E-mail Problem that is driving me crazy

[DD716TED]

The DW receives email's from a certain company that she loves to do business with.. The problem is, that every email she receives from this company has links (hyperlinks) in it to view different products.. Not a one of the links work! This happens on all 3 computers in the house / shop that are using Windows 10.. One uses Firefox, One uses IE and one uses Chrome... all with same reuults.. no activity when selecting a link in the email.. These very same emails when opened on her Samsung Pad using Chrome work fine with the links.. The Windows computers also use Windows Defender and Malwarebytes. I have searched everywhere for something that might be selected or checked in the mail program to see if that might be the case but nothing.. any suggestions other than just telling her to use her pad which would not be to my benifit / enjoyment?...

[Gdetrailer]

AsheGuy wrote:
The first question that comes to my mind is why would you want to link on advertising links in emails? It's a good way to corrupt one's computer. It sounds like some kind of software is trying to save you from yourself.

^^^THIS^^^

Clicking on hyperlinks in an email is an extremely good way to get an unwanted virus, keylogger, malware or give up your personal information..

First rule of IT, NEVER, EVER click on hyperlinks in an email..

Your email client may be DETECTING something wrong with the attached links, especially if that IS the ONLY email that the client is consistently disabling the hyperlinks..

You are much better to directly go to the business website to visit the webpages directly instead of using the links. So, if the business sends a email with "specials" hyperlinks, just close the email client and open your favorite browser and go directly to that website..

Even the act of copying the links then pasting into a browser may send you to a bad website.

There is too much spoofing of websites out there happening, the bad guys create very detailed fake websites which if you fall for it you might even "sign in" and they get your login and passwords not to mention any other information you give that fake website..

It is called Social Engineering, typically "Phishing"..

The bad guys depend on people to be lazy and click the hyperlinks in a email..

[Rover_Bill]

I had the same issue with my AOL e-mail client - hyperlinks didn't work. I went to the e-mail client options and change the display to accessible version and then back to the standard version and the links work fine now.

[MDKMDK]

DD716TED wrote:
Thunderbird

fj12ryder wrote:
What email program?

Thunderbird is quirky, for sure.
It's possible that she accidentally marked one of these emails as "junk". Or, that T-Bird somehow thinks it's junk because of the URL links, or the number of links in it, and it is trying to prevent you from getting scammed or phished.

Try going to Tools, Options, Security, and browse the adaptive junk filters "show log" for anything that looks like the emails in question. If it's in there, she'll have to tell Thunderbird it's not junk, and that might fix it. I think you can reset all the adaptive junk filters by clicking the "reset training data" button. That might also fix it.

[T18skyguy]

In Internet Explorer, go to tools, internet options, program tab, then make it default browser.

[drsteve]

In Win 10, go to Apps and Features/Default Apps. Make sure your default browser is set to your preferred web browser.

[wa8yxm]

Try to open the E-mail in a browser or use the host's web-mail service

If that does not work

Reply to the sender "Links do not work".

One final trick that might to work but .. Well

Right click on the link.. IF one of the options is "Copy link address" click on that.. Then open the browser click on the address bar and CTRL-V to Paste.

[DD716TED]

Thunderbird

fj12ryder wrote:
What email program?

[DD716TED]

I agree..just wondering what is causing this to be stopped as links in other emails work fine.. Curiosity Killed the Cat.. UGH! Thanks..

AsheGuy wrote:
The first question that comes to my mind is why would you want to link on advertising links in emails? It's a good way to corrupt one's computer. It sounds like some kind of software is trying to save you from yourself.

[fj12ryder]

What email program?

[AsheGuy]

The first question that comes to my mind is why would you want to link on advertising links in emails? It's a good way to corrupt one's computer. It sounds like some kind of software is trying to save you from yourself.

[DD716TED]

Ad blocker only on one computer.. removed it.. still no luck..thannks for suggestion..

downtheroad wrote:
Do you have an "ad blocker" extension installed on the computers that are having issues with?

If so, try disabling the ad blocker, refresh your browser, do back into your email inbox and see if you can now open the links..

[DD716TED]

tried that.. No Lucks.. Thanks for suggestion

toedtoes wrote:
Sometimes, you have to hold the Cntrl button down when clicking on the link to make it work. Have you tried that.

[downtheroad]

Do you have an "ad blocker" extension installed on the computers that are having issues with?

If so, try disabling the ad blocker, refresh your browser, do back into your email inbox and see if you can now open the links..

[toedtoes]

Sometimes, you have to hold the Cntrl button down when clicking on the link to make it work. Have you tried that.