Try resetting the Magnum itself first. It's been a really long time but I think there is a reset button on it. If not, pull power. Also pull and re-seat the RJ connector on both sides. Tech support will likely tell you to do this anyway, so might as well do it before you pick up the phone.
Jeff - WA6EQU
'06 Itasca Meridian 34H, CAT C7/350