Great Camping World Customer Service!

[ventrman]

Recently I made a post entitled Message for Marcus. People can read it if they like. It was about a Problem with an online Order. Fifteeen Minutes or so Later Marcus posted his email Address.
Marcus sent them an email and the Problem was solved the next Day! IMO, Marcus is the best CEO EVER! How many other CEOS do you know that take a personal Interest in their individual Customers? I sure do not know of any. Mega Kudos to Marcus. You are doing a great Job!

Now for the Details, I ordered a 4000/3500 Watt Generator online. For some Reason the System did not recognize my Good Sam Membership Number and I was charged Shipping when I should not have been. One email was all it took to solve the Problem.
One thing I see on here that I do not agree with is this. Some People get on here and post a Complaint. I do not see the Reason for this. why would I want to go out of my Way to give the Company a black Eye?
I think it is far better to handle it the Way I did. Then if the Problem is not solved is the Time to make a public post, not before they have had a Chance to fix it.

[Sfla2]

my only question is why do u have to go to a CEO to get things done,where are store,internet, managers?

[lanerd]

Yes, some people do go overboard in their problem reporting...and I think it's mainly because they really don't think that GS will be getting back to them on their problem and just want to vent their anger and frustration. They are usually very surprised when they realize that GS does indeed read these messages and will do whatever they can to fix the problem.

However, regardless of the reason, these "ask Marcus" forums are the best way to get GS's attention to a person's negative experience. You just don't see this customer service in other large corporations very often. Especially when the CEO himself contacts the individual. Almost unheard of.

Ron

[ventrman]

lanerd wrote:

ventrman wrote:


Now for the Details, I ordered a 4000/3500 Watt Generator online. For some Reason the System did not recognize my Good Sam Membership Number and I was charged Shipping when I should not have been. One email was all it took to solve the Problem.
One thing I see on here that I do not agree with is this. Some People get on here and post a Complaint. I do not see the Reason for this. why would I want to go out of my Way to give the Company a black Eye?
I think it is far better to handle it the Way I did. Then if the Problem is not solved is the Time to make a public post, not before they have had a Chance to fix it.

Actually, GS/CW encourage people who have problems to post them on this website.

However, I think it is grand that when a positive action occurs (such as yours) that it also is posted.....not enough people do that.

Ron

I did post about a Problem. I still assert that it is wrong to go out of the Way to give them a black Eye until they have had a Chance to fix it and have not.

[Good_Sam_Care_T]

ventrman,

Thank you for your time and sharing your experience. If you ever need any help in the future please let us know. Have a great week and travel safe always.

Mark F
Marcus' Rapid Response Team
goodsamcs@ghoodsamfamily.com

[lanerd]

ventrman wrote:


Now for the Details, I ordered a 4000/3500 Watt Generator online. For some Reason the System did not recognize my Good Sam Membership Number and I was charged Shipping when I should not have been. One email was all it took to solve the Problem.
One thing I see on here that I do not agree with is this. Some People get on here and post a Complaint. I do not see the Reason for this. why would I want to go out of my Way to give the Company a black Eye?
I think it is far better to handle it the Way I did. Then if the Problem is not solved is the Time to make a public post, not before they have had a Chance to fix it.

Actually, GS/CW encourage people who have problems to post them on this website.

However, I think it is grand that when a positive action occurs (such as yours) that it also is posted.....not enough people do that.

Ron