I installed the one on my last trailer by myself.

B.O.

[nremtp143]

Thanks for the report! Glad they sent you a good one.

[FishOnOne]

Good report...

[ford_truck_guy]

Over on the Redwood Forum there has been a few failures.... Lippert has stepped up for MOST and made it right.... NOT all of their Customer reps got that memo, but a little navigation through the phone system will prevail..

It is with the TRI-GLIDE, that has been replaced already . .

[MFL]

Good to hear a positive report! Most times manufacturers are only mentioned in a negative way. FWIW, I have talked with Lippert several times, and ordered a few parts from them. They were friendly, helpful, and knowledgeable.

Jerry

[Lwiddis]

Good for you and Lippert's customer service!