Marcus Lemonis -- Take Control and Clean Up Your Mess

[nomad297]

Marcus,

You and your "Team" are a pathetic example of how customer service should be handled.

I placed an order with your company almost two months ago and after spending 39 minutes on hold just now, I was told by your employee, Shana Hutton, that my order is still pending and no request has been made by your company to the distributor to ship what I have paid for -- freight and product costs. You stole my money and I want it back.

Last week I spoke with one of your esteemed Rapid Response Team people, Mark, who promised me that my refund was in the works, but I just found out that isn't true. Now, Ms. Hutton tells me, she has initiated my refund and I should see it in 7-10 working days. Do you really need my money that much longer? Where the hell is my money?

Marcus, get off your lazy ass and do something about this.

Thank you,

Bruce

[FordDiesel250]

Thank you Marcus for responding and taking the time to help the frustrated poster. Please keep up the good work.

[nomad297]

peaches&cream wrote:
All one has to do is read back thru nomad297 posts to see he is a spoiled whiner who likes to irritate other posters. I think everyone should block his Username, as I have just done, and we will not have to put up with his useless comments.

My useless comments? peaches&cream, you are useless. How about contributing to the topic here. Are you capable?

Bruce

[ford_truck_guy]

Go ahead , call me a CW ARSE kisser,,,, I have shopped at CW's up and down the east coast.. Not everyone , but a decent cross section.. I have had service done at a couple of those also. I will continue to give them MY business until they prove to me that they cannot take care of me as a customer.. Once that happens,, I will go elsewhere.
Is CW perfect ?? no BUT I have not seen a company that is..
You name me 2 other MAJOR companies that the CEO will respond directly...

I do in fact know that is Marcus responding , I have had several conversations about "issues" in the past with him.
I give him a ton of credit for being able to sit here and respond to some of the nonsense.. and some of the important stuff..

A complaint , that's fine , but being offered assistance from the top and blowing him off.. I shurly hope this thread ends soon,, it is getting ugly.. just my $0.02

[MarkTwain]

"Lack of common sense is the greatest kind of mental illness"

[winnietrey]

Love CW or hate them. I do find their business model pretty interesting. In that, they fund and maintain a website, where unhappy customers beat them up almost daily. They must feel the website does them more good than harm. I could not say which, but I do find the practice interesting.

[RandACampin]

tbred wrote:

nomad297 wrote:
edatlanta,

Your reading comprehension skills are seriously lacking and you are a total ass kisser. It's people like you who disgust me.

Bruce

Somebody send this guy a blue pill, it seems he's misplaced his.

He needs Viagra? :h

[peaches_cream]

All one has to do is read back thru nomad297 posts to see he is a spoiled whiner who likes to irritate other posters. I think everyone should block his Username, as I have just done, and we will not have to put up with his useless comments.

[tbred]

nomad297 wrote:
edatlanta,

Your reading comprehension skills are seriously lacking and you are a total ass kisser. It's people like you who disgust me.

Bruce

Somebody send this guy a blue pill, it seems he's misplaced his.

[Carlos___Ranae]

To moderator:

This post has digressed. The op has overstep the boundaries of civility.

Any time you are ready, please delete.

[RandACampin]

Nomad...you are a the one who is pathetic. The CEO came to your whiny rant thread and offered help and the only thing you can do is call him names, and cuss out other posters.

You really don't want help so just go away...forever would be nice amount of time.

[nomad297]

edatlanta,

You make my skin crawl. Please go away.

Bruce

[nomad297]

edatlanta,

You voted for Obama......TWICE. Didn't you?

Bruce

[nomad297]

edatlanta,

Your reading comprehension skills are seriously lacking and you are a total ass kisser. It's people like you who disgust me.

Bruce

[edatlanta]

mlemonis wrote:
For the record, this is me responding. Secondly I'm the only one who responds to my emails, texts, posts etc. Thirdly, none of my employes are lackeys and referring to anyone that way isn't right.

The mistakes in any part of the business are my responsibility. I take them seriously. It's my job to make them right regardless of what it takes. The only reason I ask for direct email is because it allows me to get to the bottom of it much more rapidly and communicate back quicker.

My job is to take care of the customer. When I fail I admit it.


Marcus@campingworld.com

Good response Marcus. I have had nothing but good service from your company both mail order and in numerous retail locations and don't mind saying it.

Some people would ***** if they were hung with a new rope.

Thanks for your attention to this forum and anyone that has never been through computer upgrades just doesn't understand and obviously never will.

[edatlanta]

darsben wrote:
Good grief he is given the offer of intervention from the top. He rejects it as he does not want to waste his time. He has wasted tons of time already, gets an offer to help, rejects it.

To the OP what do you really want besides to vent and bad mouth CW. I do not like CW but you have gone over the edge on this LET IT GO.
DISPUTE the charge on your CC and get on with your life.

Absolutely agree.