Newmar "Legendary" Support

[Stutch]

Advice please!

I would like to speak to Newmar customer support for my new Dutch Star. Their 800# for support is constantly busy, been trying for weeks, and the do not respond to email.

What happened to their reputation of legendary support reputation? The first time I need them, they can't be found!

Not Good!

[DSDP_Don]

Newmar knows they have an issue with the 800 number and are working on it. I love my Newmar, but I find it hard to believe in this day and age and a company that big, that they can't resolve this quickly. I know it's been a problem for months.

I hate to give this number out, but you will get through on their direct number.....(574) 773-7791

[dkreuzen]

I have a buddy with a new Dutch Star and he calls the factory often and always seems to get through without a problem.

[GMandJM]

Bruce Brown wrote:
Your dealer is always your best first option.

Can't completely agree with that. It depends on what the problem is.

If it's a component (air conditioner, fridge, generator) contact the maker if it's under warranty. If it's chassis related, contact the chassis manufacturer.

Some dealers don't want to hear from you again once you're out the door, unfortunately....until it's time to buy a new coach.

[Bruce_Brown]

Your dealer is always your best first option.

[Stutch]

I used the contact page on their site AND just now called the dealer. The dealer has been great.

Still, what gives with Newmar? Maybe I am think of this wrong!! If I am looking for advice/possible trouble shooting, should I not be talking to Newmar directly?

The dealer halped me with my fan problem and all is well, but shouldn't I get this same support from Newmar?

Thanks

[Effy]

Stutch wrote:
Advice please!

I would like to speak to Newmar customer support for my new Dutch Star. Their 800# for support is constantly busy, been trying for weeks, and the do not respond to email.

What happened to their reputation of legendary support reputation? The first time I need them, they can't be found!

Not Good!

Have you called the dealer?

[2oldman]

Try the 'contact' page on their site.