I, too, was happy with National Interstate until they wanted to charge me a "policy fee" of $25 in addition to a fee of $25 to retain the diminishing deductibles. Fifty bucks in fees was just a bit over the top. Then came the rate increase supposedly connected to the company's inability to determine our insurance credit score. UM/UIM coverage jumped by 140%, liability by over 30%, and comprehensive by over 20%. All totaled we saw a $150 per year increase in our premium. We have had no claims whatsoever, good driving records, and have never been late with a payment. What is the cost of customer satisfaction and loyalty? We will switch to Allied or another carrier ASAP.
2001 GB Pursuit 3512DS
Ford F53 V-10
Banks Powerpack
Trans Command
2002 Honda CR-V AWD