False Advertising by Camping World & Good Sam

[SusanDallas]

Any attorneys out there? I recently renewed my membership with Good Sam club because they offered free shipping from Camping World. This was the only reason I renewed.

Two weeks ago, I received a new catalog from Camping World. The catalog was good through May 6, 2018. On the back cover of the catalog, it states Good Sam Club members receive Free Shipping All Day - Every Day at CampingWorld.com.

What a pack of lies! I was told by a Good Sam representative that they no longer stand by this offer even though I only renewed my membership last month.

When I tried to place an order at Camping World, they wanted to charge me over $11 for shipping. When I mentioned the free shipping stated on the back of their catalog, they told me they had changed their minds & the offer is no longer available. They only honored the free shipping for about 10 days.

I wish I hadn't renewed my membership for the Good Sam roadside assistance as well. I will not be renewing next year. How can you trust companies that offer services to customers and then not honor them? What will they change their minds on next? They may decide to not honor free tows as well. I have lost all my respect for these two companies. This is a shameful way to treat customers.

[RobWNY]

TinyoneRV wrote:

RobWNY wrote:
I get a good laugh out of going to the Camping World Store closest to me. My wife and I wander through the store and take a photo with our phone of the things we would like to buy and then go home and buy them on Amazon or some other online retailer. Why? Because every single "RV Thingamajig" we're interested in at Camping world goes something like this....Price $29.95 followed by Good Same Member price of $26.95 A savings of $3.00! Then we go home, I go online and find the exact same thing for $14.95 and free shipping. It's all a scam.

Where will you go to look when there are no brick and mortar stores left The cost structure of a retail store and an on-line store are totally different No way a brick and mortar store can have the same price structure.

You're right TinyoneRV. The price structure is completely different. On the other hand, if I wasn't a savvy shopper, I would fall in the category of a "Fool and his money are soon parted". I'm not the bad guy here. I'm glad to learn that your financial situation is good enough to be able to only patronize Brick and Mortar Stores. Cudos to you!

[sljkansas]

I have found over the year, that anything you might need, you can find the same thing that GS is selling, you can buy it at a lower price. and a google search will get you the best bang for your buck.

[TinyoneRV]

RobWNY wrote:
I get a good laugh out of going to the Camping World Store closest to me. My wife and I wander through the store and take a photo with our phone of the things we would like to buy and then go home and buy them on Amazon or some other online retailer. Why? Because every single "RV Thingamajig" we're interested in at Camping world goes something like this....Price $29.95 followed by Good Same Member price of $26.95 A savings of $3.00! Then we go home, I go online and find the exact same thing for $14.95 and free shipping. It's all a scam.

Where will you go to look when there are no brick and mortar stores left The cost structure of a retail store and an on-line store are totally different No way a brick and mortar store can have the same price structure.

[Lantley]

RobWNY wrote:
I get a good laugh out of going to the Camping World Store closest to me. My wife and I wander through the store and take a photo with our phone of the things we would like to buy and then go home and buy them on Amazon or some other online retailer. Why? Because every single "RV Thingamajig" we're interested in at Camping world goes something like this....Price $29.95 followed by Good Same Member price of $26.95 A savings of $3.00! Then we go home, I go online and find the exact same thing for $14.95 and free shipping. It's all a scam.

This brings up an interesting thought. How much should CW charge to allow you to browse their products? Should they continue to be Amazon's showroom for free?

[RobWNY]

I get a good laugh out of going to the Camping World Store closest to me. My wife and I wander through the store and take a photo with our phone of the things we would like to buy and then go home and buy them on Amazon or some other online retailer. Why? Because every single "RV Thingamajig" we're interested in at Camping world goes something like this....Price $29.95 followed by Good Same Member price of $26.95 A savings of $3.00! Then we go home, I go online and find the exact same thing for $14.95 and free shipping. It's all a scam.

[Ralph_Cramden]

Another satisfied customer.

Hmmmmmmmm. The benefits of membership LOL.
"Some exclusions apply"




And at the bottom of the next page....




3 card Monte....I mean 3 card Marcus?

In this instance the member benefit of "free shipping" was "subject to change" when you flip the page lol.

[Farmboy666]

Probably hidden in the fine print, company that big covers all the bases.

[SusanDallas]

Also, I forgot to mention that I had a $10 off any purchase coupon from Camping World. When I entered the coupon code at checkout, it stated that the coupon was not valid for this item. I was trying to order vent cushions. I guess $10 off any purchase means only the items you are not purchasing!

[SusanDallas]

I have sent my contact information to the Good Sam care team but I want them to honor their services to all members and not just offer me free shipping to shut me up. I believe this is a clear case of false advertising since it is printed on the back of their catalog and also by Good Sam.

[SAR_Tracker]

And let us know the outcome. I'm sure there are many people out there that are in the same situation.

[rexlion]

The standard reply. Not that there is anything to look into, unless it's the empty cranium of whoever cancelled the free shipping policy. Sounds like breach of contract. Cancel membership and demand a refund.

[Good_Sam_Care_T]

SusanDallas,

Thank you for contacting Camping World. I am sorry to hear about your experience and would like to look into this. Please send a private message with your phone number and your Good Sam membership number.

Thanks,
Stacy
Good Sam Care Team